Registration Management Committee (RMC)

Auditor Training and Workshop

Minneapolis, MN
July 30-31, 2009

WELCOME!
Americas Aerospace Quality Group
AAQG
Registration Management Committee
RMC
Auditor Training and Workshop Session
Minneapolis, MN
July 30-31, 2009
Value Added Aerospace Auditing
 Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009

Who is R. Darrell Taylor?

• Raytheon Corporate AS9100 QMS Auditor

• 27 years experience in the quality field (inspector,

engineer, teacher, director)

• RABQSA certified Lead QMS auditor, AIEA

• ASQ – CQA, CMQ/OE, CQPA

• 6  Master Black Belt, certified Black Belt,

Raytheon 6  Specialist
 Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009

Root Cause & Corrective Action

Analysis Training – Why Needed?
At a recent IAAR (Independent Association of Accredited
Registrars) meeting the question was asked, why are OEMs, ABs
and ICOP all focused on correction, root cause analysis and
corrective action?

Simply stated, CBs and suppliers are not delivering to the

Aviation, Space and Defense (aerospace) industries expectations!

It is essential all CBs and auditors support industry in its quest to

improve these activities within the CB community, its auditor base
and throughout the supply chain. We can make a difference!

Reg Blake – Primary IAAR Rep to AAQG RMC and Americas CB Rep to IAQG OPMT
 Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009

Root Cause & Corrective Action

Analysis

The scope of this workshop is to explore how

we, as auditors, can analyze auditee corrective
action and root cause for accuracy, relevancy,
and completeness for the purpose of
improving the auditee’s system and have a
positive impact on the aerospace industry.
 Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009

“It is not necessary to change.

Survival is not mandatory.”

Quote from : Dr. William Edwards Deming

 Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009

What is the Auditors Role?

• Identify Requirements

• Verify Conformance to the

Requirements

• Verify the effectiveness of the

process
 Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009

Topics
• Process

• Corrective Action Initiation

• Root Cause Analysis

• Corrective Action

• Verification & Validation

 Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009

Questions to Explore
What constitutes real root cause analysis?

How is root cause analysis documented?

Who should be involved?

How do we determine if corrective action is

effective?

Who should do this?

 Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009

AS9100 -8.5.2 Corrective Action

• The organization shall take action to eliminate the causes of nonconformities
in order to prevent recurrence. Corrective actions shall be appropriate to the
effects of the nonconformities encountered. A documented procedure shall be
established to define requirements for
– a) reviewing nonconformities (including customer complaints),
– b) determining the causes of nonconformities,
– c) evaluating the need for action to ensure that nonconformities do not
recur,
– d) determining and implementing action needed,
– e) records of the results of action taken (see 4.2.4),
– f) reviewing the effectiveness of the corrective action taken,
– g) flowing down corrective action requirements to a supplier when it is
determined that the supplier is responsible for the nonconformity,
– h) specific actions where timely and/or effective corrective actions are not
achieved, and
– i) determining if additional nonconforming product exists based on the
causes of the nonconformities and
– taking further action when required.
 Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009

Process
Approve
Containment Corrective
Action

Implement
Identify a Corrective
Root Cause
Nonconformity Action

Initiate Corrective
Action
Conduct
Corrective Action
Verification &
Validation

What We Control
What the Auditee Controls