Cabin Crew Grooming & Uniform Re Gulations: (Interim Issue)

Cabin Crew Grooming &
Uniform Regulations
Issued August 2007
Cabin Crew
Grooming & Uniform
Re
(interim issue)
gulations
Uniform Regulations
Issued August 2007
Image
5 Star Airline Cabin Crew
Appearance
Impeccable and Professional
Uniform
Represents the State of Qatar

and the Airline
Section 8 * Released August 2007 Qatar Airways Standards and Procedures Office
Uniform Regulations
Issued August 2007
Body
Weight proportionate to height
Personal Hygiene
Fit and Healthy
Uniform Regulations
Issued August 2007
Fit & Healthy Body
•Eat a balanced diet
•Exercise regularly
•Drink lots of water
•Have sufficient rest
Uniform Regulations
Issued August 2007
Personal
Hygiene
Take a shower before a
flight
Wash/shampoo hair
regularly
Use antiperspirant/
deodorants
Brush & floss teeth

regularly
Use mouthwash or breath

mints after every meal
Use fresh & clean

underwear
Use light
fragrance
Uniform Regulations
Issued August 2007
Face
Clear, clean and oil-free facial skin
Appropriate make-up
Well groomed hair
Standard
accessories
Make Up
Foundation
Mascara
Lipstick
Blusher
Uniform Regulations
Issued August 2007
Nails
Nails must be cut all to the
same length and polished.
Manicure must be done 2x a

month.
Nail Polish
Clear
Rose
burgundy
Pink
French
manicure
Colours NOT Allowed:

Metallic silver or gold,
White
Matt
Fluorescent colors
Sparkly/frosted
Orange
Mauve/purple
Uniform Regulations
Issued August 2007
LIPSTICK
Tones:
Burgundy
Rose
Pink
Use
Pearl
y/Sat
in-
type
of
lipsti
ck
Lip liner must be the same color
as lipstick
DO NOT USE:
Nude, Clear lip gloss,
Very pale lipstick,
Orange color, Metallic sliver,
Lilac and mauve
Uniform Regulations
Issued August 2007
Eye Shadow
Use colors to match skin tone & complements the
uniform
Eye Liner
Liners should be brown, charcoal,
or grey
Do not use blue or green

eyeliners
Blusher
Peach
Warm Pink
Rose
Uniform Regulations
Issued August 2007
Eye Shadow:
Allowed:
Burgundy
Taupe
Brown
Pastel pink
Rose Pink
For
CSD/CS-
Blue/grey/green are allowed in addition to the
above list.
Not Allowed:
Frosted white
Glitters
Green
Grey
Blue
Uniform Regulations
Issued August 2007
Hair
Dandruff-free
Non-oily
Appropriate length
Styled or combed away from

the face
Natural Colors
NO
HIGHLIGHTS/LOWLIGHTS
Uniform Regulations
Issued August 2007
Hair Length and Style
Should be away from the face
Neatly styled
Length must not be shorter than the top of the collar or

not longer than the bottom of the collar to be worn loose
Hair that is longer than the bottom of the collar must be tied
in a ponytail
Pony tail must not be longer than 6 inches
Uniform Regulations
Issued August 2007
Hair Colors
Hair color used must be as near to the NATURAL hair

color as possible.
Black, Brown, Auburn, Ash blonde
Flaxen Blonde, Blonde, Golden Brown
NATURAL Blonde
Uniform Regulations
Issued August 2007
Hairstyles
NOT permitted
Very short
Close cut crop styles
Unruly curly hair
Extra long fringes
Overly gelled/oily hair
Ponytails from the side of the
head
Short hair ( straight or curly)
which have not been properly
styled
Uniform Regulations
Issued August 2007
Hair Ornaments
Covered Elastic Bands
Plain, undecorated combs, slides, clips

& hairnets
Hair ornaments allowed

Maximum of three
Must be the same as NATURAL hair
color
Uniform Regulations
Issued August 2007
Scrunchie
Company issue only
Always worn with pony tail or

bun
Uniform Regulations
Issued August 2007
Earrings
Only one must be worn in the
lower earlobe
Only plain yellow gold, or

white pearls are allowed
Only round stud shape
allowed Plain design
Must not exceed 1cm in

diameter or not larger than the
earlobe
Female Cabin Crew with pierced

ears are required to wear earrings
Exempted from
wearing earrings:
•Those who never
had their ears pierced.
•Those who have a

medical certificate stating
they are not able to wear
earrings due to medical
reasons.
Uniform Regulations
Issued August 2007
Face
Clear complexion
Clean shaven
Oil-free facial skin
Uniform Regulations
Issued August 2007
Hair
Must be well-styled , neat, tidy, and

combed away from the face.
Length should NOT exceed the top

of shirt collar.
Use minimal amount of styling

gel/cream.
Males with natural graying hair

are not required to color their
hair .
If using hair color, it must be natural

and must be maintained
Uniform Regulations
Issued August 2007
Facial Hair
Moustaches
Trimmed above the top lip, with the rest of the face
clean shaven
Side burns
Trimmed, no longer than mid ear
Beards
NOT ALLOWED
Uniform Regulations
Issued August 2007
Hair Styles NOT Permitted
Spiky,
Overly-gelled, oily, wet-look hair,
Close shaven and
Crew cut
Uniform Regulations
Issued August 2007
Watches
Moderate size, plain design (no diamonds or colored stones)
Straps must be in black, brown, silver or gold
Dial must be white, black, silver, or gold
White straps or gimmicky watches are not

permitted
Section 8 * Released August 2007 . Office

Qatar Airways Standards and Procedures
Uniform Regulations
Issued August 2007
RINGS .
• Plain single band ring of not more than ½ cm /

5 mm. in width
•Gold or silver
•Only two rings are allowed -

one on each hand
•Should not be worn on the thumb or index

finger
Uniform Regulations
Issued August 2007
RINGS NOT PERMITTED

.
Rings with stones, diamonds,
Puzzle rings
Chunky or colored enamel

rings
Uniform Regulations
Issued August 2007
Neck Chains & Bracelets

are not allowed
Uniform Regulations
Issued August 2007
SUNGLASSES
Must be plain in style
Frames must be in neutral colors such as black, brown,

silver or gold
Must not be worn inside the aircraft or airport terminal
building Must not be worn on top of the head
Must not be attached to a neck chain or cord or hooked to

the uniform
.
Uniform Regulations
Issued August 2007
SPECIAL PERMISSION
Shoes/Cabin Shoes
Doctor’s prescription must be submitted to
Grooming Officer to be permitted to use
alternate shoes
Wedding ring
May be worn in addition to the other two rings
allowed. This ring may have a moderate sized stone.
Letter to be obtained from Grooming Officer
Max. of three rings
Optical glasses/ lenses

Letter from Grooming Officer must
be obtained and carried at all times
Optical glasses must be in gold, silver , black
or brown frame
Full, Half frame or rimless.
Contact Lenses
CLEAR Contact lenses only.
No colored lenses
Uniform Regulations
Issued August 2007
Female Cabin Crew

Uniform Standards & Regulations
Uniform Regulations
Issued August 2007
Uniform Issue
Hat
Jacket
Uniform Shirt / Blouse
Dining Jacket
Trousers
Skirt
Shoes
Uniform Regulations
Issued August 2007
Uniform Hat
Must be worn slightly center forward

(1 finger horizontally above the brow)
No hair should be visible on the

forehead.
Oryx badge displayed upright on the

left hand side.
Note: Crew are advised to store hats properly to

prevent damage.
Uniform Regulations
Issued August 2007
Uniform Hat
Worn whenever in view of the public
Remove hat:
After aircraft door/s closed
During pre-flight briefing
Inside classroom during training
Summer – pre-flight preparation
Uniform Regulations
Issued August 2007
Uniform Jacket
To be worn with all buttons fastened.
Dry Clean only
Summer Schedule
Jackets are NOT to be worn from the last Sunday of
March to the last Saturday of October.
Winter Schedule:
Jackets to be worn from the last Sunday of October to
the last Saturday of March
Note: Crew are advised to hang their jackets to prevent

any creasing and damage.
Uniform Regulations
Issued August 2007
Uniform Jacket
Summer Schedule
During the summer season, when operating to
stations/destinations:Europe,USA, South Africa
(JNB/CPT), Kenya (NBO) South Korea (ICN), North
Asia (Japan, China, Russia), the jacket will be carried
in Doha and worn only if the Flight Commander
decides to do so.
IRAN: (IKA & MHD)

Jacket must be carried at all times but worn only
when required to disembark from the aircraft
Hejab – issued by Iran’s Ground Staff – must be

worn when female Cabin Crew have to leave the
aircraft.
Section 8 * Released August 2007

2008 Qatar Airways Standards and Procedures Office
Uniform Regulations
Issued August 2007
Uniform Blouse
Dry-cleaned or washed regularly
Worn with all buttons fully fastened
Name badge on the LHS
Uniform Regulations
Issued August 2007
Camisole
Worn in addition to other standard undergarments
Must be worn when using the new uniform blouse
Plain , skin tone shades only (natural beige or
tan)
Undergarments
Must be worn at all times when in uniform
Plain , skin tone shades only (natural beige or tan)
Uniform Regulations
Issued August 2007
Uniform Scarf (for CSD/CS only)
Dry clean only
Must be worn at all times with or without the
jacket To be taken off prior to wearing the dining
jacket
To be re-worn when the dining jacket is removed prior to

landing.
Uniform Regulations
Issued August 2007
Name Badge
Should be worn on jacket, blouse, and dining jacket – LHS.
Replace immediately, when lost or damaged.

Order from the Uniforms Office.
Cost deducted from Cabin Crew salary
Uniform Regulations
Issued August 2007
Dining Jacket
Worn with all buttons fastened
Name badge on LHS
Always worn with cabin shoes after

‘Seatbelt’ sign is turned OFF
Removed when ‘Seatbelt’ sign is turned

ON for landing
Worn on ground when meal services

done due to extended flight delay
Uniform Regulations
Issued August 2007
Uniform Skirt
Dry-clean only
Loose enough to be
comfortable
2 inches below the knee in

length
Always worn with uniform

belt and buckle
Uniform Regulations
Issued August 2007
Shoes
Only company issued shoes must
be worn whenever in uniform
Must be polished
Must be in good condition
Hosiery
(Stockings/ Tights)
Must be plain, matt in skin tone
(neutral, beige or tan)
Constantly check for holes and

ladders
Must be worn when in uniform
If stockings are worn, garter belt

must not be visible through the
skirt
Knee-highs are permitted when

using trousers.
Ankle length socks are not

permitted with trousers
Always carry a spare pair

of hosiery
Uniform Regulations
Issued August 2007
Cabin Shoes
Company issue only
Must be well polished and in good condition
Always worn with dining jacket when seat belt

sign is switched off
Change to ground shoes when seatbelt sign

is turned on for landing
Uniform Regulations
Issued August 2007
Handbag
Used only when in uniform
Must be carried by the handle and not to be

worn over the shoulder.
Must be free from stickers and hanging key
chains Must be in good condition
Must not be overfilled
Uniform Regulations
Issued August 2007
Male Cabin Crew Uniform

Standards & Regulations
Uniform Regulations
Issued August 2007
Uniform Jacket
Dry-clean only
Worn with upper button fastened and lower

button left unfastened
Name badge–LHS
Summer Schedule
Jackets are NOT to be worn from the
last Sunday of March to the last
Saturday of October.
Winter Schedule:
Jackets to be worn from the last Sunday
of October to the last Saturday of March.
Uniform Regulations
Issued August 2007
Uniform Jacket
Summer Schedule
During the summer season, when operating to
stations/destinations:Europe, USA, South Africa
(JNB/CPT), Kenya (NBO) South Korea (ICN), North
Asia (Japan, China, Russia), the jacket will be carried
in Doha and worn only if the Flight Commander
decides to do so.
IRAN: (IKA & MHD)

Jacket must be carried at all times but worn only
when required to disembark from the aircraft
Section 8 * Released August 2007

2008 Qatar Airways Standards and Procedures Office
Uniform Regulations
Issued August 2007
Uniform Shirt
Dry-cleaned or washed regularly
Worn with all buttons fastened
Worn with the uniform tie and epaulettes
Name badge attached LHS
Neatly tucked into trousers
Uniform Regulations
Issued August 2007
Undergarment
Plain white cotton
Round neck
Short-sleeved
Worn at all
times when in
uniform
Uniform Regulations
Issued August 2007
Necktie
Company issued tie must be

worn with the shirt at all
times
Must be in a neat Windsor

knot
Must only be up to the waist

belt of the trousers
Uniform Regulations
Issued August 2007
Dining Jacket
Worn with ALL buttons fastened
Name badge on LHS
Worn after ‘Seatbelt’ sign is turned OFF for

service duties.
Removed when ‘Seatbelt’ sign is switched ON for

landing
Must be worn on ground for meal service due

to extended delay
Uniform Regulations
Issued August 2007
Name Badge
Should be worn on jacket, shirt, and dining jacket – LHS.
Replace immediately, when lost or damaged.
Order from the Uniforms Office.
Cost deducted from Cabin Crew salary
Uniform Regulations
Issued August 2007
Epaulettes
Correctly and neatly displayed on the shirt

with the ORYX facing inwards
Uniform Regulations
Issued August 2007
Uniform Trousers
Well fit but loose enough to be comfortable
Length should be at mid-part of the back of

the shoes
Back pocket empty and button fastened
Worn with uniform belt
Uniform Regulations
Issued August 2007
Socks
Plain black
No patterns or logos of any kind or color
Shoes
Only company issued shoes must be worn

when in uniform
Must be polished (use wax polish ONLY)
Uniform Regulations
Issued August 2007
Strolley / Garment bag

Company issue only
No stickers, or chains
With QR Crew luggage

tag
Only ONE piece allowed

in the cabin
When the Garment bag is used, it must be carried

by the handle and not to be worn over the
shoulder .
Uniform Regulations
Issued August 2007
Contents of Strolley Bag
Required service manuals
Spare uniform blouse/ shirt.
Spare Undergarments
Toiletries ( includes shaving kit for Males)

Cosmetics ( for females)
Civilian clothes ( Smart Casual or

Business Attire)
Uniform Regulations
Issued August 2007
Uniform Suitcase
Company issue only
Must be clean & clear of stickers
Must have a QR Crew Luggage tag
Only ONE piece allowed to be

checked-in.
Uniform Regulations
Issued August 2007
Company Policies
Uniform Regulations
Issued August 2007
Long Transit Time

Jackets and Hat
On flights with long transit time and Cabin Crew are

allowed to use the Airport Lounge;
•Cabin Crew are allowed to remove jackets and

their hats while resting inside the Airport Lounge.
•Note: Proper decorum must be observed at

all times and use of mobile phones is strictly
prohibited.
DOH/Outstations:
Changing into civilian clothes at the Technical
Building or at any airport is strictly prohibited.
Uniform Regulations
Issued August 2007
When in UNIFORM
Shopping is restricted to hotel and airport shops.
Eating or drinking in public is not permitted except in coffee shop

or restaurant of Crew Layover hotel or airport.
During flight- eating & drinking must be done in the galley area
only.
Entering a bar is prohibited.
Alcohol must not be consumed.
Chewing gum is prohibited.
SMOKING is prohibited.
USE of mobile phones or any entertainment gadgets are not

permitted
Uniform Regulations
Issued August 2007
When NOT in UNIFORM
Off Duty
Uniform must NOT be worn after duty and in layover
stations
Changing into civilian clothes at Technical Bldg or at any

airport is strictly prohibited.
Visiting QR Premises
Cabin Crew must use Business or very smart casual attire
Uniform Regulations
Issued August 2007
Deadheading Cabin Crew
Report in complete QR Cabin Crew Uniform;
After take-off and once fasten seatbelt sign is switched off-

change into civilian clothes.
At top of descent- when seat belt sign is switched on for landing-

change into uniform.
Crew Rest Attire
The standard clothing for all Cabin Crew during rest period
using crew rest beds is governed by modesty, comfort,
neatness and is as follows:
• Full sleeve shirt/polo shirt

• Full length pajama/ track pants
• See- through sleeping clothes are not permitted
• All clothing must be in decent condition (i.e no holes, not
faded etc.)
Note: Female Crew clothing should have a modest neckline

and must cover the midriff and back.
Uniform Regulations
Issued August 2007
Offloading-
Crew may be offloaded for:

Skin allergy on face, hands and lower arm
Severe acne
Severe shaving rash (males)
Cold sores around the mouth
Severe styes
Skin swelling caused by

bites, sting or
allergy to
jewellery
Black eye or facial injury
Burns or scarring
Wearing of bandages
Tattoos / henna designs
Weight gain/loss –inability to fit into the uniform and

inability to lose weight after monitoring period.
Uniform Regulations
Issued August 2007
ATTIRE NOT ALLOWED

Deadheading, Traveling during Leave and
Days Off and Visiting QR premises
JEANS of any kind/color
Shorts
Short skirts
Low cut
tops and
blouses
(females)
Off-shoulder tops/ dresses or outfits that show the
midriff Thin strapped, spaghetti strap tops/dresses
See through or otherwise revealing clothing
Tight trousers / cargo pants / track suit
Tight skirts
Leggings
Baseball caps
Trainers/
Rubber
Shoes
Vests/tank tops, camisoles and sleeveless tops
T-shirts/ athletic wear
Section 8 Released August 2007

* Ammended November 2007
Qatar Airways Standards and Procedures Office
Uniform Regulations
Issued August 2007
New & Old Uniform

New uniform items must not be used with old uniform
items
Old uniform items must be returned to the Uniforms Office.
Alterations
Alterations must be authorized by the Uniforms Office in

coordination with the Grooming Officers.

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Cabin Crew Grooming &

Represents the State of Qatar

Weight proportionate to height

Fit and Healthy

Fit & Healthy Body

•Eat a balanced diet

•Drink lots of water

•Have sufficient rest

Brush & floss teeth

Use mouthwash or breath

Use fresh & clean

Clear, clean and oil-free facial skin

Well groomed hair

Manicure must be done 2x a

Colours NOT Allowed:

Very pale lipstick,

Orange color, Metallic sliver,

Lilac and mauve

Do not use blue or green

Styled or combed away from

Hair Length and Style

Should be away from the face

Length must not be shorter than the top of the collar or

Pony tail must not be longer than 6 inches

Hair color used must be as near to the NATURAL hair

Black, Brown, Auburn, Ash blonde

Flaxen Blonde, Blonde, Golden Brown

Covered Elastic Bands

Plain, undecorated combs, slides, clips

Hair ornaments allowed

Company issue only

Always worn with pony tail or

Only plain yellow gold, or

Only round stud shape

allowed Plain design

Must not exceed 1cm in

Female Cabin Crew with pierced

•Those who have a

Oil-free facial skin

Must be well-styled , neat, tidy, and

Length should NOT exceed the top

Use minimal amount of styling

Males with natural graying hair

If using hair color, it must be natural

Hair Styles NOT Permitted

Overly-gelled, oily, wet-look hair,

Close shaven and

Moderate size, plain design (no diamonds or colored stones)

Straps must be in black, brown, silver or gold

Dial must be white, black, silver, or gold

White straps or gimmicky watches are not

Section 8 * Released August 2007 . Office

• Plain single band ring of not more than ½ cm /

•Only two rings are allowed -

•Should not be worn on the thumb or index

RINGS NOT PERMITTED

Rings with stones, diamonds,

Chunky or colored enamel