Professional Documents
Culture Documents
Chapter 1
Chapter 1
Chapter 1
ORGANIZATIONAL
CHANGE :
AN OVERVIEW
Unit 1
Aim of organizational change
In this world, there is only one thing which does not change, that
is, continuous change process…..
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t h e quan hange
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c. Process Gap
AIM OF ORGANIZATIONAL CHANGE
Any change process initiated by an organization is aimed at moving from
the present state to a desired state for mutual growth of people and the
organization.
This can be achieved through upgrading the present technology, modifying
structure, changing existing system, and if required modifying the work
culture of an organization.
1. Change as a continuous process: With a changing business environment, organizations have to change
and frequently realign to meet the needs of the business.
2. Technological development: To remain competitive, it is important for organizations to acquire the right
kind of technology and integrate it with strategy, structure and process of the organization.
3. Impact of globalization: This totally new environment has made conduct of business more challenging, but
rewarding for those organizations which are quickest to meet the demands of the changing business
environment.
4. Changing of vision and mission: Successfully managing organization change means taking a holistic view
of the organization, obtaining top management support, encouraging participation by all those affected,
fostering open communication and rewarding those who contribute to this change efforts (Moorhead and
Griffin, 1999).
5. Growth through ethical means: Business leaders should never try to achieve quick growth by following
unethical means, which is like climbing of a fragile wall which may fall at any time.
PRESENT BUSINESS ENVIRONMENT
for
ee d
N
the
i v ing nge
s Dr Cha
o rce
F Liberalization, Privatization, Globalization and Technological Innovations
+ -
Challenges of Change
Improving quality and cost-effectiveness
Greater customer orientation and delightment
New product development and technology upgradation
Business development: Expansion, mergers and takeover
Culture development
s
CHANGE LEVERS : FORCES
PRESSURIZING FOR CHANGE
Change Levers : Internal and External Factors to be
considered Why and What to Change
It is comparatively difficult to
manage external forces, which
may affect the business
environment all of a sudden.
However, the performance of an
organization is influenced by a
combination of both external and
internal forces and demands, and
need to be analyzed before
finalizing a change process.
INTRODUCTION TO TYPES OF CHANGES
The change can be either pre-planned or imposed due to
sudden changes in a business environment.
A planned change can be divided into :
Continued …
Different Types of Change and Techniques to Be Used to Achieve the Same
1. Leadership with an open mind and ready to accept change has the ability to convert
threats into opportunity.
2. An organizational work culture which supports repeated change for the growth of the
organization.
3. An organizational structure which supports dynamic decision making system.
4. An agile enterprise is fast to implement even a small change or a new idea to gain
competitive advantage.
5. An organization that allows employees to try out-of-the-box solutions to improve
performance of the organization.
6. Learning organizations populated with knowledge workers who drive the organization to
change and take full advantage of the changing business environment rather than just
adjusting to it.
7. Rapid decision making and its immediate implementation.
8. Proactive approach to implement change.
9. Flexible approach of the management of the organization.
10. Decentralization and empowerment.
11. Flat structure.
12. Free and Fast flow of communication.