[Result evaluation of tablet

rollout test launch survey]

 Summary

The objective of pilot project was to roll out tablets in bar areas of restaurants locations in North and Downtown
in order to support Business goal of increasing customers satisfaction by providing fast and efficient
experience resulting in reducing food waste to support maintaining operational costs to 65% and profit margins
by 8%.

The tablets got installed successfully on both locations. We were able to run a test trail and got results of
surveys which we are going to discuss in this presentation.
 Overview

e considered the following evaluation questions in order to determine the functionality, customer
atisfaction,and impact on work efficiency.

Pace and accuracy Technical and accessibility Checkout ,payments and experience
impact considerations

If Lobby wait time decreased?
How long it take to get order?
Was the order got correct?
Were customers able learn using tablets Checkout was secure and quick?
quickly?
What was customers overall experience?
Did they face any Technical issues?
Informative about other restaurant services?
Did they get the support by waitstaff?
 Pie chart
Result about quick, easy and secure
checkout

18% don't find it easy,quick and secure

82% find it easy, quick and secure

Order accuracy
Table wait time
Evaluation of results
Successful tablet installation.

Project could not reduce the table turn time

Some technical issues are found

Order accuracy improved yet far from target

On average most people find it easy to use

Efficient impact on product mix

Next steps to consider
Checking with Boh to evaluate the reasons of wrong orders.

Developing Boh & Foh discussions to increase performance collaboratively.

Tablet updations and weekly check ups can resolve technical issues.

Finding ways to increase table turn time