PRAYER

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ENERGIZER
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 LESSON 11:

MAINTAINING
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QUALITY
SYSTEM (MQS)
LO 1.z Conduct final quality
checks on completed work/order

 1.1 Check completed work / orders for

compliance with supplier, company, or
customer specifications

 1.2 Conduct level of inspection

appropriate to the size and importance
of the job
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 1.3 Authorize documentation in
accordance with company
requirements

 1.4 Provide feedback to staff on the

quality of their work, with equal
emphasis on strengths and
weaknesses and opportunities for
development
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QUALITY SYSTEM
PROCEDURES
AND NEEDS
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 z ISO 9000
• The ISO 9000 family of standards is related to
quality management systems and designed to help
organizations ensure that they meet the needs of
customers and other stakeholders while meeting
statutory and regulatory requirements related to the
product.

• The standards are published by ISO, the

International Organization for Standardization, and
available through National Standards bodies.
• ISO 9000
z deals with the fundamentals of quality
management systems, including the eight
management principles on which the family of
standards is based

• ISO 9001 deals with the requirements that

organizations wishing to meet the standard have to
fulfill.

• Third party certification bodies provide independent

confirmation that organizations meet the
requirements of ISO 9001.
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• ISO 9001 z : 2008 Quality Management Systems –
Requirements is a document of approximately 30 pages
which is available from the national standards organization
in each country.

• • It is supplemented by two other standards: ISO 9000:2005

ISO 9001 deals with the requirements that
Quality Management Systems – Fundamentals
organizations wishing to meet the standard have to and
vocabulary and ISO 9004:2009 Managing for the sustained
fulfill.
success of an organization – A quality management
approach.
• Third party certification bodies provide independent
confirmation that organizations meet the
• Only ISO 9001 is
requirements of directly audited against for third party
ISO 9001.
assessment purposes.
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• The other two standards are supplementary and contain
deeper information on how to sustain and improve quality
management systems. They are therefore not used directly
during the third party assessment.

• ISO 9001 deals with the requirements that

organizations wishing to meet the standard have to
fulfill.

• Third party certification bodies provide independent

confirmation that organizations meet the
requirements of ISO 9001.
 SIX (6)
z DOCUMENTED PROCEDURES
• The standards specifies that the organization shall issue
and maintain the following six documented procedures:

• Control of Documents
• ISO 9001 deals with
• Control of Records
the requirements that
organizations wishing to meet the standard have to
• Internal Audits
fulfill.
• Control of Nonconforming Product / Service
• Third party certification bodies provide independent
• Corrective Action
confirmation that organizations meet the
requirements
• PreventiveofAction
ISO 9001.
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• In addition to these procedures, ISO 9001:2008

requires the organization to document any other
procedures required for its effective operation.

• ISO 9001 deals with the requirements that

organizations
• The wishing
standard also to meet
requires the the standard have
organization to
to issue
fulfill.communicate a documented quality policy, a
and
Quality Manual (which may or may not include the
• documented
Third party certification
procedures)bodies provide independent
and numerous records, as
confirmation
specified that the organizations
throughout standard. meet the
requirements of ISO 9001.
• It is widely z
acknowledged that proper quality
management improves business, often having a
positive effect on investment, market share, sales
growth, sales margins, competitive advantage. The
quality principles in ISO 9000:2000 are also sound,
• ISO 9001 deals with the requirements that
according to Wade and also to Barnes, who says
organizations wishing to meet the standard have to
that
fulfill."ISO 9000 guidelines provide a comprehensive
model for quality management systems that can
• make
Third any partycompany competitive.“
certification bodies provide independent
confirmation that organizations meet the
requirements of ISO
• Implementing ISO 9001.
often gives the following
advantages:
• Creates a more efficient, effective
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operation

• Increases customer satisfaction and

• ISO 9001 deals with the requirements that
retention
organizations wishing to meet the standard have to
fulfill.
•• Reduces audits
Third party certification bodies provide independent
confirmation that organizations meet the
• requirements marketing
Enhances of ISO 9001.
• Improves
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employee motivation,
awareness, and morale

• Promotes international trade

• ISO 9001 deals with the requirements that
organizations
• Increases wishing to meet the standard have to
profit
fulfill.
•• Reduces waste bodiesand
Third party certification increases
provide independent
confirmation
productivity that organizations meet the
requirements of ISO 9001.
• Common tool for standardization.
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What is the most

important reason you
would like to implement
ISO/TS 16949
Certification?
• Improve
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your image and credibility

• They will understand that you have

implemented a system that is focused on
• meeting
ISO 9001 customer
deals with therequirements
requirements and
that
organizations wishing to meet the standard have to
improvement.
fulfill.
•• This improves
Third party their
certification trust
bodies thatindependent
provide you will
confirmation
deliver what you that haveorganizations
promised. meet the
requirements of ISO 9001.
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• Qualify to supply the automotive industry

• Improve customer satisfaction

• Fully integrated processes

• ISO 9001 deals with the requirements that
organizations wishing to meet the standard have to
• fulfill.
Use evidence-based decision making

• • Third party
Create certification
a culture bodies provide
of continual independent
improvement
confirmation that organizations meet the
• requirements
Engage yourofpeople
ISO 9001.
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