Nature and Process of

Communication
English 105
Lecture 2
 Basic Communication Role

Communicator/ Deliverer RECEIVER

an
Every communication → has objective → to deliver a purpose or
Idea.

Intended Purpose or Idea is

Communication Fails affected
When
 Purpose of communication (pg 20)

Purpose of
communication

• 1. To Inform → eg: scientific writings, informative articles

•
2. To persuade → eg: journalistic writings, advertisements, announcements.
(book: pg-21)
Generally Communication can be of 2 types:
Verbal communication
• Spoken/Oral
example: meeting, conference,
seminars, lecture, telephone
conversation etc
• Written
example: letters, reports, news,
memos, books, texting.
Non-verbal communication
• eye contact
• Gesture & posture
• Facial expression
• Tone and pace of speaker
• Body language (kinesis)
• Touch/movement (haptic)
• Closeness or personal space
(proxemics)
Mehrabian's Communication Theory (NON-VERBAL
Communication)

of message pertaining to The Friendly finger

7% feelings and attitudes is in
the words that are spoken.

of message pertaining to
38 %
feelings and attitudes is
paralinguistic (the way that the
words are said).

of message pertaining to
55% feelings and attitudes is in
facial expression.
 Classification of communication
1. Intrapersonal communication – talking to oneself in one’s mind.
2. Interpersonal communication – exchange of message between 2 people.
3. Group communication – in groups, clubs, classroom, organization.
4. Mass communication – radio, newspaper, twitter, Tv, other social media.

Medium of communication
5. Verbal communication – written or spoken.
6. Non-verbal communication – It is a wordless message conveyed through sign
language, gesture, body language, feelings, facial expressions.
7. Meta communication – contains implied meaning: verbal message is completely
different from the literal definition of the used words.

eg: Don’t be late tomorrow for class. --- Am I warning you? Does it mean you are
always late?
 Formal vs. Informal communication

Formal communication Informal communication

• Task oriented. • People oriented.

• Used in professional setting, • Used with friends and family,

servers organizational needs servers both organizational and
social need of people.
• Complete sentence & correct
pronunciation. • Shortened version of words.

• Eg: between teacher-student, • Eg: communications between

interviewer-interviewee, employer- family members, co-workers,
employee, etc.. friends, rumour, gossips.
Formal communication
End of Lecture.