WELCOME

TO
e-GOVERNANCE
 Agenda

 Evolution of e-Governance in India

 Policies for e-Governance: An overview
 National e-Governance Plan
 e-Governance: New Initiatives
 Way Forward: NeGP 2.0
 Possible areas of Cooperation
 What is Governance?
Governance means the process of decision-making
& the process by which decisions are implemented or
not implemented.

Good Governance is managing public affairs &

resources well and guaranteeing the human rights,
under the 6 principles.
Principles/Features of Good Governance
e-Governance is the application of IT
to the Processes of Government
functioning to bring about

S imple
M oral
A ccountable
R esponsive
T ransparent Governance
 Knowledge Management and
e-Governance

2nd ARC Report 11 -promoting e-

governance 17 (para 9.5) on knowledge
Management -Union & State Govt. should
take proactive measures for establishing
knowledge management systems as a
pivotal step for administrative reforms in
general and e-governance in particular.
 What is e-Governance ?
It is the
transformation of governance
to provide

Efficient
Convenient &
Transparent
Services
to
the Citizens & Businesses

through
Information & Communication Technologies
 E-governance

 Powerful tool to bring all government services at

the doorstep of the common man at affordable
costs
 Enables government to be more efficient,
transparent, accountable in providing quality
services to citizens,
 Offers an opportunity to get closer to the citizen
and upgrade the quality and range of their
services, anytime, anywhere,
 Introduces transparent procedures like e-
procurement, online land records maintenance,
property registration etc.
 Different Connotations of e-Governance

 e-Administration
 e-Services
 e-Democracy
 Different Connotations of e-Governance
e-Administration: use of ICTs to modernize the state; the creation of data
repositories for Management Information System (MIS) and computerization of
records (land, health etc).
e-Services: Bring the state closer to the citizens.
– Provision of online services.
e-Governance: Use of IT to improve the ability of the government to address the
needs of society.
– It includes the publishing of policy and program-related information to
transact with citizens.
– It extends beyond the provision of online services and covers the use of IT
for strategic planning and reaching the development goals of the
government.
e-Democracy: All sections of society to participate in the governance of the state.
- participation of people.
- It includes online disclosures of policies, online grievance redressal, e-
referendums etc.
 Different Delivery Models
• Departments going on-line
– Citizen visit many departments,
– Assisted access; restrictive timings, single agency-complete service
• Conveniently located Citizen Service Centers
– Assisted counters manned by public/private agencies
– Services from single/ multiple agencies under one roof: payment, licenses,
certificates
– Larger time window but not 24X7
– Complete service from all department difficult-bill payments, receive applications
• Self Service through a Portal: one stop shop
– 24X7, multiple agencies, partial service (submit applications)
– Back end computerization and Integration needed for data sharing
– High internet penetration; willingness and ability of citizen to use
– Security and mutual trust (builds with successful outcome)
– Usage builds up gradually, Adoption rate has to be driven.
Evolution of e-Governance in India

NeGD-02
2015
 E-Governance in India
Portal State Year Purpose of the Portal
SUWIDHA Punjab 2002 self‐sustain public services
Nai Disha / e‐ Haryana 2006 enhanced the quality of public services
DISHA
e‐Sewa Andhra 1999 payment of bills, issue of birth and death certificates, permits
and licenses, ticket reservations, receipt of passport
applications
Lok Mitra / Jan Rajasthan 2002 payment of bills; online ticketing, issue of birth and death
Mitra/ E-mitra certificates; payment of fees etc.

Lok Mitra Himachal 2000 redressal of complaints,  better awareness,

Setu Maharastra 2001 certificates and permits,

Rasi Tamilnadu 2002 Public Distribution System (PDS) allocation, market prices,
land records, agricultural best practices etc

Bhoomi Karnataka 2002 records of land ownership of farmers, Kiosk.

Friends Kerala 2003 Network for Disbursement of Services

Mahasakti Gujrat 2001 Single window  solution (ration card, pension etc.)
Policies for e-Gov: Overview
 Participant Groups in e-Government
B2B

Business

G2B / B2G B2C / C2B

G2G Government Citizen C2C

G2C / C2G
National e Governance Plan

Government of India
 National e-Governance Plan (NeGP)

Vision:
“Make all government services accessible to
common man in his locality, through common
service delivery outlets and ensure efficiency,
transparency and reliability of the services to realize
the basic needs of a common man”
Reaching the Common Man
 NeGP features

 Rapid deployment and scale-up of select 44 “Mission Mode

Projects" (MMPs)
 Creation of a national IT backbone for fast, reliable and
efficient connectivity, data storage and access (State Data
Centres & State Wide Area Networks)
 Integrated Citizen Service Centers (CSCs) for delivery of
multiple services
 Creation of web portals for 24x7 access to government
information and services (India Portal)
 Mission Mode Projects & Components
 A mission mode project (MMP) is an individual project within
the National e-Governance Plan (NeGP 2.0) that focuses on one
aspect of electronic governance, such as banking, land records
or commercial taxes etc.
 Within NeGP 2.0, "mission mode" implies that projects have
clearly defined objectives, scopes, and implementation
timelines and milestones, as well as measurable outcomes and
service levels.
 NeGP 2.0 comprises 44 Mission Mode Projects (MMPs),
which are further classified as state, central or integrated
projects. Each state government can also define five MMPs
specific to its individual needs.
 e-Kranti: National e-Governance Plan
2.0
• It is an essential pillar of the Digital India initiative.
• It was approved in 2015 with the vision
of “Transforming e-Governance for Transforming
Governance”.
• There are 44 Mission Mode Projects under e-Kranti,
which are at various stages of implementation.
 e-Kranti: National e-Governance Plan
2.0
• Thrust Areas of e-Kranti
• e-Education: All schools will be connected to broadband. Free WiFi will
be provided in all secondary and higher secondary schools (coverage
would be around 250,000 schools).

– PMGDISHA: Pradhan Mantri Gramin Digital Saksharta

Abhiyaan aims to make six crore people in rural India digitally
literate.
– SWAYAM: It includes Massive Online Open Courses (MOOCs) for
leveraging e-Education. It provides for a platform that facilitates
hosting of all the courses, taught in classrooms from Class 9 till post-
graduation to be accessed by anyone, anywhere at any time.
 e-Kranti: National e-Governance Plan 2.0
• e-Healthcare: e-Healthcare would cover online medical consultation, online medical records,
online medicine supply, pan-India exchange for patient information, etc.
• Farmers: This would facilitate farmers to get real-time price information, online ordering of
inputs and online cash, loan, and relief payment with mobile banking.
• Security: Mobile-based emergency services and disaster-related services would be provided to
citizens on a real-time basis so as to take precautionary measures well in time and minimize loss
of lives and properties.
• Financial Inclusion: Financial inclusion shall be strengthened using mobile banking, Micro-
ATM program, and CSCs/ Post Offices.
• Justice: Interoperable Criminal Justice System shall be strengthened by leveraging several
related applications, i.e. e-Courts, e-Police, e-Jails, and e-Prosecution.
• Planning: National GIS Mission Mode Project would be implemented to facilitate GIS-based
decision making for project planning, conceptualization, design, and development.
• Cyber Security: National Cyber Security Co-ordination Centre has been set up to ensure a
safe and secure cyber-space within the country.
 Mission Mode Projects
Central MMPs-15 State MMPs- 17 Integrated MMPs- 12
•Banking •Agriculture 2.0 •CSC
•Central Excise & Customs •Commercial Taxes •e-Biz
•Income Tax (IT) •e−District •e-Courts
•Insurance •Employment Exchange •e-Procurement
•MCA21 •Land Records (NLRMP) •EDI For eTrade
•Passport •Municipalities •National e-governance
•Immigration, Visa and •e-Panchayat Service Delivery Gateway
Foreigners Registration & •Police (CCTNS) •India Portal
Tracking •Transport •Financial Inclusion
•Pension •Treasuries Computerization •Roads and Highways
•e-Office •PDS Information System
•Posts •Education •Social benefit
•UID •Health •National GIS
•Central Armed Para Military •e-Vidhaan •Urban Governance
Forces •Agriculture 2.0
•e-Sansad •Rural Development MMPs identified on the
•e-Bhasha •Women and Child basis of high citizen /
•NMEICT - National Mission development business interface –
on Education through ICT projects cover range
 MMPs: Central Government
Category
S. Projects Line Ministry/Department Responsible
No
1 Income Tax M/o Finance, Central Board of Direct Taxes
2. Passport, Visa and Immigration M/o External Affairs, M/o Home Affairs
3. MCA 21 M/o Company Affairs
4. Insurance D/o Banking
5. National Citizen Database M/o Home Affairs/Registrar General of India

6. Central Excise D/o Revenue/Central Board of Custom & Excise

7. Pensions D/o Pensions and Pensioners Welfare & D/o

Expenditure
8. Banking D/o Banking
9. E-Office D/o Administrative Reforms & Public
Grievances
 MMPs: State Government Category
S.No Projects Line Ministry/Department Responsible
1. Land Records M/o Rural Development

2. Road Transport M/o Road Transport & Highways

3. Property Registration D/o Land Resources/D/o Information

Technology
4. Agriculture D/o Agriculture

5. Treasuries M/o Finance

6. Municipalites M/o Urban Devt & Poverty Alleviation

7. Gram Panchayat M/o Panchayati Raj

8. Commercial Taxes M/o Finance
9. Police (UTs initially) M/o Home Affairs
10. Employment Exchange M/o Labour & Employment
11. E-District M/o Information Technology
 MMPs: Integrated Services Delivery

S.No. Projects Line Ministry/Department Responsible

1. EDI (e-Commerce ) M/o Commerce & Industry/ D/o

Commerce

2. E-Biz Department of Industrial Policy &

Promotion/DIT

3. Common Services Centres DIT

4. India Portal DIT/ DARPG

5. EG Gateway DIT

6. E-Courts D/o Justice, M/o Home Affairs

7. E-Procurement M/o Commerce & Industry / DGS&D

National Service Delivery Gateway

• Services

– Core and common services viz Messaging, Inter

Gateway Messaging, Authentication & Payment
Gateway Interface, National Services Directory
etc.
Multi-Purpose Identity Card
 Common Service Centre Scheme
(CSCs)
• Objective to enable
`Anytime–Anywhere Service
delivery’ at the doorstep of
rural citizen

• Envisages a three pillar model:

• State Data Centres Back-end
• State Wide Area Networks Delivery Channel
• Common Services Centres Front-end
 CSCs
• 100,000 CSCs in Rural India for
600,000 villages;

• One CSC to service a cluster of 6

villages – all villages networked;

• CSCs enabled with IT Infrastructure

& Broadband;

• Public Private Partnership (PPP)

Model - Focus on Rural
Entrepreneurship and Market
Mechanisms.
 Integrated Services Model

Social Inclusion
Community
Networking

Economic Inclusion
Employment, Information
and Knowledge Services

Commercial Services Market Linkages, Supply Chain,

Distribution & Logistics

Social Services Education, Healthcare,

Agricultural Extension, etc

Public Services E-Government Services

 Government to Consumer (G2C)
Services
- Land Records
- Birth/Death
Certificates
- Grievances
- Form downloads and
submission
- Bill payment – water,
electricity, telecom,
etc.
- Licenses, permits,
subsidies
- Property tax and
Registration
- Bus pass, Railway
tickets, Passport etc.
Business to Consumer (B2C) Services

• IT services (Printing, scanning,

DTP, web surfing, etc.)
• Agri-business services (consulting,
testing, procurement, etc.)
• Banking and financial services
(loans, deposits, SHGs, etc.)
• Telecom Services (PCO, new
connections, mobile phone sales)
• Commercial services (Matrimonial,
astrology, Bio-data, etc.)
• Retail sales & referrals (FMCG,
Consumer goods, Vehicle, etc.)
• Education Services (IT training,
English speaking, etc.)
• e-Commerce (Online shopping,
trading etc).
CSC Partners
• Central Government – 27 MMPs
• 28 State Governments
• 2,40,000 Village Panchayats
• 50 Service Centre Agencies (SCAs)
• Over 500 Service Providers
• 400 Community Service Organisations (CSOs)
• Technology Providers
• Social Research Agencies
• Knowledge Partners
• Agriculture Universities
• Banks
 Benefits to Citizen
 Integrated and enhanced access to government
services-Anytime Anywhere
 Clearly defined service levels
 Increased Efficiency
 Enhanced Transparency
 Improved Reliability
 Affordable Cost
 Bridging the digital divide
 Disintermediation
 Challenges

 Low rate of literacy

 Fluency in English
 Computer literacy
 Access to internet
 Infra-structural support (e.g. electricity, internet
services etc.)
 Prioritization i.e. e-governance vs. basic housing,
healthcare and education
 Success and Failure Rate
Most Failures are
• 35 % of eGov projects are total failures rooted in
– Initiatives not implemented improper
Project Development
– Initiatives abandoned immediately
&
Project Management
• 50% of eGov projects are partial failures
– Main stated goals not achieved
– Initial success but failure after an year
– Success for one group but failure for others

• 15% of eGov projects are successes

– All stakeholders benefited
– No adverse results
 Technology is never an Issue
Luck

PRE
 40% Change
Management - People Change
Management
 35% Processes re -
engineering Technology

 20% Technology
 5% Luck
 Value of Zero !!

1
Leadership &
vision

Resources

Management HRD Infrastructure

0 0 ,0 0 ,0 0 0
Technology BPR Partnership
E-Gov needs a holistic approach

Program
Management
Process
Reform Change
Management Management
Knowledge
Management

Resource Technology
Management Management

Procurement
Management
9 Pillars of Digital India
The Four Major Pillars of e Gov

e-Government

Technology

Resources
Process
People
6C Model of eGov Implementation

Connectivity

Capital
Capacity

6C Model

Citizen
Interface
Content

Cyberlaw
 Motivation from misery

09/08/22 47
 Benefits of digitization
• Indexing the document images by using the data extracts
• Manage, retrieve and access the document images more
efficiently through keyword based search
• Use the data extract as automated data inputs in IT applications
avoiding manual data entry
• Store the data extract for analysis and informed decision making
• Repurpose, reproduce and share the data in different formats for
ex. Printed forms, PDF files etc.
• Safeguard against physical disasters by replicating the data
across different formats and locations
• Secure the document and data access by using restricted access
and encryption techniques
• Digitally archive the documents saving space and costs
 Pillar 4. e-Governance: Reforming Government through
Technology
 Government Business Process Re-engineering using IT to improve
transactions
• Form Simplification, reduction
• Online applications and tracking, Interface between departments
• Use of online repositories e.g. school certificates, voter ID cards, etc.
• Integration of services and platforms – UIDAI, Payment Gateway, Mobile
Platform, EDI
 Electronic Databases – all databases and information to be electronic, not
manual

 Workflow automation inside government

 Public Grievance Redressal - using IT to automate, respond, analyse

data to identify and resolve persistent problems – largely process
improvements

 To be implemented across government - critical for transformation.

 Pillar 5. eKranti - Electronic Delivery of Services
 Technology for Education – e-Education Technology for Farmers
• All Schools connected with broadband • Real time price information
• Free wifi in all schools (250,000) • Online ordering of inputs
• • Online cash, loan, relief payment with mobile
Digital Literacy program
banking
• MOOCs – develop pilot Massive Online Open
Courses  Technology for Security
• Mobile Emergency Services
 Technology for Health – e-Healthcare
• Online medical consultation  Technology for Financial Inclusion
• Online medical records • Mobile Banking
• Online medicine supply • Micro-ATM program
• CSCs/ Post Offices
• Pan-India exchange for patient information
• Pilots – 2015; Full coverage in 3 years  Technology for Justice
• e-Courts, e-Police, e-Jails, e-Prosecution
 Technology for Planning
• GIS based decision making  Technology for Security
• National GIS Mission Mode Project  National Cyber Security Co-ordination Center

Ongoing Programme (NeGP) – will be revamped to cover these elements

 Govt. of India Initiatives
• Cyber security group in NIC.
• STQC, under DIT, provides assurance services for Software
Quality testing, Information Security and IT Service
Management by conducting testing, training, audit and
certifications.
• Center for Development of Advanced Computing (CDAC)
• CERT-In functioning under DIT is India’s response to cyber
threats
• National Institute of Smart Governance (NISG)
• Controller of Certifying Authorities (CCA)
• Data Security Council of India (DSCI)
• NSDL Database Management Ltd (NDML)

51
 PayGov - NSDL Database Management Ltd (NDML)
 Net banking (approx. 65+ banks)
 IMPS (Immediate Payment Services), 24x7, owned by National
Payment Corporation of India
 Cash Cards/ Wallets
 NEFT (National Electronic Funds Transfer, developed by RBI
and it is based on deferred NET settlement i.e. settles transactions
in batches)
 RTGS (Real Time Gross Settlement).
 National Financial Switch (NFS) is the largest network of shared
automated teller machines (ATMs) in India
 The Institute for Development & Research in Banking
Technology (IDRBT) is an institution exclusively focused on
banking technology established by RBI in 1996
 Various Initiatives Under Digital
India Initiatives
• MyGov: It aims to establish a link between Government and Citizens towards
meeting the goal of good governance.
– It encourages citizens as well as people abroad to participate in various
activities i.e. 'Do', 'Discuss', 'Poll', 'Talk', ‘Blog’, etc.
• DigiLocker: It serves as a platform to enable citizens to securely store and share
their documents with service providers who can directly access them
electronically.
• e-Hospital-Online Registration Framework (ORF): It is an initiative to
facilitate the patients to take online OPD appointments with government hospitals.
This framework also covers patient care, laboratory services and medical record
management.
• National Scholarships Portal (NSP): It provides a centralized platform for
application and disbursement of scholarship to students under any scholarship
scheme.
 Various Initiatives Under Digital India
Initiatives
• DARPAN: It is an online tool that can be used to monitor and analyze the
implementation of critical and high priority projects of the State.
- It facilitates presentation of real time data on Key Performance
Indicators (KPIs) of selected schemes/projects to the senior
functionaries of the State Government as well as district administration.
• PRAGATI (Pro-Active Governance And Timely Implementation): It has
been aimed at starting a culture of Pro-Active Governance and Timely
Implementation.

– It is also a robust system for bringing e-transparency and e-accountability

with real-time presence and exchange among the key stakeholders.
– It was launched in 2015.
 Various Initiatives Under Digital India
Initiatives
• Common Services Centres 2.0 (CSC 2.0): It is being implemented
to develop and provide support to the use of information technology
in rural areas of the country.
• Mobile Seva: It provides government services to the people through
mobile phones and tablets.
• Jeevan Pramaan: It is an Aadhaar based Biometric Authentication
System for Pensioners. Digital Life Certificate
• National Centre of Geo-informatics (NCoG): Under this project,
Geographic Information System (GIS) platform for sharing,
collaboration, location based analytics and decision support system
for Departments has been developed.
 Benefits/ Outcomes of E-Governance
 Enhanced Transparency and Accountability.
 Expanded reach of Governance.
 Improved Public Administration.
 Enables Environment for Promoting
Economic development.
 Improved service delivery in the form of
better access to information and quality
services to citizens.
Benefits/ Outcomes of E-Governance
 ISTM- Case study
Issuing of Course Circular through Post / on
Website for inviting nominations (D*-90)

Receipt of Nominations through Post

Scrutiny and
Selection of
nominations No
Yes according to the
Preparation of final list
eligibility
criteria
and getting approval.

Sending acceptance Filing for record

letter to the selected purposes
nominees by post
(D*-30)

D* – Course starting day

 Training Management Information System
(TMIS)

Issuing of Course Circular through email / on

Website for inviting nominations (D*-90)

Receipt of Nominations through online form

Scrutiny and
Selection of
nominations
Yes No
according to the
eligibility
Preparation of final list
criteria Message will be
and getting approval.
sent to the non
Confirmation letter to selected nominees
selected nominees sent by through email /
email / SMS. Also display SMS
on website (D*-35)
Submitting in the file for record
D* – Course starting day purposes
 Advantage E-governance
 Increased accountability
 Increased transparency
 Increased visibility of information
 Reduction in corruption
 Higher penetration of information due to
automation
 Paperless office
 Management of Knowledge
 Community participation
 Shortening and simplifying business processes
 Streamlining administration.
 Bringing efficiency and boosting productivity.
 MOOCs: Massive Open Online Courses
• This initiative makes available all types of educational
courses and material for unlimited participation, often with
free and open access for everyone connected to the Internet
anywhere in the world.
• An example of a non-profit MOOC platform is edX
(www.edx.org). It hosts online university-level courses in a
wide range of disciplines, including some at no charge, to a
worldwide student body.
• The MIT & Harvard University created edX. More than
70 schools, non-profit organizations, and corporations offer
or plan to offer courses on the edX website.
 Conclusions
• The data repository system has been made
operational internally.
• Department/ Center/ Sections can add contents
• Content searching have become smooth
• Process takes almost no time.
• Further filtering of text can be done
• Internal queries have reduced
• There has been a decline in internal RTI
applications
Thank You