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TOPIC 3 - Nonverbal Communication
TOPIC 3 - Nonverbal Communication
NONVERBAL
COMMUNICATION
OSM 404– COOMUNICATION FOR ADMINSTRATIVE PROFESSIONALS I
LEARNING OBJECTIVES
At the end of this topic, you will be able to:
i. Define nonverbal communication
ii. Describe how verbal and nonverbal codes works in
conjunction
iii. Identify two problems people have in interpreting
nonverbal codes
iv. Define and identify nonverbal codes
v. Recognize the types of bodily movement in nonverbal
communication
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
CONTINUE…
At the end of this topic, you will be able to:
vi. Describe the role of physical attraction in
communication
vii. State the factors that determine the amount of
personal space you use
viii. Understand how objects are used in nonverbal
communication
ix. Utilize strategies for improving our nonverbal
communication
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
REPETITION
• The same message is sent both verbally and nonverbally.
EMPHASIS
• The use of nonverbal cues to strengthen verbal messages.
• e.g.: hugging your mother and telling her that you really care
about her.
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
COMPLEMENTATION
• Nonverbal and verbal codes add meaning to each other and
expand the meaning of either message alone.
CONTRADICTION
• Verbal and nonverbal message conflicted.
• e.g.: angry – stated verbally that you were fine, but your bodily
movement and facial expression may have leaked your actual
feeling.
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
SUBTITUTION
• Nonverbal codes are used instead of verbal codes.
• e.g.: roll your eyes, stick your tongue, gesture thumbs down to
express your dissatisfaction.
REGULATION
• Nonverbal codes are used to monitor and control interaction
with others.
• e.g.: you walk away from someone who has hurt your feelings
or made you angry.
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
One Code
A Variety of Codes
Communicate a
Communicate the
Variety of
Same Meaning
Meanings
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
STATUS
• Communicated nonverbally by bigger gestures and less
eyes contact.
• e.g.: male bosses uses high tone of voice when talking to
subordinates but his subordinates act vice versa.
RESPONSIVENESS
• Exhibited by movement toward the other person, by
spontaneous gestures, by shift in position and posture.
• e.g.: Kids crying: mother will hugged and comforted them.
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
AFFECT
EMBLEMS ILLUSTRATORS
DISPLAY
REGULATORS ADAPTORS
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
ILLUSTRATORS
• Nonverbal movements that accompany or reinforce verbal
messages.
• e.g.: nodding head when you say “yes”.
AFFECT Display
• Nonverbal movements of the face and body used to show
emotion.
• e.g.: slammed door when angry.
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
ADAPTORS
• Nonverbal movements that you might perform fully in
private but only partially in public.
• e.g.: rub your nose in public or pick up your nose in
private.
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
2) PHYSICAL ATTRACTION:
❖ Physical attractiveness affect many aspect of our lives and lead
to more social successes.
❖ E.g.: beautiful people are treated differently, their misbehaved are
viewed as an isolated as compared to unattractive people.
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
3) SPACE:
❖ PROXEMICS: the study of the human use of space and distance.
❖ TERRITORIALITY:
❖ Your need to establish and maintain certain spaces as your own.
❖ E.g.: in a dorm, you might place your laptops, books and
stationeries on the right side of the table to mark your place and
signal the ownership of that space.
❖ PERSONAL SPACE:
❖ Is the personal “bubble” that moves around with you. It is the
distance you maintain between yourself and others.
❖ E.g.: when you sit or stand on a bus or train, you might mark the
distance between yourself and others.
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
❖ MONOCHRONIC PEOPLE:
❖ View time as very serious and they complete one task at a time.
❖ Often view their jobs as important than anything else.
❖ View privacy as important and they work independently and isolated.
❖ POLYCHRONIC PEOPLE:
❖ View time as important but it is not valued and they work on several
task at a time.
❖ Interpersonal relationship viewed as important than their work and
they tend to engage with others
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
5) TOUCHING:
❖ TACTILE COMMUNICATION: the use of touch in communication.
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
6) VOCAL CUES:
❖ PARALINGUISTICS FEATURES: the nonword sounds and nonword
characteristics of language, such as pitch, volume, rate and
quality.
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
NONWORD
QUALITY PRONUNCIATION ARTICULATION
SOUNDS
ENUNCIATION SILENCE
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
FEEDBACK
AUDIENCE
CONTEXT
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
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OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
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• End of Chapter 4
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