May 2022

Digital Government Readiness Assessment

(DGRA) toolkit with COVID-19 pillar
DGRA OVERVIEW

| Help governments or agency departments assess their readiness towards digital

government and generate shared understanding and consensus among key
VISION stakeholders about government priorities and constraints of their transformation
journey

| Derived from research into international best practice in digital government

| Utilize rating on a qualitative scale for diagnostic purposes and highlight
and prioritize the most important areas for actions
| It is not a tool for scoring or ranking countries. However, it offers prospects APPROACH
of comparison.
| Offers a holistic approach to identify opportunities and constraints for
adopting good practices.

| Intended for developing countries and helps in facilitating strategic policy

TARGET dialogues and develop country or agency specific digital government strategies
COUNTRIES and programs that can be financed by World Bank

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 DGRA OVERVIEW
85
9 1-4 137 QUESTIONS
PILLARS SCORING QUESTIONS
52
SUB-
QUESTIONS
 Leadership & Funding / Resource Allocation  Technology Infrastructure
 Interoperability, Coordination & Governance  Data Infrastructure, Strategies & Governance
 User-Driven Designs  Emergency Response, Resilience & Cybersecurity
 Capabilities, Culture & Skills, Change Management  Legislation & Regulation (Including Privacy)
 Digital Ecosystem

ASSESSMENT TOOLS OUTCOMES

EXCEL & WEB FINAL REPORT
EXCEL SPREADSHEET WEB TOOL DASHBOARD
A Final Report and an Action Plan are
developed based on the assessment results.

Both deliverables are manually assembled

regarding each country’s results.

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DGRA - STRENGTHS
Concise
Provides clear instructions for filling
up the assessment, with additional
context provided in the column “
Guidance for the questions”
Non-Rigid
Provides flexibility to assess countries
with different organization structures;
also, the questionnaire is not sector
specific and applies to countries with
diverse level of maturity
Comprehensive
Covers a wide range of areas critical
for digital adoption including Skills &
capabilities, legislation, cybersecurity,
digital ecosystem and other key areas
Immediate output
Does not require any post processing
while using the existing excel and
online version, and the maturity across
all the 9 pillars are available immediately
as soon as the maturity scores are filled
Simple
Provides standard approach for filling
up the responses across all pillars and
each question requires few inputs
(multichoice dropdown, followed by
scoring for questions for questions
answered with “Yes”, and supporting
evidence)
Whole of a Govt.
Approach
Evaluates the adoption of digital
technologies based on a whole-of-
government approach and assesses
transformation of core functions and
collaborations within and across
different levels of government
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STRUCTURE OF UPGRADED DGRA PILLARS
UPGRADED DGRA PILLAR (MAY 2022) ADDITIONAL AREAS
• Under the special call for
INCORPORATED
COVID-19 response
support, the existing DGRA 1. Leadership & Funding / Resource Allocation Funding / Budget
toolkit– first developed in New Pillar
2018 - has been selected to 2. Interoperability, Coordination & Governance Interoperability, Coordination, and One
cope with the governments’ Stop

new digital adaption and 3. Citizen Driven Design

landscape, in light of the Emergency Response & Resilience
need to pivot to digital due to
4. Capabilities, Culture & Skills, Change Mgmt.
the ongoing pandemic.
• Enabled comparison with other
5. Technology Infra countries at a granular level
• Established some continuity with
6. Data Infra, Strategies & Governance respect to previous version of
DGRA with 9 pillars
7. Legislation & Regulation (Including Privacy)

New Pillar
8. Emergency Response, Resilience & Cybersecurity

9. Digital Ecosystem

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ASSESSING NCIP WITH DGRA WILL ACHIEVE THREE OBJECTIVES

Support the
Support the evaluation Identify and define
implementation of the
of the current digital future projects and
digital government
government project activities
strategy

• Reinforce achievements and assets

• Evaluate the current
to accelerate execution
achievements • Design complementary
• Identify bottlenecks and mitigate
• Identify areas for improvement projects to reinforce
them
• Determine the impact dimensions achievements
• Review the priority areas of the
• View uncovered dimensions
project

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NEXT STEPS AND DELIVERABLES

May / 2022 May - June / 2022 Aug-Sept / 2022

Finalization of the research,

Review Interview
Interviewwith
withkey
keystakeholders
stakeholders Finalization ofofthe
dissemination theresearch,
results
Reviewexisting
existingdocuments
documents (mission
(missionororvirtual)
virtual) dissemination of the results
and deliverables

DELIVERABLES

• Workshop on the findings and results

• Summary of results and main points (PowerPoint)
• Online questionnaire
• Result Dashboard (currently under development)