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5D Presentation Training
5D Presentation Training
5D Presentation Training
– D1: Describe the Problem: Specify the problem by identifying in quantifiable terms
the who, what, where, when, why, how, and how many (5W2H) for the problem.
– D2: Develop Interim Containment Plan: Define and implement containment actions
to isolate the problem from any customer.
– D3 and D3A: Determine and Verify Root Causes and Escape Points: Identify all
applicable causes that could explain why the problem has occurred. Also identify why
the problem was not noticed at the time it occurred. All causes shall be verified or
proved. One can use the Drill Down Tree and five strategies to determine root causes.
– D4: Define and Implement Corrective Actions: Define and Implement the best
corrective actions.
– D5: Prevent Recurrence / System Problems: Modify the management systems,
operation systems, practices, and procedures to prevent recurrence of this and similar
problems.
Issue D1 – First sentence should concisely describe the object and defect. Then add detail that describe the
Description:
problem in quantifiable terms the who, what, where, when, why, and how many of the problem
Containment: D2 – Define and implement containment actions to isolate the problem from any customer
Root Cause: D3 – Identify all possible causes that explain why the problem has occurred. The team can use
drill down tree or alternative method; 5W2H, Ishikawa diagrams to map potential RC.
Corrective D4 –Define and Implement the best corrective actions.
Action:
D3A – Workplan steps to valid any potential causes listed as “root cause”. The team can use any of
Risk Projections: Refer to FAP 03-201
the 5 problem solving strategies to verify the potentialforroot cause
appropriate risk projections.
Global 8D #: FAP
07-004 states to
locate the global 8D
Prevent # here
Action: D5 – Modify the management systems, operation systems, practices, and procedures to prevent
recurrence of this and similar problems
Risk Post-OK2B Global 8D #:
Projections Date Revised:
• A 5D is an abbreviated version used for management review, but does not take
the place of 8Ds. A good 5D is critical because:
• Concisely describe the object and the defect in the first sentence. Give management a
clear and simple idea of issue. Keep it short and simple!
• Then on the following sentences list the Who, What, Where, When, Why, and How Big.
Include key specifics, dates, AIMs numbers, vehicle numbers, suppliers, etc.
• Use the drill down tree to narrow down where the problem is occurring. Keep asking
“where”
– Good Example
» Radio button broke off when changing the radio station. <TT> Voice of the
Customer Fleet Vehicle 305W343 with 22,546 miles. Part retrieved had julian
production date of July 23rd. Additional vehicles were checked and two
additional failed parts were found with Julian dates of July 27 th and 31st. The
radio with the button was returned to supplier, Johnson Inc. located in Santa
Fe Mexico.
– Bad Example
» Vehicle found with bad radio at Dearborn Truck plant.
Lack of detail – Does not describe the “Who, What, Where, When, Why, and How Big”
Does not describe the part or defect being inspected and does not describe the
containment at each stage of the process. (e.g. Tier 1, Tier 2, Customer, etc.)
Does not describe root cause – This is just repeating the issue description.
5D Template with G8Dv3.ppt Slide 8 Date Created: 7/12/2006
D3A – Work Plan
Strategy First, then Tactics, then Tools
(Reference Strategic Problem Solving Course 018210 or Green Belt Training)
1. The work plan needs to address each of the potential root causes. The actions should
use the problem solving method chosen to eliminate each of the potential root causes
and identify the actual root cause.
– RC1: Action Plan
• Review injection mold temperatures during July.
– RC2: Action Plan
• Inspect tooling
• Review tooling maintenance logs during July.
– RC3: Action Plan
• One part provided to central labs for material analysis and failure mode
determination
• Discuss failure with driver of VOCF vehicle
• Complete process audit assure assembly process is being completed properly.
• List the specific actions that were taken to address the root cause.
Good Example
• Modified mold temperature from 300 degrees to new temperature of 350
degrees.
Bad Example
• Trained the operator to use the correct molding parameters for making the radio
button.
2/9/2017: Dearborn Truck found oil leaks on the 5R110 Torque Convertors at the seam weld after driving
the trucks ½ mile. Two 4x2 and 1 4x4 trucks were found with the leak. Torque convertor is supplied by
Van Dyke transmission plant. Van Dyke build dates for the torque convertors was 2/1, 2/1, and 2/2.
Oil leak at
seam weld
Studs that bolt to
engine flex plate.
Document the appropriate information in the issue description section of the 5D on the following page.
Source: Team:
Issue
Description:
Containment:
Root Cause:
Corrective Action:
Prevent Action:
Sample
Inspect
Re-Work NOK
100% Helium Leak Test Implemented 50 55 Scrap
OK
NOK
Document the appropriate Scrap 60 Alignment and End Clearance
information in the OK
containment section of the
NOK
5D on the following page. 65A 65B 65C Oil Fill and Balance
Source: Dearborn Truck Plant after Vehicle Operation. Team: John Doe, Ernie Johnson, Freddie Mack, Allan Greenspan
Issue Torque Convertor oil leak at the seam weld after driving the vehicle.
5R110 F150 Torque Convertors on two 4x4 and one 4x2 trucks built on 2/9/2017 at Dearborn Truck were found with the issue after driving the vehicles ½ mile. Torque convertors were built
Description: by Van Dyke Transmission Plant on 2/1, 2/1, and 2,2.
(KPOV not known)
Containment:
Root Cause:
Corrective Action:
Prevent Action:
• There are two fixtures that are used to weld the parts and team wants to find out which fixture built
the three leaking parts and which one built the three good parts.
Source: Dearborn Truck Plant after Vehicle Operation. Team: John Doe, Ernie Johnson, Freddie Mack, Allan Greenspan
Issue Torque Convertor oil leak at the seam weld after driving the vehicle.
5R110 F150 Torque Convertors on two 4x4 and one 4x2 trucks built on 2/9/2017 at Dearborn Truck were found with the issue after driving the vehicles ½ mile. Torque convertors were built
Description: by Van Dyke Transmission Plant on 2/1, 2/1, and 2,2.
(KPOV not known)
Containment: 2/10/2017:
Van Dyke: 100% helium leak test implemented. Measurement Systems Analysis successfully completed.
Van Dyke: 100% visual inspection for oil at the seam weld after oil fill implemented.
Dearborn Truck: 100% visual inspection after driving vehicle over test track implemented.
Root Cause:
Corrective Action:
Source: Dearborn Truck Plant after Vehicle Operation. Team: John Doe, Ernie Johnson, Freddie Mack, Allan Greenspan
Issue Torque Convertor oil leak at the seam weld after driving the vehicle.
5R110 F150 Torque Convertors on two 4x4 and one 4x2 trucks built on 2/9/2017 at Dearborn Truck were found with the issue after driving the vehicles ½ mile. Torque convertors were built
Description: by Van Dyke Transmission Plant on 2/1, 2/1, and 2,2.
(KPOV not known)
Containment: 2/10/2017:
Van Dyke: 100% helium leak test implemented. Measurement Systems Analysis successfully completed.
Van Dyke: 100% visual inspection for oil at the seam weld after oil fill implemented.
Dearborn Truck: 100% visual inspection after driving vehicle over test track implemented.
Corrective Action:
Prevent Action:
Tactical Assessment:
• Oil pressure causes the
Weld Length (KPOV) Weld Length (KPOV) assembly to expand enough
for a weak weld to crack.
• Oil leaks through the crack
Cover
Source: Dearborn Truck Plant after Vehicle Operation. Team: John Doe, Ernie Johnson, Freddie Mack, Allan Greenspan
Issue Torque Convertor oil leak at the seam weld after driving the vehicle.
5R110 F150 Torque Convertors on two 4x4 and one 4x2 trucks built on 2/9/2017 at Dearborn Truck were found with the issue after driving the vehicles ½ mile. Torque convertors were built
Description: by Van Dyke Transmission Plant on 2/1, 2/1, and 2,2.
(KPOV = Weld Leg Length)
Containment: 2/10/2017:
Van Dyke: Helium leak test equipment purchased, gauge calibration and R&R study completed.
Van Dyke: 100% visual inspection for oil at the seam weld after oil fill
Dearborn Truck: 100% visual inspection after driving vehicle over test track.
Root Cause:
Corrective Action:
Impeller
Housing
Corrected fixture height
Process Data
LSL 2.1
Target *
USL *
Sample Mean 2.65086
Sample N 125
StDev(Overall) 0.0764702
StDev(Within) 0.0792537
Overall Capability
Pp *
PPL 2.40
PPU *
Ppk 2.40
Cpm *
Source: Dearborn Truck Plant after Vehicle Operation. Team: John Doe, Ernie Johnson, Freddie Mack, Allan Greenspan
Issue Torque Convertor oil leak at the seam weld after driving the vehicle.
5R110 F150 Torque Convertors on two 4x4 and one 4x2 trucks built on 2/9/2017 at Dearborn Truck were found with the issue after driving the vehicles ½ mile. Torque convertors were built
Description: by Van Dyke Transmission Plant on 2/1, 2/1, and 2,2.
(KPOV = Weld Leg Length)
Containment: 2/10/2017:
Van Dyke: 100% helium leak test implemented. Measurement Systems Analysis successfully completed.
Van Dyke: 100% visual inspection for oil at the seam weld after oil fill implemented.
Dearborn Truck: 100% visual inspection after driving vehicle over test track implemented.
Root Cause: 1. Incorrect welding fixture height reduced the weld energy being input into the cover causing a short weld leg length. Oil pressure during operation causes the weak weld to break and
allowing oil to leak.
2. Lack of parameter optimization at launch led to process being run at 300 amps and tip to work distance of 20 mm resulting in shorter weld leg lengths which are weaker.
Corrective Action:
Source: Dearborn Truck Plant after Vehicle Operation. Team: John Doe, Ernie Johnson, Freddie Mack, Allan Greenspan
Issue Torque Convertor oil leak at the seam weld after driving the vehicle.
5R110 F150 Torque Convertors on two 4x4 and one 4x2 trucks built on 2/9/2017 at Dearborn Truck were found with the issue after driving the vehicles ½ mile. Torque convertors were built
Description: by Van Dyke Transmission Plant on 2/1, 2/1, and 2,2.
(KPOV = Weld Leg Length)
Containment: 2/10/2017:
Van Dyke: Helium leak test equipment purchased, gauge calibration and R&R study completed.
Van Dyke: 100% visual inspection for oil at the seam weld after oil fill
Dearborn Truck: 100% visual inspection after driving vehicle over test track.
Root Cause: 1. Incorrect welding fixture height reduced the weld energy being input into the cover causing a short weld leg length. Oil pressure during operation causes the weak weld to break and
allowing oil to leak.
2. Lack of parameter optimization at launch led to process being run at 300 amps and tip to work distance of 20 mm resulting in shorter weld leg lengths which are weaker.
Corrective Action: 1. Weld fixture height for fixture 2 was corrected – 2/13/2017
2. Tip to work distance changed to 14 mm and amperage set to 350 – 2/14/2017
Workplan: Step Date Lead