JSEVENT MANAGEMENT

ABSTRACT
 The JSEvents is an event management company in
Ahmedabad . As JSEvents Work in many sectors as
babyshower, anniversary party, birthday parties,
corporate events, pre wedding festivities, farewell party
 Our Mission is to ensure these events generate a positive
impact and motivate our client
 We do this by thinking strategically and imaginatively
about how to best meet our Client’s objectives.
IMPORTANCE OF STUDY
 The main objective is to know about the customer
satisfaction in event management.

 “To determine the role of customer satisfaction in

marketing and event management.”

 “To Analysis the impact of customer relationship and their

satisfaction in the event
 Company which event they have attend.”

 ”To advice JSEVENTS about the event service to build

the trust of their customers.”
DATA ANALYSIS
 Q1- how satisfied were you?
30% people were completely satisfied, 10% were neutral
while 10% were happy and 30% were not completely
satisfied rest 20% were expecting better.
Q2-Did we meet your expectations?

We met 40% clients expectation 30% were neutral while the

rest 30% were expecting better
Q3 How likely would you hire us in future?

40% would be happy to hire us to plan their event while the 20% would not like to plan with us and the rest 40% are
neutral
Q4 could we have planned event better?

40% were happy the way we planned while rest 60%

expectedsatisfied were you?
30% people were completely satisfied, 10% were neutral while
10% were happy and 30%
were not completely satisfied rest 20% were expecting better.
 Q5 where you sataisfied with the amount of service
provided?

Number of service provided made 40% client happy while

the rest 60% were expecting better
 
 Q6 were you satisfied with the quality?

According to 40% client the quality was up to the mark

while the 20% was not satisfied and other were neutral
 Q7 how helpful were the staff at the event?

50% client were happy with the labour servive while the
rest were neutral
 Q8 on what scale could we improve on?

Client base of 40% though that we could do better while

the 10% thought that the service provided was amazing
 Q9 was the price you paid reasonable?

According to 50% client price were reasonable while 30

% client were not completely satisfied while the 20%
were expected better
 Q10 How well was the event structured?

50% thought that event was well structured but rest 50%
expect improvement
FINDINGS
 30% people were completely satisfied, 10% were neutral while 10% were happy and 30%
were not completely satisfied rest 20% were expecting better.
 We met 40% clients expectation 30% were neutral while the rest 30% were expecting better

 40% would be happy to hire us to plan their event while the 20% would not like to plan
with us and the rest 40% are neutral
 40% were happy the way we planned while rest 60% expectedsatisfied were you?

 30% people were completely satisfied, 10% were neutral while 10% were happy and 30%
were not completely satisfied rest 20% were expecting better.
 Number of service provided made 40% client happy while the rest 60% were expecting
better
 According to 40% client the quality was up to the mark while the 20% was not satisfied and
other were neutral
 50% client were happy with the labour servive while the rest were neutral

 Client base of 40% though that we could do better while the 10% thought that the service
provided was amazing
 According to 50% client price were reasonable while 30 % client were not completely
satisfied while the 20% were expected better
 50% thought that event was well structured but rest 50% expect improvement
CONCLUSION
 JSEVENT management company for the purpose of the
decoration and arrangements The coordination among
the employees is good

 5 respondents out of 10 have suggested that they are not

satisfied with work of the company. And on an average
40% client wants JS events to improve on all the
perspectives.