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Mending The Fence Before The Family Fell Apart: Succession In The Shampoo Family
Vivek Jain
PGP co’23
Timeline
Herbal Hair was set up by Rajesh joined family business & Tejas returned to India and Rajesh formed a separate company “Herbal
Doctor to manufacture start looking Marketing & started handling HR Marketing Ltd” with all eight members of the
herbal shampoo (Jeeva). Finance. And soon after married department of the company. family and Doctor as Chairman.
to Sandhya
1978 2000 2012 2014
Doctor had mild stroke, Sandhya joined the Doctor shouted at Rajesh Rajesh appointed Pandey, a
Rajesh was in final year & company as R&D manager and challenged him to consultant, to resolve the
Tejas joined junior college and start reporting to Vipul. prove his worth and as a growing resolve between him
in Singapore. Vipul start result ” they discontinued & Vipul.
handling the business. board meetings
Profile of Family Members
Extrovert, good at networking & Established Herbal Hair to Introvert, disliked noisy festivals &
find it easy to interact with people. manufacture herbal shampoo (Jeeva). don’t have many friends.
Prefer the autocratic style of Chairperson of Herbal hair & Herbal Prefer professionalization.
leadership. marketing.
love Hindustani classical music, read
Handle operation, Purchase Don’t trust his son’s ability to handle serious fiction and books on philosophy.
department, general business & make positive change Enjoy time with children.
administration, and R&D.
Enjoy spending time with Vipul & Handle Marketing & finance in the
Usually gossips on musicians and support his way of doing business company.
artists with Doctor
Profile of Family Members
Tejas Sheth
Sandhya Shah
Did engineering degree from Singapore
Bachelor of Science in Home
& MBA from the UK
Science.
Worked in London in the finance
Daughter of a well-known surgeon
department of FMGC company.
Wife of Rajesh Sheth
Took care of the HR department after
joining the company
Independent lady
Tejas & his wife Jaya (lawyer) both were
Want to build a bungalow like
not happy with their role in the
Vipin & live independently from
business.
family.
Proved his competency on various
Appointed as R&D manager in
occasions & capable of handling
2011
situations.
Self-justification of behaviour
Vipin Sheth
I am after all an outsider and have no
right to intervene between Doctor &
Rajesh Fight
Tejas Sheth
I am not too happy with the fact that my
talent is not fully utilized. I want to go
back to Uk or start something of my own
Raveendra sheth but the doctor is not ready.
Sandhya Shah
My husband is the future MD of the
group, We both deserve a separate
bungalow for ourselves. Why vipin enjoy
Rajesh Sheth special treatment?
The nature of business is not monopolistic, All 3 families will be selling the same
dividing the business into 3 parts will result products will result in competition and
in insignificant assets to fight with cannibalization among themselves.
competitors. In fact, dividing the business With no differentiation among the
may result in insignificant assets among the product, it will result in a price war and
three families. Hence, any family loses its hence net profit will be reduced
fortune due to continuous wrong decisions. significantly.
Decision will not be right for whole family Low product line to divide
Every member of the family brings Low product line makes it difficult to
something to the table. Dividing the divide the company. And it is also
company will result in losing the important difficult to run & grow the company
pillar of the company and it will be hard to with just one product in your portfolio.
replace someone with the same competency
in that position. It will also hurt Sandhya
which doctor don’t want to do in any case.
The new structure of the Company
Raveendra Sheth
Chairman
Tejas Sheth
Vipul Shah
MD, HR and Finance Rajesh Sheth
Operation, R&D
Marketing & Purchase
Reasoning
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