Communication Skills

Week-1
Communication
Learning Objectives

What is Communication
Process of Communication
 Communication & its Types
Intrapersonal Communication
Interpersonal Communication
 Mediated Communication
Person-to-Group Communication
Mass Communication CS-WK-1-Video-1
 Communication Skills

Communication

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 Communication Skills

Effective Communication Cycle

Communication is commonly talked about in terms of a cycle. In any

communication, the principal characters are known as the sender and the receiver:
• Ideas exist in the sender’s brain as electrochemical neuron systems, not words.
• Encoding is what happens when we convert these electrochemical impulses to
sounds (or writing) – words and sentences so they can be transmitted.
• Decoding is what happens at the other end – the receiver’s brain converts the
bits of sound back to electrical impulses
If communication succeeds, the sender’s exact (or close) ideas end up in the
receiver’s brain as electrical energy ready for decoding. Responsibility for
successful communication lies with the person transmitting the message.

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 Feed Back
Categories of Feedback
 Evaluation:
 Making a judgment about the worth, goodness, or appropriateness of the sender's statement.
  Interpretation:
 Paraphrasing - attempting to explain what the sender's statement means.
 Support:
 Attempting to assist or support the sender.
  Probing:
 Attempting to gain additional information, continue the discussion, or clarify a point
 Understanding:
 Attempting to discover completely what the sender means by his/her statement.
• Noise: The presence of noise can result in fairly significant problems in the
communication process.
• Unfortunately, communication is effected by noise, which is anything –
whether in the sender, the transmission, on the receiver – that hinders
communication.
• For example:
•  A noisy environment may hinder the development of a clear thought.
• Encoding may be faulty because of the use of ambiguous symbols.
• Transmission may be interrupted by noise in the channel, such as a poor
telephone connection, misprinted text, or maybe a typographical mistake.
• Inaccurate reception may be caused by inattention.
 Communication Skills

Business Communication
• Business communication is the process of sharing information between
people within and outside a company.

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 Communication Skills

Types of Communication
• There five major types of communication
Intrapersonal Communication
Interpersonal Communication
 Mediated Communication
Person-to-Group Communication
Mass Communication
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Intrapersonal communication is a communicator's internal use of
language or thought. It can be useful to envision intrapersonal
communication occurring in the mind of the individual in a model which
contains a sender, receiver, and feedback loop.
• What is interpersonal communication? Interpersonal communication is the interaction and
exchange of information between two or more people. ...
• Verbal communication. ...
• Active listening. ...
• Body language. ...
• Openness. ...
• Negotiation skills. ...
• Decision making and problem-solving skills. ...
• Conflict resolution.
Self -concept is your image of who you are. Put another way, self-concept is the total
picture of who you are. Or how you see your whole self. It is your psychological self,
your physical self, your spiritual self, your social self, and your intellectual self. Self-
concept is how you perceive the different parts of yourself that combine to form a
total picture.
 
At the same time self-concept also means knowing how others see you, how your
colleagues see you, how your parents see you. When you interact with different
groups and individuals and they see you and react to you.

Self-concept is made up of two components, self-image, and self-esteem.

•  
• Intrapersonal communication processes depend upon communicators':
•  
• Frame of reference
• Creativity
• Self-talk
• Risk-taking behavior
•  
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• Intrapersonal Communication
• When you think, you use intrapersonal communication. You initiate, receive, and
process messages within yourself. You are playing both the roles of: sending &
receiving. Human growth depends on this internal communication. Through it you
know yourself and develop your self-concept, self-determination, and self-motivation.

• For example, each morning you decide how to dress, what to eat, where to go, etc. This
kind of internal communication forms the foundation for the other four levels of
communication.
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Week-04
Assignment-2
 

• A- Carefully read the lesson plan and make the brief

summary of this lecture.

• B- Write brief description of your project as per your

understanding and after initial data gathering process.
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 Interpersonal communication is contextual
 
In other words, communication does not happen in isolation. There is:
 
 Psychological context, which is who you are and what you bring to the interaction. Your needs, desires, values,
personality, etc., all form the psychological context. ("You" here refers to both participants in the interaction.)
 
 Relational context, which concerns your reactions to the other person--the "mix."
 
 Situational context deals with the psycho-social "where" you are communicating. An interaction that takes place in
a classroom will be very different from one that takes place in a restaurant.
 
 Environmental context deals with the physical "where" you are communicating. Furniture, location, noise level,
temperature, season, time of day, all are examples of factors in the environmental context.
 
 Cultural context includes all the learned behaviors and rules that affect the interaction. If you come from a culture
(foreign or within your own country) where it is considered rude to make long, direct eye contact, you will out of
politeness avoid eye contact.