Course Outcome 3

Lesson 5. The Listening

(Part 1)

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What is Listening?
It is the decoding or deciphering of
sounds to form a meaning. It is the
ability to receive and interpret messages
accurately.

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Barriers to Effective Listening:
Physical Barriers

It can be anything that blocks the

ability to hear what is being said
(noise, obstructions, and distance).

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Barriers to Effective Listening:
Language Barriers

It exist when there is a language

difference between the two individuals
talking or when one person has a poor
understanding of the spoken language.
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Barriers to Effective Listening:
Cultural Barriers

These are caused by differences in

ethnicity, religion, traditions, social
status, different laws, customs, or social
norms.
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Barriers to Effective Listening:
Emotional Barriers

It include positive and negative

emotions, such as being excited, angry,
upset, or distracted. 

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Barriers to Effective Listening:
Time Pressure

It is based on the idea that people feel

they do not have enough time to listen.

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GAME TIME!

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Barriers to Effective Listening:
Psychological Barriers

These are based on our thoughts rather

than feelings (thinking of ways to reply
or judging the speaker).

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Barriers to Effective Listening:
The pace of Speech

It is when someone speaks too quickly,

it can be difficult to keep up and
understand everything they are saying.

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 Tongue Twister
Betty bought some butter,
but the butter was bitter,
so Betty bought some better butter
to make the bitter butter better.

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Barriers to Effective Listening:
The tone of voice

It is when someone is speaking in a

monotone voice, it’s difficult to focus on
their message.

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LISTEN:

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Barriers to Effective Listening:
Interruptions

It can come from either side of the

conversation.
• Physical interruptions
• Verbal interruptions

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Barriers to Effective Listening:
Bias/Prejudice/Assumptions

It is based only on their appearance,

gender, race, religion, and other factors.

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Barriers to Effective Listening:
Information Overload

It happens when there is too much

information coming at someone.

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