Professional Documents
Culture Documents
Chapter 3 in SMP
Chapter 3 in SMP
• It is the
physiological
process of receiving
sound waves
Listening
• It is the
cognitive
process
whereby
people attach
meaning to
aural signals
The Listening Level Energy
Involvement Scale
Listening to Help Others
Listening to Analyze and Evaluate
Content
Listening to Retain Content
Hearing
Three Basic Listening Modes
1. Competitive or Combative
2. Passive or Attentive Listening
3. Active or Reflective Listening
Competitive or Combative
Listening