Employee Satisfaction An outcome of Motivated Workforce

If you want one year of Prosperity, grow grain. If you want Ten years of prosperity, grow trees. If you want one hundred years of prosperity, grow people

What is Employee Satisfaction?? Satisfaction??

An employee s cognitive and affective evaluation of his or her job specific components ::pay promotions work tasks co workers supervisors participation

What Is Motivation?
A need or desire that causes a person to act; to have initiative, spirit or be enterprising

Direction

Intensity Persistence

CASELET 1
Smile Hotel
Strength
Best Salaries paid to Employees. Emphasizes on Employee Training & Development Customer Service

Leading Hotel Group

Problem Faced Declining customer growth rate Poor Customer Satisfaction

Contd.

Steps Taken by the Company

Employee Recognition Program Categorization on the basis of performance Rewards

Other Suggestions
Share holding to employees Briefing among employees from time to time Opportunity for growth Job Enrichment

CASELET 2
John Morgeld joining Akay Enterpries
Projected Strength :
Cooperative work environment Informal organization Structure Excellent growth opportunities

Reality:
Poor human resource management Unprofessional work environment Too much of Red tapism & bureaucracy NonNon-availability of basic amenities

Our Views
Will lead to demotivated work force Creates a mental fatigue Higher attrition rate No scope for growth and development Absenteeism and tardiness Finally leads to dissatisfied workforce

CASELET 3 Modern Technologies

Strength :   

Flexibility of work Ideal work environment Motivated & highly productive work force
non-work Telecommuting Flextime Holiday on completion of target Employee development program High salary structure Growth opportunities

Satisfied

Steps Undertaken :      

work

Top Ten Motivators

Recognize individuals Take time to meet and listen to staff Involve employees in decisions Provide ownership in their work Give chance to learn new skills Match people to jobs Make goals attainable Individualize rewards Link rewards to performance Don t ignore money

Our recommendation
Flexibility Recognize differences HR Valuable asset Minimum comforts Idle working condition Money not the only factor Intrinsically motivation

Thank you
Presented by
ASHISH SHARMA