Download as pptx, pdf, or txt
Download as pptx, pdf, or txt
You are on page 1of 9

Safe Electricity

– Secure
Citizens
A CASE STUDY ON TATA POWER DELHI
DISTRIBUTION LTD.

Lokneesh P Singh Mahendra Pratap Singh Mayank Chhabra Muskan Sethi Nikhil Khurana Piyush Agarwal
Brand
Image
Revenue Productivity

Business 
Profits
Relation

Stock
Value Public
Return Safety

Ethics Market
Size

Morale Environment

Laws
TPDDL

> 17 lakh consumers North and northwest


parts of Delhi
51% 49%

3500 employees and 8500+ business associate employees


xxx
PUBLIC

CONSUMERS

EMPLOYEES
No. of electrical fatalities
16000

14000 13432
12154
12000
10218 9986
10000 9606
8945 8750
8000

6000

4000

2000

0
2011 2012 2013 2014 2015 2018 2019

*Data for 2016, 2017: Unavailable at ncrb.gov.in


Amendments in
Accident/
CAPA Policies and
Incident
Procedures

Communication Communication Communication


to Public to Employees to Chiefs/Heads
Amendments in
Accident/
CAPA Policies and
Incident
Procedures

Communication Communication Communication


to Public to Employees to Chiefs/Heads
Reporting of an incident through Facebook, Twitter, or a
dedicated WhatsApp chat number

Create and circulate engaging messages and YouTube videos


about consumer safety issues

Sharing consumer safety tips through WhatsApp and Facebook


Push notifications
PROPOSED
SOLUTION WhatsApp missed call services for prompt reporting of
emergency incidents

Create a Facebook/blog page to promote safety

Reddit channel to discuss opinions

ACHIEVE EXCELLENCE THROUGH SAFETY, TECHNOLOGY ADOPTION, COLLABORATIONS, AND TEAMWORK

You might also like