FCR

First Contact Resolution ( FCR ) or

First Call Resolution is a metric that
measures a contact center's ability
for its agents to resolve a customer's
inquiry or problem on the first call
or contact. FCR is one of the most
commonly watched metrics in the
call center industry.
How to improve FCR?
• Create an informative know about
the product)
• Require minimal customer effort. ...
• Get clear on the issue. ...
• Be precise and don't overwhelm. ...
• Anticipate customer needs. ...
• Answer all of their questions. ...

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Listen and learn
connectors 
 Connectors:
but Pero The book is short but
yet interesting

in spite of (+ noun) Aunque He arrived on time despite

despite (+ noun) getting up late

although (+ sentence) Aunque They passed the exam

though (+ sentence) although they hadn’t
even though (+ sentence) studied
in spite of the fact that (+
sentence)

while mientras que This film is interesting

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in addition to además (de) She likes rap besides techno.
besides

apart from aparte de We will visit the city town

apart from the museum

except for except por We will visit all the

churches except for one

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because porque I failed the exam because I
hadn’t studied

because of a causa de The flight was delayed

on account of because of the wind

thanks to gracias a I went to Marrakech thanks

to contest I won

fororder
in fear of
to por miedo a
para IThe trainmy
bought stopped for fear
earphone so as
so as to con el fin de of crashing
to listening to music

in order that para I bought a dress in order

so that con el fin de que that I can come

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prior to antes de I lived in Japan prior to
before living in Spain

until hasta que I lived in Japan until I

till moved to Spain

since desde I have lived in Spain since

2013

for durante I have lived in Spain for 7

years now

while mientras que I was reading while my

meanwhile mum was watching TV

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 verbs vocabulary
quit quit/quitted quit/quitted abandonar
Limitations
say said said decir The maximum amount insurance will pay
send sent sent enviar
for benefits on specific covered expenses.
Mail Order Drug
A program allowing you to purchase
prescription drugs, typically for
chronic conditions needing extended
use, and ship the drugs to your home.

Medically Necessary
Health care services or supplies needed to
diagnose or treat an illness, injury,
condition, disease or its symptoms
and that meet accepted standards of
medicine
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https://englishstudypage.com/grammar/connectors-in-english/ grammar
Teleperformanceblog.com
https://www.englishexercises.org/makeagame/viewgame.asp?id=5346 exercises
https://www.youtube.com/watch?v=8GKrSL2u3xY video
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