Professional Documents
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Production and Operational Management
Production and Operational Management
Production and Operational Management
CH . SOWMYA
21L310020
ZERO DEFECTS
It is a concept proposed by Mr . CROSBY.
Zero
defects Cause
Defect identificatio
cause n
removal
inspection
Six sigma
In 1986 , Bill smith and Mikel harry , two engineers at Motorola
were accredited to having developed “ SIX SIGMA “ and in 1955
jack welch made it the central business strategy of general electric.
D M A I C
DEFINE MESAURE ANALYSE DESIGN VERIFY
D M A D V
Key principles
Focus on the customer
Collect data
Improve continuously
Involve people