Sauce & Spoon

Tablet Rollout

Impact Report
Executive Summary

The purpose of the tabletop menu tablet rollout purpose was to enhance consumer satisfaction
while maintaining up with the growing digital presence in the restaurant industry. Since April,
we have noticed a 20% growth in revenue and have expanded customer satisfaction since our
post-pilot survey. In addition, through our survey use and staff cooperation, the tablet rollout
has expanded the average daily guest count by 10% and decreased wait times by 30 minutes.
Looking onwards, we will decide on the new establishments to install the tablets and look into
new features such as social media integration, reservations, and online ordering.
Customer Satisfaction: Pilot

Q. On a scale of 1-5, please rate your experience with the tablet overall.

This pie chart illustrates the results from the post-pilot survey.
72% of respondents indicated a customer satisfaction score of 4 or 5.
Customer Satisfaction: Launch

Q. On a scale of 1-5, please rate your experience with the tablet overall.

This pie chart illustrates the results from the post-launch survey.
86% of respondents indicated a customer satisfaction score of 4 or 5. This is a 14% increase.
Revenue Tablet Launch April 23

This is a diagram of Sauce & Spoon earnings, indicating that after tablet implementation, earnings improved.
July earnings was up to 20% over April’s monthly earnings.
What Worked: Key Accomplishments
Decreased table turn time
● ●Execution of the tablets improved the
average everyday guest count by
10%.●Tablets also reduced wait duration
by 30 minutes.
● Decreased food waste
●Tablets recognized who was accepting an
erroneous order.
●Kitchen attendants has taken the initiative to
fix orders and reduce food waste by 50%.
Increased customer satisfaction
● ●Behind the pilot, consumer satisfaction
stood at 72%.
● ●Once we executed modifications based on
feedback, consumer fulfillment advanced to
86%.
● Increased sales
● Our monthly earnings has improved steadily
since the tablet rollout, upwards of 20%
since September/pre-rollout.
● ●Tablets also assisted increase earnings
during the holiday season.
Next Steps: Looking Forward

Initiative Action Date

Expand tablet features Research new elements like Q4 11/4/2022

social media integration,
reservations, videos, etc.

Continue to track customer Continue Ongoing

experience and satisfaction monitoring/assembling data
through various means

Implement tablets in more Create new assignment Q2 01/22/2022

locations strategy for new place facility
Appendix
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