ENGLISH I

WORKPLACE COMMUNICATION I
 Internal and External Communication
Interpreting & Creating Reports and Demographics
 INTERNAL
COMMUNICATIONS
VS
EXTERNAL
COMMUNICATIONS
 INTERNAL COMMUNICATION
MEANING Internal communication
implies a communication that
takes place between the
members of the organization.
FORM Both formal and informal
OBJECTIVE To transmit information
between various business
units and departments.
PARTICIPANT Employees and Management
S investors, clients, general
EXTERNAL COMMUNICATION
The type of communication
that occurs between the
organization and external
party/organization
Mostly formal
To maintain relationship or
exchange information with
the outside parties.
Customers, shareholders,
public, suppliers, creditors,
etc.
EXAMPLES OF INTERNAL AND EXTERNAL
COMMUNICATIONS
COMMON OFFICE COMMUNICATIONS
INTERNAL EXTERNAL
• Minutes of the meetings • External Emails
• Company Presentations • External Correspondence
• Memo • Business Proposals
• Reports • Leaflets, Booklets, Journals
• Internal Emails and Publications
• Business Correspondence
• Employee Handbook
• Forms
• Product/Service Manuals
Understanding Different Business Reports:

Minutes of the
Meeting Memorandum Demographics
Motive Question:
Every year, there are about 20,000
smoking-related deaths in the country.
Approximately 10 Filipinos die every
hour due to tobacco-related diseases.
Taken from http://www.wpro.who.int, last accessed 18 Oct 2019

What are your realizations

after reading the text?
• A BUSINESS REPORT is a
written document that
provides information, and
sometimes analysis, to assist
a business in making
informed decisions.
• The main purpose of a
business report is to make
data that is relevant to the
company.
Business reports to enables decision makers to:
• Examine available and potential • Reach conclusions about a
solutions to a problem, situation, problem or issue.
or issue. • Provide recommendations for
• Demonstrate your analytical, future action.
reasoning, and evaluation skills in • Show concise and clear
identifying and weighing-up communication skills.
possible solutions and outcomes.
• The MINUTES OF THE MEETING are
a written report about the meeting,
which includes the date, place and
time of the interview, the subject
of the meeting, a list of the
attendees and a list of all agenda
discussed during the meeting.
• Minutes act as a formal summary
of the discussions and decisions
which occurred at a meeting. They
tell the reader the official version of
what happened at the meeting.
• A MEMORANDUM, more commonly
known as a MEMO, is a short
message or record used for internal
communication in a business.
• Memos can be used to quickly
communicate with a wide audience
something brief but important, such
as procedural changes, price
increases, policy additions, meeting
schedules, reminders for teams, or
summaries of agreement terms
PARTS OF MEMO

HEADING

BODY or
CONTEXT
• DEMOGRAPHICS or
INFOGRAPHICS is defined
as statistical data about
the characteristics of a
population, such as the
age, gender and income
of the people within the
population.
Exercises/Activities
XYZ Industrial Corporation
256 Jose Rizal Avenue, Malolos, Bulacan

TO: Office Staff and Technicians

FROM: General Manager
CC: Department Heads
RE: Use of social media during work hours

Social media has become our source of communication, information and entertainment.

During work hours, every employee is expected to be a productive member of a team.

Effective May 30, the use of social media such as Facebook will be prohibited during work
hours. This is to ensure a productive environment and help minimize distractions during
work.

For strict compliance.

[SIGNED] Engr. Karen Callad

1. What is the memo about?
2. To whom the memo is directed?
3. What is the reason for the
issuance of memo?
Mary Help of Christians Academy
Dasmarinas, Cavite

FROM: Principal
TO: Incoming Grade 11 and 12 for SY 2019 2020
RE: Schedule for Dental and Physical check-up

Please see the schedule for your sections’ dental and physical check-up.
Section Date Time Venue
11 - D. Savio June 1, 2019 8:00am Multi Media Room
11 - M. Rua June 2, 2019 9:00am Main clinic
12 - C. Caravario June 3, 2019 10:00am Main Clinic

Failure to have your dental and physical check-up on your respective schedule will not be
eligible for enrolment.

[SIGNED] Mrs. Holly Parrot

Principal
1. What is the memo about?
2. To whom the memo is directed?
3. What is the reason for the
issuance of memo?
 Trainees’ Places of Origin

18%

42% Metro Manila Quezon Province Cebu Bulacan

10%

Cavite
14%

16%
What can we infer with the demographics?
 TOTAL NUMBER OF TRAINEES
(Batch 91 & 92)
100
90
80
70
60
50
40
30
20
10
0
AMC FMC EMT RAC
What can we infer with
the demographics?
 THREE YEAR ENROLMENT TREND IN DB TVET
500
450
400
350
300
250
200
150
100
50
0 2016 - 1ST 2016 - 2ND 2017 - 1ST 2017 - 2ND 2018 - 1ST 2018 - 2ND 2019 - 1ST
SEM SEM SEM SEM SEM SEM SEM
THREE YEAR ENROLMENT TREND IN DB TVET
What can we infer with
the demographics?
 Assignment:
Create a memorandum based on the following scenario:

1. From Technical Director, all TVET Trainees are

required to wear Safety Shoes starting May 6, 2019.
2. From the Spiritual Moderator, informing TVET
Trainees that Class Mass will be from May 5-10, 2019.
Schedule will be announced by Mrs. Salazar.
 Assignment:
Create a demographic based on the following scenario:

1. Age group, gender, migrants vs non migrants

18 – 21 Section: Section:
22 – 25
26 – 29 Men - Migrants -
30 and above Woman - Non Migrants -

2. What section (trainees) would like to do after

graduation?
Assignment:
Create a memo based on the following demographics:

ACCIDENTS IN SHOP (Involving No or Improper

PPE)
25
20
15
10
5
0
2014 2015 2016 2017 2018
Assignment:
Create a memo
based on the
following
demographics:
Assignment:
Create a memo based on the following demographics:
40 TOTAL NUMBER OF LATES
35
30
25
20
15
10
5
0
January February March April
• https://keydifferences.com/difference-between-internal-and-external-
communication.html
• https://www.skillmaker.edu.au/minutes-of-a-meeting/
• https://study.com/academy/lesson/writing-a-business-report-structure-
examples.html
• http://owll.massey.ac.nz/assignment-types/what-is-a-business-report.php
• https://core.ac.uk/download/pdf/4826436.pdf