L1 SAP Process Insights

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L1 – SAP Process Insights

PUBLIC
Agenda
• Our vision
• Our offering
• Main capabilities
• Why choose SAP Process Insights
• Our customers
• SAP Process Insights as part of the entire suite

Use cases
•Process excellence
•Transformation to SAP S/4HANA

Appendix
• Service offering
• Prerequisites, data centers, technical onboarding
Our vision

Intelligent, sustainable
enterprise
In a world of hyper-change, SAP Signavio solutions
are a strategic pillar in every company’s success, Industry-specific
by making process part of their DNA. end-to-end processes

Business process management

Enterprise resource management


When people think process and transformation, Spend management
they think SAP Signavio solutions. Human capital management
Customer relationship management
Business network Industry cloud Planning

Enable every organization to become an Business technology platform


intelligent, sustainable enterprise.
App dev Integration Data and analytics AI

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Achieving fast insights to action at scale

Continuous process transformation becomes a In this context, time to insight and time to adapt
source of sustained competitive advantage. are key to becoming an intelligent enterprise. 

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SAP Signavio Process Transformation Suite

Collaboration
Stakeholder alignment and active collaboration across
departments

Process analysis and mining


Complete process analysis for enterprise 
transformations and operational excellence programs

Process and journey modeling


Standardized process and journey management, 
simulation, and modeling

Process governance and automated execution


Maintaining organizational and regulatory compliance
of all documented processes

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SAP Process Insights
Our offering

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Process excellence for customers of
SAP ECC and SAP S/4HANA

Process Discovery SAP Process Insights


tool for SAP S/4HANA solution for SAP ECC and SAP
transformation (trial) S/4HANA

Start with Process Discovery SAP Signavio Process


or SAP Innovation and SAP Process Insights Transformation Suite for full
Optimization Pathfinder* for immediate value business transformation
Free of charge Subscription Subscription

A free tool to help executives get a Continuous monitoring and improvement Process design, documentation, and
high-level overview of process of your company’s business processes governance
performance in the most important Preparing your processes for the Process mining
areas
transformation to SAP S/4HANA Journey modeling
Get started here:
Quick insights leading to quick results Collaborative business transformation 
www.s4hana.com
www.sap.com/pathfinder

*The SAP Innovation and Optimization Pathfinder service is for customers of SAP
S/4HANA. The Process Discovery tool is for customers of SAP ERP Central
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Component (SAP ECC).
7
SAP Process Insights
Our offering

SAP Process Insights is a process analytics solution for


business executives, process owners, and transformation
centers that provides:
Click icon to add image

• A quick start with fast data extraction from SAP ERP environments

• Content giving instant insights into the core business processes of


the SAP ERP application

• Rapid identification of focus areas with powerful functionality


to drill down to potential root causes 

• Recommended actions and technologies for process


improvements

• Benchmarking KPIs with industry best practices


© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8
SAP Process Insights
The fastest path to process excellence for SAP customers

Same-day insights Narrow Connect Start improving


your focus the dots right away
Use automated, advanced Find out where your issues Foster collaboration between Leverage process
process data extraction and really are by drilling down to decision-makers, business improvement
continuous updates for a even a single document level professionals, and IT experts recommendations, focusing
clearer understanding of and using benchmarking through an intuitive, user- on corrective actions for your
business processes end to capabilities. friendly application. SAP software system, best
end. practices, and relevant SAP
applications.

*Through partnership with FortressIQ

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SAP Process Insights
Main capabilities

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SAP Process Insights
Capabilities
LA
B
PR
• Process flows EV
IE
W
• Performance indicators
• Powerful drill-down functionality
• Correction recommendations
• Innovation recommendations
• External benchmarks

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SAP Process Insights
Process flows: Data-driven decisions to prioritize process improvements

40+ delivered process flows and


900+ typical issues and
inefficiencies
Make data-driven decisions about
which business areas to prioritize
for improvement.
Get insights fast. Updates happen
daily.
There is more to come. The number
of available process flows increases
with every release.

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SAP Process Insights
Process performance indicators: Monitor process performance

100+ delivered metrics


Make data-driven decisions about
which business areas to prioritize
for improvement.
Get insights fast. updates happen
daily.
There is more to come. The number
of process performance indicators
increases with every release.

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SAP Process Insights
Powerful drill-down functionality: Filtering for the greatest impact

Narrow your focus to discover where


your issues really lie.
Fix the root cause instead of just
applying band-aids.

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SAP Process Insights
Correction recommendations: Start improving right away

Get tailored recommendations


specifically linked to previously
identified issues.
Select by comparing the expected
impact on your process performance
and execution effort.

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SAP Process Insights
Innovation recommendations: Innovate your processes with new
technologies
Get recommendations for best-
practice SAP technology and SAP
solutions, for example, robotic
process automation (RPA) bots or
SAP S/4HANA capabilities.
Choose the improvement path that
is right for your organization.

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SAP Process Insights
External benchmarking*: compare performance against industry peers

Get a better understanding of your


performance.
Learn if you’re performing well or
badly.
Better interpret your performance by
providing you with a peer group you
can compare against.

Set informed improvement targets.

*Currently only available for selected automation rate PPIs

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Why choose
SAP Process Insights

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Why choose SAP Process Insights

• Quick results and easy implementation


No months-long project – you just plug it in and get the first results the next day.

• Broadness of scope
Not only one or two processes but 40+ process flows * provide a holistic overview of
company’s performance. Ready-to-use content reduces your time to insights.

• Recommendations right away


Benefit from years of business process expertise bundled into recommended actions.

• Continuous monitoring
See the results of your improvements with daily updates. Connect the dots in a true
collaborative environment for decision-makers, business and IT professionals.

• Fact-based decisions
Act on meaningful insights instead of gut feeling with a data-driven approach to
process improvement.

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC *Additional content is added regularly 19
SAP Process Insights
Customers

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SAP Process Insights
What our customers say about us
Overall, SAP Process Insights helped us identify We have finally got transparency in our order-to-cash
and quantify process improvement potential as process – and as one of the first steps, we increased
well as check if our defined action items automatic creation of sales orders by 17%.
triggered sustainable process changes.
European high-tech company
German tech company

SAP Process Insights proved extremely useful


SAP Process Insights is going to be essential to our SAP
and allowed us to surface insights we would
S/4HANA transformation, as it will let us get transparency
probably never find otherwise. We loved the
and harmonize a number of ERP systems.
ability to drill down with multiple filters.
Automotive customer
Large retailer

An independent cloud product is exactly what we SAP Process Insights and its process flows are exactly
needed. And it shaped up to be a great support what we missed so far in our process excellence
and guidance during and after the SAP S/4HANA programs. This tool definitely comes at the right time.
transformation journey.
Chemicals customer
Process engineering company
Quotes captured by the product team during customer meetings and reviews, hence anonymized. Not official customer
quotes.
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SAP Process Insights
as part of SAP Signavio Process
Transformation Suite

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SAP Signavio Process Insights
within SAP Signavio solutions

Collaboration
Stakeholder alignment and active collaboration across
departments

Process analysis and mining


Complete process analysis for enterprise 
transformations and operational excellence programs

Process and journey modeling


Standardized process and journey management, 
simulation, and modeling

Process governance and automated execution


Maintaining organizational and regulatory compliance
of all documented processes

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 23


SAP Process Insights
within SAP Signavio solutions (for SAP customers)

SAP Process Insights is the process analytics


solution for SAP customers enabling them to
derive fast business insights.
• Rapidly connect to SAP ERP or SAP S/4HANA to
immediately identify process improvement potential
and improvement opportunities.

• Generate recommendations to prioritize automation


and business improvement activities.

• Benchmark within and across various industries to


understand process performance.

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SAP Process Insights
with SAP Process Insights (for SAP customers)

End to end process analysis for enterprise


transformations and operational excellence
programs

SAP Signavio Process Intelligence


Embrace a data-driven approach to discover,
analyze, and mine your end-to-end processes.

SAP Process Insights


Locate and prioritize process improvement
potential for specific SAP solutions.

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SAP Signavio Process Intelligence
with SAP Process Insights (for SAP customers)

SAP Process Insights SAP Signavio Process Intelligence


Start right away, locate, benchmark, ... then focus your mining efforts and
correct and prioritize … start a deep analysis
Get a broad overview across many SAP processes and quickly Focus on the identified areas with the highest potential for
locate and narrow down, be pointed in the right direction and improvement and value.
prioritize process improvement potential. Start a deep analysis of the processes based on real process
execution, tailored to your needs and across multiple systems.

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SAP Signavio Process Intelligence
with SAP Process Insights (for SAP customers)

SAP Process Insights SAP Signavio Process Intelligence


Start right away, locate, benchmark, ... then focus your mining efforts and
correct and prioritize … start a deep analysis
• Readily acquire data from SAP systems (plug and play). • Connect to SAP and non-SAP systems to get a complete
view of your end-to-end processes.
• Get an overview of a broad scope with multiple process
flows, including 1000+ metrics across multiple lines of • Get visibility into your real process execution and
business and end-to-end processes. your experience reality with process discovery, analytics and
widgets.
• Quickly find out where your problems are with 100+
available performance indicators. • Focus on identifying why, where, and how process or
experience issues and inefficiencies occur.
• Benefit from ready-to-use business-friendly
content and benchmarks specific for your industry. • Drill deeper with detailed and ready-to-consume insights on
process and experience data.
• Quickly improve your processes at the system and technical
level with targeted improvement recommendations. • Share insights within SAP Signavio Process
Transformation Suite to collaboratively achieve operational
and experience excellence.

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Thank you.
Contact information:
XXXXXX
SAP Process Insights
for enterprise transformations

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SAP Signavio Process Transformation Suite
for enterprise transformations

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SAP Signavio Process Transformation Suite
for transformations to SAP S/4HANA

Discover Prepare Design Realize Deploy Run

Discover process status Prepare the Implement process Monitor and


Model and collaborate Govern the rollout
and identify areas of transformation improvements continuously improve
on future state
improvement

• Document variants • Publish process • Monitor


• Analyze the status • Benchmark and run • Align on future updates process and
quo analytics state • Generate system business
requirements • Educate on the performance
• Understand and • Document the • Standardize new state
document processes in detail processes • Automate using •
workflows and • Check
• Identify • Check process • Simplify where intelligent RPA performance
opportunities and conformance necessary
validate • Govern processes
• Assess time, cost, • Simulate changes
and effort
• Identify key KPIs

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SAP Signavio Process Transformation Suite
for transformations to SAP S/4HANA

Discover Prepare Design Realize Deploy Run

Discover process status Prepare the Implement process Monitor and


Model and collaborate Govern the rollout
and identify areas of transformation improvements continuously improve
on future state
improvement

Process analysis Implementation Rollout Monitoring

Scoping and Current Target state


Enablement Execution
goal definition process modeling definition

Governance

SAP Signavio Process Collaboration Hub

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SAP Signavio Process Transformation Suite
for transformations to SAP S/4HANA

Discover Prepare Design Realize Deploy Run


Discover process status Model and collaborate on Monitor and
Prepare the Implement process Govern the rollout
and identify areas of continuously improve
transformation improvements
improvement future state

Process analysis Implementation Rollout Monitoring

• SAP Process Insights • SAP Process Insights • SAP Signavio Process Manager • SAP Signavio Process Manager • SAP Process Insights
• SAP Signavio Process Intelligence • SAP Signavio Process Intelligence • SAP Signavio Process Governance • SAP Signavio Process • SAP Signavio Process Intelligence
• SAP Signavio Process Collaboration Hub
Collaboration Hub
• SAP Process Automation

Scoping and Current Target state


Enablement Execution
goal definition process modeling definition
• SAP Signavio Process
• SAP Process Insights • SAP Signavio Process Manager • SAP Signavio Process Manager • SAP Process Insights
Collaboration Hub
• SAP Signavio Process Manager • SAP Signavio Journey Modeler • SAP Signavio Journey Modeler • SAP Signavio Process Intelligence
• SAP Signavio Process • SAP Signavio Process • SAP Signavio Process • SAP Signavio Process Collaboration
Intelligence Collaboration Hub Collaboration Hub Hub
• SAP Signavio • SAP Signavio Process • SAP Signavio Process • SAP Process Automation
Process Collaboration Hub Intelligence (optional) Intelligence (optional)

Governance
• SAP Signavio Process Governance • SAP Signavio Process Governance • SAP Signavio Process Governance • SAP Signavio Process Governance

SAP Signavio Process Collaboration Hub

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SAP Signavio Process Transformation Suite
Benefits from your transformations to SAP S/4HANA

Steer your project Identify opportunities Continuously innovate

• Benefit from a collaborative • Identify which capabilities • Establish a process-first mindset


framework to bring IT and address existing business in your company.
business together. problems. • Establish a data-driven mindset
• Get visibility of as-is status and • Simplify and standardize your in your company.
what needs to be migrated from processes. • Establish a coherent and aligned
a business perspective. • Identify opportunities for approach to processes,
• Model processes and automation to achieve efficiency company-wide.
journeys collaboratively. ​ and save costs. • Foster a continuous
• Improve budget and timeline • Get recommendations on best improvement approach after a
adherence in your practices from SAP and the first transformation.
transformation project. components for SAP S/4HANA. • Maintain process compliance​.
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SAP Process Insights accelerates and simplifies
transformation projects for SAP S/4HANA

Faster time to Lower total cost of


value implementation

Layer Value

Agility Innovation
Strategic

Collaboration Governance

Continuous
Best practices
Value

improvement
Business processes
Automation Compliance

Standardization Scalability
Technical
Ecosystem
Simplification
readiness

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SAP Process Insights
for transformations to SAP S/4HANA

Discover Prepare Run


Discover process status Monitor and
Prepare the
and identify areas of continuously improve
transformation
improvement

Get fast insights on: Dive deeper Stay on top of your performance
- Process performance across - Analyze processes in more detail - Leverage the live data connection
different lines of business and end- and frequent updates to monitor
- Identify inefficiencies
to-end processes your processes performance
- Drill down to the affected business
- Master and configuration data objects
Keep improving
- Degree of automation
- Make use of continuously updated
- Internal benchmarks
Clean up your system improvement recommendations,
- Relevant SAP S/4HANA capabilities both for corrective actions, and for
- Use correction recommendations for
and their value SAP product investments
master and configuration data

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SAP Process Insights
for process excellence

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SAP Process Insights solution capabilities support
continuous improvement of processes running through your SAP system*

1. Understand your
processes with delivered
process flows and process 2. Dive deep with analytic
performance indicators. capabilities to find the root cause
of your issues.

Plug and play 3. Go from fast insights to


in 24 hours immediate results using the tailored
improvement recommendations.

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC * Available for SAP ECC, SAP S/4HANA, and SAP S/4HANA Cloud, private edition. 38
Typical customer challenges and questions that SAP Process Insights helps
to answer (example for the lead-to-cash process)
Where inefficiencies are in our invoice-to-
How many sales orders have a
cash process (delays, long lead times, high
billing or a credit block?
cancellation and credit memo rates, low
automation rates, manual reworks)?
What kind of information
(missing fields) is missing
Is the invoice-to-cash process on sales orders that is
harmonized across all our preventing the timely
countries? (Where are our creation of the invoice?
internal best practices and
where are the worst practices?)
How many errors and
what kind of errors occur
during our automatic
How many deliveries billing-due runs?
shipped to customers have
not yet been billed?
How many invoices were
created later than
planned?
How many sales orders
(services, third-party) are not
billed yet? Are the “right”
payment terms used?
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SAP Process Insights has an unrivaled and constantly growing
delivered content coverage.1

40+ 8 6
Process flows Lines of business End-to-end processes
Finance Lead to cash
100+ Sourcing and procurement Source to pay
Process
performance Sales Plan to fulfill
indicators
for: R&D/Engineering Governance
18+ Supply chain Finance
Correction
recommendations Manufacturing Acquire to
decommission

550+ Asset management

Innovation Service
recommendations
1 Generally available for SAP ECC, SAP S/4HANA, and SAP S/4HANA Cloud, private edition.
This slide covers the scope at release 1.4 in February 2022 : more content is planned to come
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SAP Process Insights
for process excellence

Discover Prepare Run


Discover process status Monitor and
Prepare the
and identify areas of continuously improve
transformation
improvement

Get fast insights on: Dive deeper Stay on top of your performance
- Process performance across - Analyze processes in more detail - Leverage the live data connection
different lines of business and end- and frequent updates to monitor
- Identify inefficiencies
to end processes your processes performance
- Drill down to the affected business
- Master and configuration data objects
Keep improving
- Degree of automation
- Make use of continuously updated
- Internal benchmarks
Clean up your system improvement recommendations,
- Relevant SAP S/4HANA capabilities both for corrective actions and for
- Use correction recommendations for
and their value SAP product investments
master and configuration data

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Appendix

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Prove the value with Process Discovery, level up with SAP Process Insights

Powerful drill-down functionality


Segment and deep-dive into the insights
provided by SAP Process Insights to each
individual document.

Process Discovery SAP Process Insights Recommendations for correction


for transformation to SAP S/4HANA for SAP ECC and SAP S/4HANA Fix performance through corrective action,
(trial) which does not require license acquisition.

Continuous monitoring and


improvement
80 process performance indicators 1000+ process performance indicators*
Get new insights every day.
Top 5 org units All org units
Static one-time report Continuous live data

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*Including stand-alone PPIs and process flows with contextual information 43
SAP Process Insights supports your move to SAP S/4HANA
Supported use cases

Understand current process Reduce complexity of master Provide solid transactional Understand current degree of
Goal

performance in SAP software. and configuration data. basis for planning apps. process automation.

Reduce implementation efforts in Make sure transactional system data Increase use of automation
greenfield approach. is reflecting reality. capabilities (standard as well as
Benefit

Get instant insights into different intelligent RPA or ML).


business processes. Reduce migration efforts (customer Have solid basis for all SAP software
vendor integration). planning and simulation capabilities. Increase error-free automatic
Understand internal best and worst processing.
practices. Reduce complexity for users. Reduce migration efforts.
Increase no-touch processing.
Reduce testing efforts in the future. Increase archiving success rate.
Capability

Various PPIs to show obsolete Various automation rate and


Different process flow Various PPIs to show what
documents with corresponding exception PPIs across LoBs
scenarios delivered for 6 objects are not or no
clean-up recommendations and many improvement
lines of business (LoBs) longer used
across LoBs recommendations

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SAP Process Insights supports your move to SAP S/4HANA
Feature support

Fast insights Automatic corrective Automatic innovation (Semi-)automatic Progress reporting


Deliverable

recommendations recommendations resolution


and instructions
Description

First insights within a day Automatic and customer- Historic trending of PPI
Automatic and customer- Integration with other tools
and then daily updates specific recommendations on data to see the impact on
specific recommendations (business operations self-
on: master data and configuration implemented action items
on new innovations that healing or SAP Process
• Completion rates improvements that will derived from given
should be applicable as Automation) for
• Automation rates otherwise remain in the new recommendations
part of the new intelligent (semi-)automatic
• Cycle times SAP S/4HANA environment
enterprise environment resolution of
• Exceptions
recommendations
• ...

Process flows
Feature

and single Recommendation Recommendation Business


process board for board for operations self- Historic trend
performance corrective actions innovations healing reporting
indicators

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SAP Process Insights
Application structure

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SAP Process Insights – Start perspectives

1
End-to-end-processes perspective Line-of-business perspective
Acquire to decommission Finance Asset management Finance

Lead to cash Plan to fulfill Manufacturing Sales

Source to pay Governance Services Sourcing and procurement

Supply chain R&D, engineering

2
A B C D

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SAP Process Insights – Analysis options and improvement steps
A B C D
2
Analyzing process performance Improving process performance

A Process flows B Performance indicators C Correction recommendations D Innovation recommendations

Selection of available process flows Throughput List of correction recommendations SAP S/4HANA capabilities

Intelligent technologies
Backlog
SAP Intelligent
Process progress Recommendation details
Robotic Process Automation
Exception
SAP Workflow Management
Blockers and other information

Recommended actions Situation handling


Automation rate

Machine learning
List of documents
Changes
with filtering options

User experience
Customizing configuration

Other SAP solutions


List of documents with filtering options

Recommendations for corrections (C) and innovations (D)


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Services offering around
SAP Process Insights

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SAP Signavio offerings further support the customer
with a number of tailored service offerings

For those starting out For more complex engagements


 Business process assessment service  Process insights and improvement
Scope: Interpretation of the process discovery report, insights, and (requires SAP Process Insights, starter pack
engagement road map or a starter pack for SAP Signavio solutions)
Scope: Leveraging the power of SAP Process Insights or SAP Signavio
solutions for transformation and improvement projects
 Quick-start service for
SAP Process Insights  Premium engagement business scenario
Scope: Implementation and setup service for SAP Process Insights
Improving your business processes through insights, automation, and
innovation
 SAP Process Insights, starter pack
Scope: Use of SAP Process Insights for continuous improvement
and for securing transformation success of SAP S/4HANA

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SAP Process Insights
Prerequisites, data centers,
technical onboarding

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Technical prerequisites
SAP Process Insights

Managed ERP system:


• SAP ERP Central Component (SAP ECC) 6.0 EHP7/EHP8, SAP
S/4HANA, or SAP S/4HANA Cloud, private edition (any version
in maintenance)
• Plug-in versions: at least ST-PI 740 SP15 and ST-A/PI 01U SP2,
including respective SAP Notes
• Users and authorizations
• Certificates for imports for SAP Business Technology Platform
(SAP BTP)
• Parameter
• Proxy settings (HTTPS connection)

Client requirements
• Supported browser: Google Chrome, Apple Safari, Mozilla Firefox
(Microsoft Internet Explorer and Microsoft Edge are not supported)
Full details and the most up-to-date
version of prerequisites can be found on
the help portal for SAP Process Insights.
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Architecture
SAP Process Insights

Architecture
• SAP Process Insights
transfers process
performance data over
the ST-PI plug-in from
SAP ECC or SAP
S/4HANA to SAP BTP.
• Process performance
data is stored in SAP
HANA Cloud.
• User can access the
data over a supported
browser.

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Available data centers
SAP Process Insights

CA10
EU20
Canada EU11
Netherlands
AWS Germany
Azure JP10
US10 AWS
USA Japan
AWS AWS

AP10
Existing data Australia
center AWS

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Technical onboarding
SAP Process Insights

How to set up SAP Process Insights on SAP BTP:


• Global account is provisioned automatically.
• Create subaccount, if not already done.
• Set up entitlements.
• Create service instance (space, service instance,
service key).
• Configure identity provider.
• Maintain user (including user for SAP to access the
system to provide ramp-up support).
• Complete “technical handshake” between SAP Process
Insights on SAP BTP and managed ERP system.

Full details and the most up-to-date


version of prerequisites can be found on
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC the help portal for SAP Process Insights. 55

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