Professional Documents
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CS-WK-2 - Slides For Video
CS-WK-2 - Slides For Video
CS-WK-2 - Slides For Video
Week-2
Communication in Organization
Learning Objectives
Communication
Communication
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Communication Skills
Business Communication
• Business communication is the process of sharing information between
people within and outside a company.
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Communication Skills
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Communication Skills
• Guiding Principles
• 1. People are not mind readers. They judge you by their behavior & not by your intent
• We cannot communicate. The very attempt not to communicate communicates something. Through not only
words, but through tone of voice and through gesture, posture, facial expression, etc., we constantly
communicate to those around us. Through these channels, we constantly receive communication from others.
• 2. A word is like an arrow, once out of the bow never returns
• You can't really take back something once it has been said. The effect must inevitably remain. Despite the
instructions from a judge to a jury to "disregard that last statement the witness made," the lawyer knows that
it can't help but make an impression on the jury.
Mediated communication
This level of communication occurs when two (or a few) people use
some intermediate means for carrying their messages. They do not
communicate face to face and thus do not have direct feedback.
Mediated communication often uses a mechanical or electrical device
to transmit or receive messages.
Examples include the telephone, closed-circuit television, radio, radar,
and the communication satellite. Mediated communication also
occurs through letters, reports, forms, and interoffice memoranda.
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Communication Skills
Person-to-Group Communication
The person-to-group level involves one speaker and audience. The
speaker usually faces the audience, and the audience usually contains
people with similar interests. A small, private person-to-group
situation often has some of the characteristics of interpersonal
communication. However, for large public groups, the person-to-
group level lacks the benefits provided by interpersonal exchanges.
The traditional speaker and audience setting may include
microphones, projectors, and tape player.
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Communication Skills
Mass Communication
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Communication Skills
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Communication Skills
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Communication Skills
Downward Communication
Downward communication flows from people at higher levels to those at lower levels in the
organizational hierarchy. The primary function of downward communication is to inform
employees
about things important to them such as:
o Information about their jobs
o Organizational policies and procedures
o Feedback about their performance
o Organizational goals and objectives
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Communication Skills
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Communication Skills
Upward Communication
It represents the flow of information from lower level to top level.
Its purpose is to keep the superiors informed about the progress of work
and difficulties faced in the execution of orders.
It is used to give reports and convey reactions of sub-ordinates to the
management.
It takes the form of activity reports, suggestions, grievances etc.
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Communication Skills
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Communication Skills
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Communication Skills
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Communication Skills
Lateral Communication
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Communication Skills
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Communication Skills
Communication Destination
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Communication Skills
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Communication Skills
Conflict Resolution
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Communication Skills
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Communication Skills
3. Problem solving
4. Public Relations
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Communication Skills
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Communication Skills
Importance of Communication:
The following points highlight the importance of communication:
Boosts Morale and Motivation
Job satisfaction
Commitment to organizational objectives:
Means of Coordination:
Adaptability to external environment:
Internal functioning of an enterprise:
Healthy industrial relations:
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Communication Skills
Importance of Communication:
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Communication Skills
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