macOS Support Essentials

Duration: 3 days

NQC TECHNOLOGY SDN BHD (604535-M)

Draft Program Agenda: Day 1
Morning Session Afternoon Session

9.00 – 10.30 Module 1: Installation and 2.00 – 3.30

Configuration Module 2: User Accounts
Introduction to macOS Manage User Accounts
Update, Upgrade, or Reinstall Manage User Home Folders
macOS
Set Up and Configure macOS

10.30 – 11.00 T-Break 3.30 – 4.00 T-Break

11.00 – 12.45  Use the Command Line 4.00 – 5.30  Manage Security and Privacy
 Use macOS Recovery  Manage Password Changes
 Update macOS
Draft Program Agenda: Day 2
Morning Session Afternoon Session

9.00 – Module 3: File Systems 2.00 – Module 4: Data Management

10.30 Manage File Systems and 3.30 Manage System Resources
Storage Use Metadata, Spotlight, and
Manage FileVault Sir
Manage Time Machine

10.30 – T-Break 3.30 – T-Break

11.00 4.00
11.00 –  Manage Permissions 4.00 – Module 5: Apps and Processes
12.45 and Sharing 5.30 Install Apps
 Use Hidden Items, Manage Files
Shortcuts, and File Manage and Troubleshoot
Archives Apps
Draft Program Agenda: Day 3
Morning Session Afternoon Session

9.00 – Module 6: Network 2.00 – Module 8: System Management

10.30 Configuration 3.30 Troubleshoot Peripherals
Manage Basic Network
Settings
Manage Advanced
Network Settings
Troubleshoot Network
Issues
10.30 – T-Break 3.30 – T-Break
11.00 4.00
11.00 – Module 7: Network Services 4.00 –  Manage Printers and
12.45 Manage Network Services 5.30 Scanners
Manage Host Sharing and  Troubleshoot Startup and
Personal Firewall System Issue
Thank You