Persona: Anika

Goal: A fast and easy way to place and pick up group orders

Wait for order

ACTION Collect orders Go to Coffeehouse Submit group order Pick up order
completion

Tasks Tasks Tasks Tasks Tasks

A. Collect orders from A. Go to Coffeehouse A. Relay order to A. Gather any extra A. Pick up order
coworkers B. Wait in line barista items (napkins, coffee B. Check that order is
TASK LIST B. Collect payment B. Double-check sleeves, etc.) correct
from coworkers order for accuracy
C. Initiate checkout

Excited to connect to Anxious about getting Stressed about Anxious about time Relieved that order is
coworkers back to work in time entering each order ready
FEELING one by one
ADJECTIVE Worried about making Hopeful that
order errors everyone’s orders are
correct

Offer a way to easily Create an app for Offer a way to easily Create an app that
collect multiple orders advance ordering collect multiple orders offers order status
IMPROVEMENT updates
OPPORTUNITIES