HOW TO GREET & SEAT THE GUESTS

HOW TO GREET & SEAT THE GUESTS

Objective of the Policy

Guest expectation: I expect the staff to greet me in a

friendly, timely and warm manner with a smile and to
make me feel welcome at the Restaurant or Bar and to
acknowledge me by name when I am a returning guest to
the establishment.
 Policy & Procedure

1. Welcome the guest: Stand upright with eye contact and smile
besides the hostess stand.
2. Greet the guest:
Greet the guest by saying, “Good Morning/ Afternoon/ Evening.”
If you know the name: Mr. / Mrs./ Ms. (guest name)
If you don’t know the name: Sir /Madam
Welcome to (outlet name)
Followed by: “A table for XXX?” (Mention the accompanied number
of persons) or “A table for how many person would you like?”
Bring the guest to the table
 Policy & Procedure

3. Lead the guests to the table: Say “Allow me to show you to your
table, Mr. /Mrs. /Ms. XXX ’, then show the way
to the guest by using your open palm (Not the finger).
Walk in front of the guest, not more than one meter and do not
walk too fast, look occasionally back if the guest
is following you.
4. Check satisfaction: Upon reaching the table, say, “will this table
be comfortable for you, Mr. /Mrs. XXX or
Sir/Madam?”
 Policy & Procedure

5. Assist the guests: Pull the chair out for the lady with a smiling face.
Say: “Please be seated Mr. / Mrs. XXX or Sir / Madam” while pointing to
the open chair.
Helps the lady to be seated by standing behind the chair, positioning the
two hands on the chair shoulder, keep
left leg straight, right toe to push the end chair forward towards the table.
Be careful not to push to fast or hard, otherwise you might hurt the
guest. Also don’t be too slow, otherwise the
guest might “miss” the chair and fall on the floor.
6. Wish the guest a pleasant breakfast, lunch or dinner. Say: “Thank you
and enjoy your breakfast / lunch / dinner”