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  • Muhammad Abdul Basit (BB-35007) Campus N

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    This document discusses effective communication. It defines communication as the transfer of information from a sender to a receiver where the information is understood. It outlines the communication process and different types of communication flows and networks. It distinguishes between hearing and listening, describing listening as the active participation in communication. It discusses the five stages of the listening process and characteristics of effective feedback. It also outlines seven common barriers to communication and the impacts of lack of internal organizational communication. Finally, it discusses the importance of asking questions for different purposes like gaining information, stimulating conversation, checking agreement, and building rapport and trust.

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    Communication

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    This document discusses effective communication. It defines communication as the transfer of information from a sender to a receiver where the information is understood. It outlines the communication process and different types of communication flows and networks. It distinguishes between hearing and listening, describing listening as the active participation in communication. It discusses the five stages of the listening process and characteristics of effective feedback. It also outlines seven common barriers to communication and the impacts of lack of internal organizational communication. Finally, it discusses the importance of asking questions for different purposes like gaining information, stimulating conversation, checking agreement, and building rapport and trust.

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    6 views18 pages

    Muhammad Abdul Basit (BB-35007) Campus N

    Uploaded by

    Basit ALi
    This document discusses effective communication. It defines communication as the transfer of information from a sender to a receiver where the information is understood. It outlines the communication process and different types of communication flows and networks. It distinguishes between hearing and listening, describing listening as the active participation in communication. It discusses the five stages of the listening process and characteristics of effective feedback. It also outlines seven common barriers to communication and the impacts of lack of internal organizational communication. Finally, it discusses the importance of asking questions for different purposes like gaining information, stimulating conversation, checking agreement, and building rapport and trust.

    Copyright:

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    Download as PPT, PDF, TXT or read online from Scribd
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    of 18

    Effective Communication

    Presented By

    Muhammad Abdul Basit (BB-35007) Campus N

    Communication
    The transfer of information from a sender to a receiver, with the information being understood by the receiver.

    The Process of Communication

    Communication Flow
    Direction: y Downward y Upward y Horizontal y Crosswise Networks: y Formal vs. Informal

    Communication Networks

    Chain

    Wheel

    All Channels

    Hearing Vs Listening
    y Hearing:

    Hearing is the physiological element of listening. It occurs when sound waves stroked our ears at certain frequency and loudness.
    y Listening:

    Listening is the active participation in the communication transaction. The listening process involves five stages:

    Hearing Vs Listening
    HEARING LISTENING

    Stages of the Listening Process


    y Hearing y Focusing on the message y Interpreting y Responding y Remembering

    Effective feedback
    y Frequent y Accurate y Specific y Timely

    FAST

    Feedback

    Seven Barriers to Communication


    1. Physical barriers 2. Perceptual barriers 3. Emotional barriers 4. Cultural barriers 5. Language barriers 6. Gender barriers 7. Interpersonal barriers

    Lack of Internal Organizational Communication


    Short-term impact Spread of misinformation. Misinformed employees can make wrong decisions. Erosion of employee trust and confidence. Conflicts between employees and management. Internal brand image suffers. Long-term impact Lack of coherent and shared vision. Low employee morale results in lower productivity Dissatisfaction among employees leads to higher attrition. Impact on companys image. External brand value suffers.

    The Art of Asking Questions


    We ask questions a lot since our childhood. But the point is being able to ask right question at the right time for communication. Why Do We Ask Questions? 1. To gain information: Information transfer depends on questions. Who, what, where, when, why, how, how much are are questioning words for gathering information.

    Why do we ask questions?


    2. To stimulate conversation: For Socializing. How are you? Have you heard? Did you see? Can you believe? 3. To gain the others views:When you need to know what someone else is thinking, ask.

    What do you think about...? Can you tell me how you feel about...?

    Why do we ask questions?


    4. To check agreement: What does other person think about. Do you think we are on the right track? Can you support this decision? Do you have any objections? How does this sound to you?

    Why do we ask questions?


    5.To build rapport and trust: Rapport and trust are built by showing support for the other persons goals and objectives. How can I help you? What would you like to accomplish? Tell me about your goals/dreams/objectives?

    Thank You

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