Master in Government Management

BAM 146: Administrative

Communication

Group 21

SEVEN Cs
OF
COMMUNICATION Reporter:

Mary Ann G. Monsanto

DHSUD 10
 C OMPLETE

Often one of the most important of the 7 Cs

of communication.

Give the recipient all of the information they

need to follow your line of reasoning and to
reach the same conclusions you have. 

You should make things as easy as possible

for the recipient
 BAD EXAMPLE GOOD EXAMPLE

Hi Guys,
Hi Guys,
Just a reminder that we have a
Please make sure to meeting scheduled at 10:00
carry all the items am tomorrow to discuss the
tomorrow for the General Assembly event.
meeting. Please make sure you get all
the event props that need to
Regards, be presented to the board.
Marie
Regards
Marie
 C OURTEOUS
Increase the effectiveness of your
communications by being polite and
showing your audience that you respect
them

Messages should be friendly, professional,

considerate, respectful, open and honest.

Always use some empathy and consider

your messages from the point of view of
the audience
 BAD EXAMPLE
Dear Suzie,
I have noticed that there are
always delays in the orders.
You need to focus on the
orders department as a
priority. Please get all the
orders cleared ASAP!
Regards,
Marie
GOOD EXAMPLE
Dear Suzie,
Thank you for your work at the book
fair. I have noticed that there are
orders pending which need to be
cleared on priority. I would appreciate
it if you could focus on getting these
cleared so that we can avoid any delays
to the customer.
Thanks a lot, and please let me know if
you have any questions regarding the
same.
Regards,
Marie
 ONLINE SOURCES

• https://worldofwork.io/2019/07/the-7-cs-of-communication/

• https://www.cambridgeenglish.org/blog/the-seven-cs-of-effective-commu
nication/

• https://edexec.co.uk/the-seven-cs-of-communication/
Presenters: MAMASAO, Settie Rohanifa
MIRANDA, Ronnie B.
MONSANTO, Mary Ann G.