in t

l e m t h a
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g l e i s p l a
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G EO R GE B ER NAR D SHAW,
PL AYWRIGH T
 T O N
S I O
E R AT
R I I C
A R U N
B M
O M
C W H AT S TO P S U S F RO M
CO MMU N ICATIN G W ELL ?
 What is your
greatest fear when
communicating?

Source: http://betticoffeypresents.com/scary-communication-fears/
 IN
PHYSICAL

TE
PSYCHOLOGICAL

NO ER
RF
NOISE NOISE

IS EN
E
environmental interference
emotional and mental state that
"mechanical noise" caused by

CE
hamper communication
technological tools

PHYSIOLOGICAL SEMANTIC COMMUNICATION

BREAKDOWN
NOISE NOISE
different ways of using the
bodily changes and conditions
language
 u s
k e s
a p l e
n m e o
ti o r p
i c a e t t e d .
u n b or l
m a n d r w
c o m le , t te
o d o p b e
o p e e a
G ter u c
b e t r o d
p
P EÑ A & AN UD IN , 2016
 EFFEC TIVE
C OMMUNICAT ION
SU MM AR I Z ED WIT H T HE PO W E R O F C
 What makes a
great
communicator?

Source: https://thumbs.gfycat.com/ShimmeringTheseEstuarinecrocodile-small.gif
COMPLETENESS
includes everything the recipient needs to know

CONCISENESS
being straight to the point

CORRECTNESS
less misuse and error in using the language

POWE
CONCRETENESS
well supported and relatable ideas

CLARITY
luse of simple and specific words; "CLEAR" R OF C
CONSIDERATION
message is centered on the recepient

COURTESY
building a positive atmosphere

CULTURAL SENSITIVITY
empowered sensibility in cultural differences

POWE
CREATIVITY
skill to create interesting ideas, word choice, etc

CAPTIVATING
eliciting good responses and attention R OF C
 i n
i n g
t t h i n g
t a n e a r
o r s h
m p n i .
st i t i o i d
o ca t s a
e m n i s n '
h
T mm hat u i
c o w
PE TE R DR UCKER,
FAT HE R OF MO DERN
M AN AGEMENT
 F O N
O TI
E S A
P I C
Y
T U N
M
O M
C IN W H AT WAY S CA N W E
CO MMU N ICATE?
 VE RB A L • gestures (hand and body movements)
C OM MU N ICAT IO N • eye contact

• posture and stance

• pauses and stops
• facial expression
• loudness and softness
• proxemics or use of space around
• rhythm or pacing

• repetition
NO N - V E R B A L
• rephrasing
C OM M UN IC AT IO N
• choice of words or appropriateness

• brevity or precision (avoiding fillers)

• clarity

• vividness (creative descriptions)

• ethics
 ink
n th
a tio
ic is
un e c h are
m m sp e o u
co u r a t y
i ve y o w h
e c t o w in g .
e f
f ut h n y in
or o th a s a
F ab ived ally
c e c tu
p er a

B RYO N R IV ER S , A UTHOR
 a y,
e w e
m
a or t h
e s n
t h m a
e i n e i t y
on b a g e r s
e r y g a r n iv
e v h e e u
t o i s t t h
e ak e o f
s p r h e n t
I ethe sid
w h p r e

AL B ERT E INS TE IN, S CIEN TIS T