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Study Id87036 Digitalization of The Travel Industry
Study Id87036 Digitalization of The Travel Industry
01 Digital marketing in the travel industry Leading holiday travel provider websites in the UK Q2 2022, by share of voice 21
Travel industry digital ad spend growth in the U.S. 2019-2023 06 Travel product online bookings in the U.S. 2022 24
Mobile ad spend in the U.S. 2021, by industry 07 Travel product online bookings in Canada 2022 25
Travel product online bookings in the UK 2022 26
02 Travel websites
05 Social media
Most popular travel and tourism websites worldwide 2022 09
Share of consumers using social media for holiday inspiration worldwide 2021, by age 28
Total visits to travel and tourism website booking.com worldwide 2021-2022 10
Share of visits to the travel website booking.com worldwide 2022, by country 11 Effectiveness of influencers worldwide 2021, by industry 29
Products/topics talked about online in the U.S. 2022 30
Total visits to travel and tourism website tripadvisor.com worldwide 2020-2022 12
Share of visits to the travel website tripadvisor.com worldwide 2022, by country 13 Products/topics talked about online in the UK 2022 31
1
CHAPTER 01
Online Offline
120%
100%
60%
40%
69% 71% 72% 74%
63% 65% 66% 68%
60% 62%
20%
0%
2017 2018 2019 2020 2021 2022 2023 2024 2025 2026
3 Description: With the revenue from global travel and tourism estimated to start recovering in 2021, sales distribution continued to be dominated by online sales. In 2021, 66 percent of worldwide sales in tourism and travel were made online, only 34 percent were
offline sales. The Statista Mobility Market Outlook estimates that this trend will continue increasing the share of online sales to 74 percent by 2026. Read more
Note(s): Worldwide
Source(s): Statista; Statista Mobility Market Outlook
Travel industry share of digital advertising spending in selected countries worldwide in
2021
Travel industry digital advertising share in selected countries 2021
Austria 7.4%
Portugal 6.9%
Russia 6.7%
Italy 5.8%
France 5.7%
India 5.1%
Spain 4.9%
Thailand 4.9%
Mexico 4.8%
Turkey 4.6%
Japan 4.5%
Brazil 4.5%
Australia 4.4%
4 Description: Greece spent the highest share of their overall digital advertising spending on travel advertisement in 2021, followed by Austria and Portugal. Over 11 percent of digital advertising spending in Greece was for the travel industry, compared to just 2.2
percent in Germany. Read more
Note(s): Worldwide, Italy, Japan, Russia, Spain, United States
Source(s): Statista; Statista Digital Market Outlook
Travel industry digital advertising spending in the United States from 2019 to 2023 (in
billion U.S. dollars)
Travel industry digital ad spend in the U.S. 2019-2023
6.09
6
Spending in billion U.S. dollars
5
4.54
4.05
4
3.54
2.99
3
0
2019 2020 2021* 2022* 2023*
5 Description: In 2019, the travel industry in the United States spent 6.09 billion U.s dollars on digital advertising. Due to the outbreak of the coronavirus pandemic, the sector's digital ad spend in 2020 decreased by 51 percent. The spending is not expected to
recover to its 2019 levels by 2023, when it is projected to amount to 4.54 billion dollars. Read more
Note(s): United States; 2019 and 2020; includes advertising that appears on desktop and latop computers as well as mobile phones and tablets, and includes all the various formats of advertising on those platforms; * Forecast. Read more
Source(s): eMarketer
Change in travel industry digital advertising spending in the United States from 2019
to 2023
Travel industry digital ad spend growth in the U.S. 2019-2023
40%
30% 26.8%
18.7%
20%
14.2%
12.1%
10%
Annual growth rate
0%
-10%
-20%
-30%
-40%
-50%
-51%
-60%
2019 2020 2021* 2022* 2023*
6 Description: Digital advertising includes advertisements that appear on computers, mobile phones, tablets, and other digital devices. The travel industry's spending on such digital advertisements in the United States was impacted in 2020 by the coronavirus
(COVID-19) pandemic, as normal travel was not possible during this time. According to the source, the travel industry's spending on digital advertisements dropped by 51 percent in 2020, a significant decrease over the previous year. Read more
Note(s): United States; 2017 to 2019; * Forecast. Read more
Source(s): eMarketer
Mobile advertising spending in the United States in 2021, by industry (in billion U.S.
dollars)
Mobile ad spend in the U.S. 2021, by industry
Retail 30.91
CPG 21.82
Telecom 10.37
Automotive 9.29
Entertainment 8.54
Media 6.14
Travel 2.09
Other 4.03
7 Description: In June 2020, it was estimated that mobile advertising spending in the United States would reach 129.8 billion U.S. dollars that year. The retail sector's expenditures were expected to account for 24 percent of the total sum, amounting to 30.9 billion
dollars. Consumer packaged goods, financial services, computing products and consumer electronics, and telecom close the top five highest spending verticals. Read more
Note(s): United States; June 2021; forecast
Source(s): eMarketer; PubMatic
CHAPTER 02
Travel websites
Most visited travel and tourism websites worldwide as of May 2022 (in million visits)
Most popular travel and tourism websites worldwide 2022
tripadvisor.com 167.1
airbnb.com 99.4
expedia.com 97.9
uber.com 77.3
ryanair.com 58.7
hotels.com 58
southwest.com 55.6
aa.com 55
agoda.com 52.3
jalan.net 50.9
marriott.com 49.4
vrbo.com 46.6
tripadvisor.co.uk 46.3
kayak.com 46.1
9 Description: With roughly 564 million online visits in May 2022, booking.com was the most visited travel and tourism website worldwide in that month. Booking`s web page was followed by tripadvisor.com and airbnb.com, with around 167 million and 99 million
visits, respectively. Read more
Note(s): Worldwide; May 2022
Source(s): SimilarWeb
Estimated total number of visits to the travel and tourism website booking.com
worldwide from December 2021 to May 2022 (in millions)
Total visits to travel and tourism website booking.com worldwide 2021-2022
600
564.1
490.5
500
457.7
Number of website visits in millions
401
400 385.9
349.6
300
200
100
0
Dec 2021 Jan 2022 Feb 2022 Mar 2022 Apr 2022 May 2022
10 Description: In May 2022, the number of visits to the travel and tourism website booking.com increased over the previous month, totaling approximately 564 million. As of May 2022, Booking's web page was the most visited travel and tourism website worldwide.
Read more
Note(s): Worldwide; December 2021 to May 2022
Source(s): SimilarWeb
Share of visits to the travel and tourism website booking.com worldwide as of May
2022, by country
Share of visits to the travel website booking.com worldwide 2022, by country
60% 57.03%
50%
40%
Share of website visits
30%
20%
10.6%
10% 8.42% 8.41% 7.91% 7.63%
0%
United States United Kingdom Germany Italy France Others
11 Description: As of May 2022, most visits to the travel and tourism website booking.com came from the United States. During that month, website visits from the U.S. accounted for roughly 10.6 percent of total visits to Booking's web page. In May 2022,
booking.com was the most visited travel and tourism website worldwide. Read more
Note(s): Worldwide; May 2022
Source(s): SimilarWeb
Estimated total number of visits to the travel and tourism website tripadvisor.com
worldwide from August 2020 to May 2022 (in millions)
Total visits to travel and tourism website tripadvisor.com worldwide 2020-2022
200
180 172.5
166.5 167.1
160 155
148.1
Number of website visits in millions
143.5 143.8
140
125.5 124.5 127
120 116.3 119.3
120 111.5 114.4 112.6 114.8
105.5
98.1 99.6
100 89.8 90.2
80
60
40
20
0
Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
2020 2020 2020 2020 2020 2021 2021 2021 2021 2021 2021 2021 2021 2021 2021 2021 2021 2022 2022 2022 2022 2022
12 Description: In May 2022, the number of visitors to the travel and tourism website tripadvisor.com increased over the previous month, totaling roughly 167 million. This figure represented a 12.8 percent increase in visits to the website compared to April, when
online traffic amounted to around 148 million. Read more
Note(s): Worldwide; August 2020 to May 2022
Source(s): SimilarWeb
Share of visits to the travel and tourism website tripadvisor.com worldwide as of May
2022, by country
Share of visits to the travel website tripadvisor.com worldwide 2022, by country
80%
70% 67.97%
60%
Share of website visits
50%
40%
30%
25.33%
20%
10%
2.19% 1.88% 1.34% 1.28%
0%
United States United Kingdom Canada Poland Germany Others
13 Description: As of May 2022, most visits to the travel and tourism website tripadvisor.com came from the United States. During that month, website visits from the U.S. accounted for nearly 68 percent of total visits to Tripadvisor's web page. As of May 2022,
tripadvisor.com was one of the most visited travel and tourism websites worldwide. Read more
Note(s): Worldwide; May 2022
Source(s): SimilarWeb
Total number of user reviews and opinions on Tripadvisor worldwide from 2014 to
2021 (in millions)
Number of user reviews and opinions on Tripadvisor worldwide 2014-2021
1,200
1,000
Number of reviews and opinions in millions
1,000
884
859
800
730
600
600
465
400
320
200
200
0
2014 2015 2016 2017 2018 2019 2020 2021*
14 Description: The total number of reviews and opinions on Tripadvisor worldwide has increased gradually since 2014. Overall, the aggregated number of reviews peaked at roughly one billion in 2021, rising by approximately 13 percent over the previous year.
Read more
Note(s): Worldwide; 2014 to 2021; fiscal years ending December 31; *The source specifies that the number of reviews and opinions was higher than one billion as of December 31, 2021. Read more
Source(s): Tripadvisor
U.S. customer satisfaction with online travel websites from 2000 to 2022 (index score)
ACSI - U.S. customer satisfaction with online travel websites as of 2022
90
80
70
ACSI score (100-point scale)
60
50
40
30
20
10
0
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2014 2015 2016 2017 2018 2019 2020 2021 2022
15 Description: This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with online travel websites from 2000 to 2022. In 2022, the customer satisfaction score was 75 out of 100 points, decreasing over the previous year.
Read more
Note(s): United States; 2000 to 2022
Source(s): ACSI
CHAPTER 03
30%
27% 27%
25% 25%
25% 24%
23%
22% 22% 22% 22%
21% 21% 21%
20% 20%
20% 19%
Share of consumers
18% 18%
17%
16% 16%
15% 15%
15%
10%
6%
5%
0%
Canada Italy Netherlands France Spain United States Germany All markets
17 Description: According to a study conducted in the fourth quarter of 2021, roughly 27 percent of surveyed Canadian consumers aged between 30 and 44 years looked at websites for holiday inspiration. Meanwhile, 27 percent of Italian respondents aged 45 years
and older claimed to do the same. In contrast, only six percent of polled Americans aged between 18 and 29 years stated to use websites for holiday inspiration. Read more
Note(s): Worldwide; Q4 2021; 7,000*; *The source specified that figures are based on 1,000 responses from the following countries: Canada, France, Germany, Italy, Netherlands, Spain, and the United States. The survey question was originally [...] Read more
Source(s): Amadeus
Share of online shoppers likely to use voice-activated searches in selected countries
worldwide as of May 2021, by sector
Voice assistant usage for shopping in selected countries 2021, by sector
Share of respondents
18 Description: In 2021, a survey investigated the use of voice-enabled searches in the United States, United Kingdom, and Germany. In all countries, searches related to healthcare and wellness had higher chances to be carried out with voice assistants, with U.S. and
German users being more eager to do it. Roughly four in ten respondents were likely to use a voice-activated search for food delivery. Read more
Note(s): U.S. (n=947), UK (n=832), Germany (n=946)
Source(s): Vixen Labs
Distribution of time spent online in selected European countries in 2020 and 2021, by
category
Share of time spent online in selected European markets 2020-2021, by category
2020 2021
19 Description: In 2021, users in five of the most important markets in the European regions spent 26 percent of their time on the internet engaging with social media platforms and content. This represented a small decrease from the previous year, when users
spent 28 percent of their online time on social media. In the most recently measured year, users in France, Germany, Italy, Spain, and the United Kingdom spent 22 percent of their time online on entertainment platforms. Additionally, visiting [...] Read more
Note(s): France, Germany, Italy, Spain, United Kingdom; 2020 and 2021
Source(s): comScore
Volume of Google search for holiday-related terms in the United Kingdom (UK) in
November 2021 (in 1,000s)
Most searched holiday terms on Google in the UK November 2021
tenerife holidays 74
20 Description: According to data from Pi Datametrics, "virginia holidays" and "dubai holidays" were among the most popular holiday-related search queries on Google UK in November 2021, with roughly 201 thousand and 90.5 thousand searches, respectively. As of
the same month, the volume of Google UK searches for vacations to destinations such as France, Spain, and Italy rose significantly over the previous year. Read more
Note(s): United Kingdom; November 2021
Source(s): Pi Datametrics
Leading websites for holiday searches in the United Kingdom (UK) in 2nd quarter
2022, by share of voice
Leading holiday travel provider websites in the UK Q2 2022, by share of voice
Share of voice*
0% 2% 4% 6% 8% 10% 12% 14% 16%
tui.co.uk 13.51%
loveholidays.com 7.34%
jet2holidays.com 4.5%
travelsupermarket.com 4.33%
skyscanner.net 4.31%
firstchoice.co.uk 3.9%
easyjet.com 3.75%
britishairways.com 3.28%
lastminute.com 2.66%
thomascook.com 2.65%
onthebeach.co.uk 2.32%
virginholidays.co.uk 1.7%
cheapflights.co.uk 1.39%
greatlittlebreaks.com 0.84%
kayak.co.uk 0.79%
21 Description: According to a study by Pi Datametrics, travel provider TUI performed best for holiday search terms in the United Kingdom as of the second quarter of 2022. Between April and June 2022, tui.co.uk was the most visible website for users searching for
holiday terms through Google UK, with a share of voice of 13.51 percent. Loveholidays.com ranked second on the list with a 7.34 percent share of voice. Read more
Note(s): United Kingdom; April to June 2022; *Based on 3,894 of the most commercially valuable terms in the Holiday category through Google UK. Share of Voice (SoV) refers to the search visibility of a player, as a percentage of the entire market [...] Read more
Source(s): Pi Datametrics
CHAPTER 04
Call travel agency Computer F2F with travel agent Mobile Other
120%
100% 1%
14% 14% 12%
80%
Share of respondents
60%
20%
11% 9% 10%
0%
18 to 29 years 30 to 44 years 45 years and older
23 Description: According to a study conducted in the fourth quarter of 2021, computers were the most popular channel for travelers worldwide to plan and book their next holidays. Overall, more than half of surveyed global consumers across all ages claimed to use
a desktop PC for such purposes. Talking face to face with a travel agent was the second most popular way to organize holidays, chosen by roughly two in ten respondents across all ages. Read more
Note(s): Worldwide; Q4 2021; 7,000*; *The source specified that figures are based on 1,000 responses from the following countries: Canada, France, Germany, Italy, Netherlands, Spain, and the United States. The survey question was originally [...] Read more
Source(s): Amadeus
Travel product online bookings in the U.S. in 2022
Travel product online bookings in the U.S. 2022
Share of respondents
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Hotels 34%
Package holidays 5%
Cruises 4%
24 Description: The displayed data on travel product online bookings shows results of the Statista Global Consumer Survey conducted in the United States in 2022. Some 34 percent of respondents answered the question "Which of these travel products have you
booked online (website or app) in the past 12 months?" with "Hotels". Read more
Note(s): United States; four waves from Apr 2021 to Mar 2022; 7609 respondents; 18-64 years
Source(s): Statista Global Consumer Survey (GCS)
Travel product online bookings in Canada in 2022
Travel product online bookings in Canada 2022
Share of respondents
0% 10% 20% 30% 40% 50% 60%
Hotels 26%
Car rentals 9%
Package holidays 3%
Cruises 2%
25 Description: The displayed data on travel product online bookings shows results of the Statista Global Consumer Survey conducted in Canada in 2022. Some 26 percent of respondents answered the question "Which of these travel products have you booked
online (website or app) in the past 12 months?" with "Hotels". Read more
Note(s): Canada; four waves from 6 Apr 2021 to 15 Mar 2022; 2037 respondents; 18-64 years
Source(s): Statista Global Consumer Survey (GCS)
Travel product online bookings in the UK in 2022
Travel product online bookings in the UK 2022
Share of respondents
0% 5% 10% 15% 20% 25% 30% 35% 40%
Hotels 33%
Car rentals 7%
Cruises 3%
26 Description: The displayed data on travel product online bookings shows results of the Statista Global Consumer Survey conducted in the UK in 2022. Some 33 percent of respondents answered the question "Which of these travel products have you booked online
(website or app) in the past 12 months?" with "Hotels". Read more
Note(s): United Kingdom; four waves from 8 Apr 2021 to 15 Mar 2022; 2536 respondents; 18-64 years
Source(s): Statista Global Consumer Survey (GCS)
CHAPTER 05
Social media
Share of consumers looking at posts on social media for holiday inspiration in
selected countries worldwide as of 4th quarter 2021, by age
Share of consumers using social media for holiday inspiration worldwide 2021, by age
30%
25% 24%
0%
Spain Netherlands United States Germany Italy France Canada All markets
28 Description: According to a study conducted in the fourth quarter of 2021, roughly 24 percent of surveyed Spanish consumers aged between 18 and 29 years looked at posts on social media for holiday inspiration. Meanwhile, 21 percent of Dutch respondents
aged 45 years and older claimed to do the same. In contrast, only nine percent of polled Americans aged between 30 and 44 years used social media for holiday inspiration. Read more
Note(s): Worldwide; Q4 2021; 7,000*; *The source specified that figures are based on 1,000 responses from the following countries: Canada, France, Germany, Italy, Netherlands, Spain, and the United States. The survey question was originally [...] Read more
Source(s): Amadeus
Effectiveness of influencer marketing according to internet users worldwide as of
August 2021, by industry
Effectiveness of influencers worldwide 2021, by industry
Share of respondents
0% 10% 20% 30% 40% 50% 60%
Clothes/accessories 45%
Food 25%
Cars 21%
Electronics 21%
Gambling 9%
Financial services 8%
29 Description: An August 2021 survey of internet users in leading online markets found that 53 percent of all respondents thought that influencers were the most effective at promoting beauty or personal care products. Clothes and accessories ranked second,
named by 45 percent of interviewees. The same source found that 43 percent of internet users worldwide followed some type of social media influencer. Read more
Note(s): Worldwide; August 2021; 18 years and older
Source(s): YouGov
Products/topics talked about online in the U.S. in 2022
Products/topics talked about online in the U.S. 2022
Share of respondents
0% 5% 10% 15% 20% 25% 30% 35%
Music 33%
Games 25%
Politics 21%
Sports 21%
Fashion 18%
Household 17%
Books 16%
30 Description: The displayed data on products/topics talked about online shows results of the Statista Global Consumer Survey conducted in the United States in 2022. Some 33 percent of respondents answered the question "On which of these topics have you
expressed your opinion on the internet in the past 4 weeks (e.g. by liking an article on social media)?" with "Music". Read more
Note(s): United States; four waves from Apr 2021 to Mar 2022; 7611 respondents; 18-64 years
Source(s): Statista Global Consumer Survey (GCS)
Products/topics talked about online in the UK in 2022
Products/topics talked about online in the UK 2022
Share of respondents
0% 5% 10% 15% 20% 25% 30% 35%
Food and drinks 33%
Music 31%
Sports 24%
Fashion 21%
Games 21%
Household 18%
Politics 18%
Books 17%
Celebrities 16%
31 Description: The displayed data on products/topics talked about online shows results of the Statista Global Consumer Survey conducted in the UK in 2022. Some 33 percent of respondents answered the question "On which of these topics have you expressed your
opinion on the internet in the past 4 weeks (e.g. by liking an article on social media)?" with "Food and drinks". Read more
Note(s): United Kingdom; four waves from 8 Apr 2021 to 15 Mar 2022; 2534 respondents; 18-64 years
Source(s): Statista Global Consumer Survey (GCS)
Sources
ACSI
Amadeus
comScore
eMarketer
Pi Datametrics
PubMatic
PubMatic (@Ben_Kaplan)
SimilarWeb
Statista
Statista Digital Market Outlook
Statista Global Consumer Survey (GCS)
Statista Mobility Market Outlook
Tripadvisor
Vixen Labs
YouGov
32