BHHT1143 Introduction to

Hospitality Management

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 The Hospitality Topic 1
Industry

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 Learning outcomes
• Upon completion of the course, students should be
able to:
* Identify businesses that are under the roof
of tourism industry
* Discuss past and current theory, concepts and
operational practices within the hospitality
industry
* Describe forces that are molding the industry
for better future prospects
* Outline management practices in solving
operational problems within the hospitality
industry.
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 Learning Objectives
•Describe the origin of hospitality.
•Recognize the characteristics within the
hospitality industry.
•Understand the future career in the
hospitality industry.

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The Symbol of Hospitality

• Welcome

• Friendship

• Hospitality

https://www.symbols.com/symbol/symbol-of-hospitality

https://www.rebeccaroseevents.com/blog/pineapples-s
ymbol-of-hospitality
 History of Hospitality
• Word is derived from hospice, an old French
word – to provide care/shelter for travelers –
The most famous hospice - Hospice de Beaune
also known as House of God related to
hospital still functioning today.
 Definition of hospitality
• “The reception and entertainment of guests,
visitors or strangers with liberty and good will”

• Eg breaking bread with passing stranger to the

operations

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 Ancient Times
• The Sumerians were the first to record
elements of hospitality about 4500 years
B.C.E.
• Hunting gathering to trade
• Taverns

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 Taverns

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 Greece and Rome

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 World Map

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 Inns

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 Medieval Times/ Middle Ages
• Early Middle Ages
The political structure of Western Europe
changed with the end of the united Roman
Empire. Although the movements of
peoples during this period are usually
described as "invasions", they were not
just military expeditions but migrations of
entire peoples into the empire.

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 Characteristics of the Hospitality
Industry
• Hospitality businesses are open 365 days a year and
24 hours a day
• Often work 10 -12 hours per day (Evenings and
weekends, public holidays are inclusive)
• Strive for guest satisfaction. Can’t pick your guests
• Uniformed
• People oriented
• Ever changing (ac hoc)
 Bright side
• Meeting people from different countries
• Everyday is a new day
• Perks (Free uniform, Free travel...)
• Free “Street” education/ soft skills
• Largest and fastest growing industry in the
world
• Professions are limitless
• High EQ
 Career prospects in the hospitality
and tourism industry
• Lodging
• Restaurants
• Food service
• Recreation and special events
• Theme parks and attractions
• Travel and tourism

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 Tips to students who want to progress in a
career in the hospitality Industry
• Establish a time frame
• Remember names
• Be an inside volunteer
• Be an outside volunteer
• Follow up
• Maintain a sense of humor

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The End