Listening

skills
By :- Prayag chauhan
Ram chaudhary
 Listening
• Listening is a psychological act.
 Importance
• Better understand of assignment.
• Build rapport with co-worker & boss.
• Work better with team base
environment.
• Understand easily to any topic.
• Commentate to other person easily.
 Barriers
1.Status :- In organization there are formal
& informal status level that affect the
effectiveness of face to face oral
communication.

2.Halo effect :- The awe in which a speaker

is held by the listener condition the act of
true listening. His statements are readily
taken as true.
 Complexes :- A lack of confidence or a
sense of superiority may prevent proper
oral interaction between person
differently positions.
All-knowing mind :- some persons
believe that they know everything in a
field or a subject.
Poor retention :- Is a condition in which
a person is unable to remember he set
of oral or spoken communities as due to
lack of on written evidence.
Slant :- Instead of straight talk, one
speaks in an oblique manner that could
be almost like telling a lie.
Language barrier:- this
commutation should be the medium
shared by both speakers & listeners.
The lack of knowledge and practice of
spoken would act as a barrier of oral
commutation.
 Overcoming barriers
• FEAR:-Many people will stop listening then
and find ways to start arguments, or use
some other means of escape (run away ).

• ASSUMPTION;- You may assume that

you already know what the speaker going
to say, so your attention drifts
elsewhere.
LACK OF EMPATHY:- Good listeners
try to see things from the speaker's
perspective. If you listen strictly from
your own perspective, you may miss out
on the relevance of what is being said.
The speaker's vantage point is an
important part of the message.
SELECTIVE LISTENING:-You may
sometimes hear only what you want to
hear.  Think about how you might deal
with this information or these ideas.
 Guidelines
• Be ready for listening:- Show interest to
the speaker and avoid daydreaming. Show respect
to the speaker.
• Have a goal in listening:- Are you going to
listen to be entertained, get information, or to
analyse?
• Focus - when listening to a customer, Be
focus what to say and don’t ignore his
listening.
 Know the important information and
knowledge:- Put your attention to the main
idea that is discussed and avoid the things
that can distract you from listening.
Use attentive body language - an
attentive listener will lean forward, make eye
contact and face a customer squarely. Actions
speak louder than words.
Have an open mind - just because you may
dislike what a customer is saying doesn't give
you the right to ignore it. Try to be open to all
ideas and views that a customer may be
expressing
Thank you