MAKING TELEPHONE CALL

(IN MEDICAL SITUATION)

 WHAT IS “MAKING
TELEPHONE CALL IN
MEDICAL SITUATION”?
 MEANING OF MAKING TELEPHONE CALL IN
MEDICAL SITUATION

• Making telephone call is an activity between two

people through phone line for a certain purpose.
While making telephone call in medical situation, the
purpose of the dialogue is to conduct an appointment
related to all kind of medical purpose.
• Menelepon adalah kegiatan antara dua orang melalui
saluran telepon untuk tujuan tertentu. Sedangkan
melakukan panggilan telepon dalam situasi medis,
tujuannya adalah untuk melakukan perjanjian yang
berkaitan dengan segala jenis keperluan medis.
 Function of Making Telephone Call in Medical Situation

Telephone call

Asking for Make a Make an Make a

Information confirmation appointment cancellation
 The Pattern of
Making Telephone
Call
THE PATTERN OF MAKING
TELEPHONE CALL
Greeting and
Introduction

Opening
Telephone
call
Purpose of
callling

Closing and
Greeting
 Take a Look at this example of making telephone call dialogue

• Patient: Hello, good evening, I am Vivi, can I talk to doctor Daniel?

• Doctor: Yes, I am Speaking. What can I help?
• Patient: Doctor, I’ve headache since yesterday evening.
• Doctor: Have you taken any medicine so far?
• Patient: Saridon, but the headache hasn’t disappeared.
• Doctor: I can hear that you’ve a running nose. Looks like your headache is a result
of sinus infection, and not the regular one that results from anxiety and fatigue.
• Patient: very well doctor, in your analysis, what is the cause of my illness?
• Doctor: It’s quite clear that the infection in your sinus is the reason for your
headache. I’ll prescribe an antibiotic to clear the infection and a pain reliever to
relieve the pain.
• Patient: Thank you, doctor.
• Doctor: Anytime

MAKING TELEPHONE CALL

 Task 1
Individual Task:
Make a recording between you and your partner
(at home) based on the dialogue between a
doctor and the patient in previous slide. SUBMIT
IT IN FORM OF (.MP3/.AMR) FORMAT IN WA
GROUP.
 Task 2
Individual Task:
Write down an example of dialogue between a
pharmacist and a customer in deciding a correct
medicine for him/her. (MIN. 10 round)

SUBMIT IT IN THIS SLIDE OF PPT

THANK YOU 
The cure for
boredom is
curiosity