Management Process and

Organizational Behavior (mgt-11)

Submitted by
Rupanjan Acharya(2K22/UMBA/57)
Sahil Sharma(2K22/UMBA/109)
About the company

•The company we have interviewed

is cogent e service private limited.
•It is an Indian solutions provide
facilitating businesses and brands
to redefine their customer
experience management in the
digital age.
•It design and administer customer
experience through digital
solutions such as automation,
analytic and AI/ML-based
solutions.
Employee details

Himanshi (human resource executive and employee relationship)

Gaurav Patwal (senior team lead)
How satisfied are you with your work life balance?

Inference:
The person should manage their
time perfectly which may reduces
the frustration of an individual.
How satisfied are you with your current work hours?

Inference:
Working for straight 9 hours is quiet
difficult so we should implement 1
hour break which includes in 9
hours work schedule just like
foreign countries do..
How often do you work overtime?

Inference:
It depends upon the workload and
submission of project which may
extend the working hours.
Have you missed a personal event because of work?

Inference:
Its rare that due to my work some
personal event has been missed but
if there is some kind of situation
arise then we have to manage
accordingly.
Do you check emails after you leave the office?

Inference:
If there is some urgency in work
then we have to check our mails
because its our part of work.
What can be done to improve the work life balance?

Inference:
A person should follow their daily
plans and maintain both personal
and professional life.
What does a flexible job mean to you?

Inference:
Its depends on your work profile
that what work you are doing and in
which environment so the employee
have to decide their own work hours
 Do you have the ability to move from one task to
another with ease?

Inference:
If two task has been assigned to a
person then he/she will focus on the
first task then the second.
How you will manage a dispute between two team
members who disagree over the responsibilities?

Inference:
We will sit with both the person
having dispute and try to rectify the
matter easily.
How would your colleagues and team describe you?

Inference:
The team members are very much
comfortable while sharing their
thoughts and maintaining a good
relationship.
Learning outcomes

Cogent provides Leveraging technology and digital transformative services

to enhance the way brands connect with their online audience. They deliver
the latest digital marketing solutions and insights across multiple platforms
to help brands achieve their digital goals. Through interviewing the segment
heads I have learned various strategies which will enhance my skills and will
help in developing my career with their valuable points. The employees are
very cooperative and was a great interactive session with them.
Software used

• NVivo is a qualitative data analysis (QDA) computer software package

• produced by QSR International. NVivo helps qualitative researchers to
• organize, analyze and find insights in unstructured or qualitative data
• like interviews, open-ended survey responses, journal articles, social
• media and web content, where deep levels of analysis on small or
• large volumes of data are required.