Omar Afendi Marketing Project.

New Brand and Repositioning Or sodi Stor es

Presented by: Mahmoud Amer Mohamed adel Omar magdy Under supervision of: DR.Mohamed abd elhamied

Omar effendi firstly was constructed and named after orosdi back who was a Hungarian army officer at abed el Aziz street at 1856. By the year 1900 it had 60 branches around Egypt. Then it was sold to an Egyptian Jewish who turned its name Omar effendi. Then it was nationalized at 1957 with 69 branch.

Company description

It was one of the first brands in

Egypt and middle east , then it passed through a long period of decline . Omar effendi have been privatized at February 2007 by Saudi company el-Nawal for 500 million Egyptian pound without out giving the authority to the new owner to replace the actual employee or selling Cairo or Alexandria branches(general forces). Now Omar effendi83 branch and 68 store all over Egypt (fixed resources).

A new logo was designed by Design Bridge &

we should mention that this company is responsible for branding and logos of retail and consumer giants such as Marks & Spencer, Lipton, KFC, Nescafe and the Champions league.

Strategic focus and plane

A.Mission
I Is to produce the best product with a I . superior service to our consumer. I. Build a powerful reputation and I I strong trust to our brand to be one of most valuable brands. I . To be one of the most valuable brands V in Egypt.

B. Goals

i Supply our customer with high quality . product improve the present image in the Egyptian market by representing new brands. i More share in Egyptian home goods market i . reach 10% by the year 2010. i. A large increase in our brand value to i i be one of the top brands by the year 2013. i . Retrain employee to enhance employee v customer communication & make greater opportunities to compare product with

v. To be more effective than competitors in

creating and delivering service and communicating customer.

SMART

Financial goals
Obtain real growth in earnings per share

of 10% per year over time. Obtain return on equity of at least 20%. Have public stock offering by the year 2010.

Internal factors

Situational Analysis ( SWOT )

Strengths
Experienced management Wide variety of products Widely distributed in most of Egypt main cities

Weakness

Management Offerings Marketing

Distracted in branches improvement(83 branch & 69 store) Low quality, high price, many competitors with higher quality & lower price This massive distributed distract the management from the optimum marketing plans.

Internal factor Personnel

Strengths Weakness
Not well trained employees lack of customer service experience. Huge resources Sharply declines and fixed in sales revenue
High number of employee(about 5000) capital Large variety ofSuppliers provide moderate different types products fromwhich put poor quality of products our institute in hard
to

Finance Production R&D

position against competitors for studying Poor efforts no supply chain. and consumer needs market developing product & service

External factors

SWOT Analysis Continues

Opportunitie Threats s
variable segments Other large brands , High Large malls, Small distribution, Distinctive name retailers with lower prices Old fashion style of New logos, New database & selling out look
management with high tech. competitors Inability of replacing employment (5000 employee)

Consumer/Social Wide market with The may Competitive Technology Legal/Regularit y

variety of exposure distract the demand

item Opportunities

strengths -opened market with variety of segments which could be covered by the variety of our products. -The high distribution of our branches will help greatly in product delivery.

weakness -management could avoid distraction between branches by adopting new marketing plane with proper segmentation. -training employment will increase their performance. -get benefit of product variation by increasing its quality

item

strengths

weakness

Threats

-avoid distraction of consumer between products by highly trained sales management. -differentiate from competitors with our variety of products and presence of new products.

-low quality, high price products and non trained employment will give our competitors a great advantage on us.

Industry Analysis: Trends of Home Goods Selling

Mainly the Egyptian consumption increased due

to the out standing increase in population which produces a wide marketing field for our products. From recent surveys Egypt population at this year is about 78 million and it is expected to rise to 90 million by the year 2020. This population mainly concentrated in Cairo (10.73% about 7 million and 787 thousand) , Giza (8.1%),Alexandria (5%) and all of this areas are covered with a network of branches.

So from the previous survey we can conclude that

consumption will grow in high rate especially in high standard areas in large cities.

Egypt

Population (thousands) Medium variant

1950-2050

Source: United Nations http://esa.un.org/unpp/p2k0data.asp

Year Population 1950 21514 1955 24378 1960 27798 1965 31573 1970 35575 1975 39599 1980 44433 1985 50655 1990 57785 1995 63858 2000 70174 2005 77154 2010 84474 2015 91778 2020 98638 2025 104970 2030 110907 2035 116503 2040 121619 2045 126004 2050 129533

Briefly we can divide our competitors into

two main segments.

Generally we can say that there is no large

specialist brand competition in market but despite of that we dont have a large market share.

Customer Analysis At first we had a problem to make the best

segmentation ( domestic )

use of this large network of branches. So we worked in three levels in segmentation process. The first level was geographic

And that answer the question where

are we going to

sell our product?

The second level was the demographic segmentation

which correspond to the geographic segmentation. we will depend on standards of living in our classification.

In those regions we have a variety

of living standards according to the site of branch. So we adopted techniques to over come this point as we are going to discuss later in targeting.

And we are going to segment this region alone.

The standard of living in these regions varies from low to moderate.

And the last level was the behavioural segmentation of regions which attract tourists.

As Matrouh & Agmy branches

And that answer the question when do they want to buy?

As Fayom & Aswan branches

Product Market Focus

Marketing and product objectives
To produce product that covers the needs of each area in which we are placed. To achieve the three angles of consumer satisfaction triangle.

Produ ct
Human factor Convenien ce

Human Resource Management

It is real crisis in the chain as they do not have strong HR and causes is decline in all area of professionalism.

chain as they do not have strong HR and causes is decline in all area of professionalism
Our Consultants team will create ISA very

good structures and will cover also many job work profiles, job analysis, and job description for all staff. In Addition cover the previous sides in Human Resource Management.

Target Markets At first we will define our marketing

coverage strategy we will follow differentiated marketing by giving a specific marketing mix to each segment. And we are going to follow our segmentation by using selective specialization M1 M2 M3 technique.

P1 P2 P3

Firstly in Cairo , Giza , & Alexandria

o In areas high standard of living we will change most of product brands that we offer and we will change our suppliers with others that can provide us with new brands that match the life style of this areas. o EXAMPLE: Nike and Adidas in textile, Toshiba, Sony and LG in electronics. o And we are going to give paying facilities for high price goods specially electronics and furniture.

o But we were faced by a problem in the branches which is situated near the large malls which contain most of the brands but the solution was simple it was the full study of this malls and careful choose of new brands which are absent from this malls and we could even bring new unknown brands and open a new market. o Then in areas of low standard of living we will be faced by a giant competitor which called Chinese product with low price and high distribution among retailers. o So in response to this situation we will get to these goods suppliers and we will make better agreement with them (we will be key accounts for them) and we will get these goods at

o Due to the lower quality of these products we will form a committee to insure the quality of these products and we will limit some what the after selling service and it will include only certain products.
o

A .Regions which dont attract tourism

It was obvious from the previous points that we will replace most of our products so a question will remain where these goods

Secondly In Regions
are going to go?

Well this product will be offered in this regions with suitable offers and low prices.

B. Regions which attract tourism

As our behavioral segmentation based on occasion our targeting will be responsive to it.

Summer Active Regions

As Agami and Matrouh and other sea side branches. We will focus mainly on swim wear and other swimming equipment beside some other basic goods.

All Year Long Active Regions

We will focus on Egyptian style gifts with a competitive price beside other basic goods.

And by the end of this part we answered the question

How do they want to buy?

Point of Difference
Differentiation for our project is a need

as in a large market with high competition we have to compete differently neither we will fall over the market edge.

vOur differentiation will depend on 5 points :

1 . Product

We produce a variety of products under one floor with, various quality prices and designs which fit all types of consumer.

2 . Service vSuperior quality assurance and after selling service. 3 . Personal vHighly trained staff from with excellent communication skills from cleaning workers to head manager. 4 . Channel vWide coverage with a connected group of branches which cover most of Egypt regions. 5 . Image vWe will talk about it in detail in positioning. And here we answer Why do they want to buy?

Positioning qThe new logo was designed by Design Bridge, an

international branding agency who match the creative, passionate and independent image that Omar Effendi had decided to adopt. qAnd also we must mention the slogan which gives a good image about the variety of the product. q

Product Strategy

Marketing Program

At first we should classify our products. Most of our products are consumer products and lies between two categories shopping products and specialty products . And that answer the question

what do they want to buy?

In our project we tend to achieve the 4ps

mix to be from top brands in Egypt.

Product Price

Place Promotion

So in response to that we pay a large

attention to improve our service by training employee and by direct firm supervision. Form a department for product quality insurance.

Promotion Strategy
Mainly we will depend on advertising in our

promotion strategy. At first we designed an advertisement in which we tried to achieve the points: 1.Interest 2.Information 3.Trust 4.Persuasion And we are going to use this printed advertisement into 3 main ways :

1.We will use it as a printed advertisement in news papers and it will have a second role we will use it also as coupon for a discount (10% for all of our products) and that will provide wide distribution for our campaign and it will give a good motive for consumer to read our advertisement. 2.We are going to close the stores for about 2 months at least for improvements and we cover all our stores with this printed advertisement then we will reopen in a serial manner one store in each city to make booming and to decrease error. 3.We will also use it as billboard.

 Secondly we will give attention to internal advertising by:

1.Improving the method of exposure of products by using shelves instead of stands. 2.Improving the way of packing by using modern style bags as image below.

Pricean aim complex in both market Strategy As we have got

1 . Internal factors I. Market objectives : Both market and I
quality leadership.

leadership and quality leadership we adopted techniques to fit this mix. So we have to get a long with internal and external factors .

2- Marketing mix: a.Product feature: In areas of high living standard it will be of superior quality and significant brands but in areas of lower standard the quality will be reduced which will influence the cost. b.Advertisement: Will be fixed in all regions c.Product distribution: Large branch network which needs high employment which make more costs. d.Product delivery: We are going to depend on our network of branches in product delivery.

3-

Costs :

Production : Costs depend on suppliers. Distribution : we depend on the large

distribution of our branches. Sales : May raise costs due to high employment.

2 - External factors

a . Nature of market demands :

it was obvious from segmentation that we produce variety of product to fit consumption according to region living standard.

b- Competition : o As we explained before we will be able to expose our product with prices lower than competitors with the quality demanded by the clients and in case higher prices products (new brands) we will be unique and differentiated in its production. C- Other : o Because Egyptians are not adapted for using e-marketing we had to delay this service till later improvement.

Pricing Strategy
As we are going to penetrate market (in our

new dressing) we will use market penetration pricing strategy. As we are going to start with low prices and heavy advertising and promotion. As we tend to penetrate market quickly and gain large market share.

BCG MATRIX-GROWTH Share

Distribution
? Problem Children Dog ( Omar effendi )
Low

Star
Market growth rate High Low
High

Cash Cow

Relative market share

Competitive Advantage
Degree of differen tion High low

Maintain specialty

Outstanding success

Hope for market growthMaintain cost advantage

( Omar effendi ) High

Low

Relative cost

Tendency to buy
Customer knowledge of company Un known Well known

Promotion & sales ,distribution are key

(Omar effendi)

You have it made

Focus differentiation required

Sales, advertising & branding are key

Undifferentiate d Product Characterise

Unique

Omar effendi : zero level channel ( direct marketing)