WELCOME AND GREET GUEST

LESSON 2.1 – WELCOME AND GREET GUESTS

LESSON 2.2 – SEAT GUESTS
LESSON 2.3 – TAKE FOOD AND BEVERAGE
ORDER
LESSON 2.4 – LIAISE BETWEEN KITCHEN AND
DINING ROOM AREA
LESSON 1- WELCOME AND GREET
GUESTS

Have you experienced dining in a

restaurant? If no, have you watched a movie
which the casts dine in a cozy restaurant?
What did you observe in the setting?
 WELCOMING AND GREETING GUESTS
PROCEDURE
•1. Acknowledge guests as soon as they
arrived at the restaurant. When the guests
arrive, open the door. Walk towards the
guests, make a pleasant eye contact, and
welcome them with an appropriate greetings.
•2. Greet guests with an appropriate welcome.
Welcome guests with an appropriate greetings
according to their gender, and time of the day.
Address them with the appropriate greeting for the
time of the day as follows,
•00:00—11:59 – “Good Morning”
•12:00 – 06:59 – “Good Afternoon”
•07:00 – 12:59 – “Good Evening”
•3. Checking reservations.
Politely ask if they have reservation, if
they do, ask the guest’s name in the
reservation list and guide them to the
reserved table. Make sure that their
table is prepared in advance.
•Another situation is, if the guest doesn’t hold
any reservation. The receptionist must ask
how many are dining and ask their preferred
section in the dining room/restaurant. (e.g.,
smoking or non-smoking room, near the
window, corner table, among others)
• The receptionist will also hold them for a moment to check if there are
still tables available. In case all tables are already occupied, politely
inform the guest and ask them if they can wait at the lounge.
• If the guests will wait at the lounge, they should be informed about
the length of waiting time or period honestly, to avoid bad impression
from the guests. Explain to the guests that there will be a table ready
in the few minutes or the table are currently being cleared and set.
• If you anticipate a long waiting time period, the receptionist may offer
complimentary drinks and lead them to a place where they can wait
comfortably.
 SPECIAL NEEDS CUSTOMERS
These special needs are currently include but not limited to:
1. Easy access to the guests table because of a disability.
2. A booster seat/high chair for infants.
3. Warmer equipment of a bottle for babies.
4. Appropriate food for those with special dietary needs as
indicated in the reservation information.
5. Privacy for romantic couples, and business people – to the best
extent possible.
• Offering pre-meal services
As and when circumstances dictate, or opportunities
present themselves like all tables have already been
occupied, pre-meal services can be offered to guests. These
services include but not limited to:
Bar service
it may be appropriate to offer guests the bar services
before they go to their table and/or while waiting for a
vacant ready table.
Lounge and waiting areas
This saves the guests from possible embarrassment, and
rather, demonstrates excellent customer service and indicates
that you are tuned in to individual needs. You can offer the
customer something to read while they patiently waiting.
Valet services
Common services available for guests include but is not
limited to valet parking, car retrieval, car rental, booking of
tickets, and arranging of seat of guests.
•Below is a sample spiel about welcoming
guests, complete the missing information,
familiarize the sequence and try to practice it
in front of the mirror