Professional Documents
Culture Documents
Philosophy of TQM
Philosophy of TQM
Philosophy of TQM
Pravin Kumar
Continuous Improvement
Customer Focus
Benchmarking
Team Approach
Leadership
Employee empowerment
Supplier relationship management
Continuous Improvement-Tools
• The Negotiator
– negotiators always want to bargain. If you’re dealing
with them, know that a common objection is to bargain
your price based on a cheaper competitors offer. But most of
the time they want to bargain as a matter of principle.
• The Well-Informed
The well-informed are confident. They will walk directly
towards you, giving you a firm handshake. Although they
already seem to know everything, they expect
professional advice from you. Often their decision to
purchase is based on how the product reflects their social
status.
CLASSIFIACTION OF CUSTOMERS
20
BenchMarking
Time
BenchMarking
their jobs.
coercive power.
• Involvement
• Quick decision-making
• Solving complex problems
• 360-degree Feedback
• Variable Rewards with some Group Component
• Error Tolerance
• Enhanced Communication
• Generalists Managers and Employees
• Trust and Support of Management
Process of Employee Empowerment
Characteristics of Empowered
Employees
• Sense of Self-Determination
• Sense of Meaning
• Sense of Competence
• Sense of Impact
Supplier Relationship Management
Supplier Relationship Management
Thank You