BRAINSTORM What questions or situations can we face when we go shopping?
Examples:
- Are you looking for something in special / specific?
- Do you have something in mind?
- Would you like to hear about todays offers / sales?
DO YOU NEED ANY HELP? - MAY I HELP YOU? DO YOU NEED ANY HELP? - MAY I HELP YOU? No, that’s okay, thanks. I’m just looking. Im just browsing, thanks. Yes please. I’m looking for a (raincoat) I need Presents for two small boys. Do you sell toys? Im looking for a pair of sunglasess, can you tell me where to find’em? Im okay, thanks. HOW ABOUT THIS ONE? HOW ABOUT THIS ONE? That looks okay. Can I try it on? Hmm, I don’t think my wife would like those That’s perfect. I’ll take it Thats way too expensive. Do you have anything cheaper? I dont see me wearing that, but thanks. Im gonna keep looking / browsing, thanks. Do you have it on black? WHAT COLOR WOULD YOU LIKE? WHAT COLOR WOULD YOU LIKE?
I’m not sure. What would you recommend?
Something dark. Perhaps navy blue. Maybe light red. Im looking for something quite pale green, like this one here. WOULD YOU LIKE TO TRY IT ON? WOULD YOU LIKE TO TRY IT ON? Yes, please. Where are the changing/fitting rooms? Do you have fitting rooms? No, that’s okay, thanks. I think yes, I have to try it on me. No thanks, I’ll just take it. Can I try these two? HOW IS IT? HOW IS IT? It’s a little tight. Do you have it in a larger size? Its somewhat loose, do you have it on a smaller size? Im not sure if it’s really my color. How does it look on me? What do you think about this? It fits okay but it’s a bit too long. Can you take the legs up? I’M AFRAID THAT’S NOT IN STOCK AT THE MOMENT I’M AFRAID THAT’S NOT IN STOCK AT THE MOMENT
Okay. No problem. I’ll just take this one, then.
Okay, but when might you have it in? I see. Can I order it for later then? Can you check on another store please? Do you have something similar? CAN I HELP YOU WITH ANYTHING ELSE? CAN I HELP YOU WITH ANYTHING ELSE?
No, that’s all, thank you so much.
Actually, there is just one more thing… Yes, do you have any (belts)? No, that’s okay thanks. Thats all thanks. I’ll come back another time, thanks. DO YOU NEED IT WRAPPED? DO YOU NEED IT WRAPPED?
That might be nice. How much does it cost?
No, thats okay, thanks. Just a plastic bag is fine.
Yes please, it’s a present.
THAT’S THREE THOUSAND AND FIVE HUNDRED SEVENTY EIGHT DOLLARS THAT’S THREE THOUSAND AND FIVE HUNDRED SEVENTY EIGHT DOLLARS
Can I pay with credit card?
Okay I’ll pay on cash. Here’s my card. Do you take VISA? Here’s a hundred. SIGN HERE, PLEASE SIGN HERE, PLEASE Okay, do you have a pen? Sorry, where exactly do you mean? Sorry, the pen doesn’t work. Do you have another one? There it is. Is that all? HERE’S YOUR CHANGE HERE’S YOUR CHANGE
Thanks you Miss / Mr.
Thank you, have a nice day. Keep the change. HAVE A NICE DAY / NIGHT ! HAVE A NICE DAY / NIGHT !
Thanks, you too.
Thank you for your help. Thanks, bye. You too, bye. ROLEPLAYS One of you is about to become a costumer and you are going to buy something.
And another of you is going to
be the store assistant / seller. SUNGLASSES AN SPECIFIC BRAND / CHARACTER T-SHIRT EAR PODS A BLACK PAIR OF SOCKS A VIDEOGAME FOR YOUR NEPHEW SLIPPERS A PAIR OF GREEN CROCS A CELLPHONE