BRS-955 : Human Text Initiator

With HTI Implementation, Livevox platform enables clickers to send multiple text
messages to customers like HCI
 BRS-955 : Human Text Initiator

Description:


DSI

DSI supports Infrastructure for loading and managing HTI campaings and records

Introduced new HTI service and campaign types to the platform

Provides following APIs

API : GET GET /hti/list/{serviceId}/{size}

Returns list of dialable HTI records for a given size (consumed by ACD)

API : GET /hti/details/{serviceId}

Returns HTI Service queue statistics


Queuer

Queuer supports launching of HTI records

HTI is supported in HCI Queuer and API Enabled queuer only

Provides API to launch HTI transactions (consumed by ACD)

API : POST /messaging/launch/{transactionId} ...
 BRS-2254 : Real-time VM Notificaton (Recording)

Voicemail Notification

Start voicemail recording

Post voicemail recording

P
Voicemail
Recording
End voicemail recording server
VM Notification
Notify ACD for new VM

Update VM Save voicemail

Metadata recording

DB Storage
 BRS-2254 : Real-time VM Notificaton (Recording)

 After processing voicemail recording, recording app notifies voicemail server with
voicemail details. Voicemail uses the received notification to further notify ACD for
new VM indicator.
 Recording also optimizes for faster processing of voicemail so Agent UI can recieve
notification near real-time for better voicemail feature experience
 Notification API example:

POST http://voicemail.tst2.livevox.net/voicemail/added

{
"mailboxId": "9900000876",
"read": 0,
“phone”:”6503517524”,
"clientId": 34117,
"objectId": "6cb83fb3-0001-b07b-febd-0177059ae022",
"recordingStartTime": 1610706772002,
"duration": 40,
"fileSize": 66384,
"sessionId": "U141T60016F38@10.201.21.118",
"txnId": 55849083204
}