COMMUNICATION

SKILLS
Areeba Khalil
Communication is your ticket to success, If
you pay attention and learn to do it
effectively

- Theo Gold
Communication Skills 3

LEARNING OBJECTIVES
 Concept about communication skills
 Types of communication skills
 Active Listening skills
 Effective Communication
 Barriers in Effective Communication
 7 C’s of Effective Communication
 Tips of improving public speaking skills
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COMMUNICATION SKILLS
 Communication skills are the abilities you use when giving
and receiving different kinds of information.
 Some examples include communicating new ideas, feelings
or even an update on your project.
 Communication skills involve listening, speaking, observing
and empathizing.
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4 TYPES OF COMMUNICATION

 Non-Verbal Communication
 Verbal Communication
 Written Communication
 Visual Communication
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4 TYPES OF COMMUNICATION

Non-Verbal Communication:
 Facial Expression
 Posture
 Gestures and physical touch
 Eye Contact
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4 TYPES OF COMMUNICATION

Verbal Communication:
 Pitch
 Tone
 Content
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4 TYPES OF COMMUNICATION

Written Communication:
 Structure
 Clarity
 Content
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4 TYPES OF COMMUNICATION

Visual Communication:
 Content
 Tone
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ACTIVE LISTENING SKILLS

1. Pay attention
 Look at the speaker directly
 Put aside distracting thoughts
 Don’t mentally prepare a rebuttal
 Listen” to the speaker’s body

2. Show That You’re Listening

 Nod occasionally
 Smile and use other facial expressions
 Note your posture – important!
 Encouraging the speaker
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ACTIVE LISTENING SKILLS

3. Provide Feedback
 Your role as a listener is to understand what is being said.
 Reflect on what has been said by paraphrasing: Example:
“What I’m hearing is” or “Sounds like you’re saying”
 Summarize the speaker’s comment periodically
 Helps you stay focused

4. Defer Judgment
 Allow the speaker to finish each point before asking
questions.
 Don’t interrupt with counter arguments.
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ACTIVE LISTENING SKILLS

5. Respond Appropriately
 Active listening is a model for respect and
understanding.
 Be candid, open and honest in your
response
 Assert your opinions respectfully.
 Treat the person in a way he or she would
want to be treated
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HOW CAN WE MAKE

EFFECTIVE OUR
COMMUNICATION…????
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EFFECTIVE COMMUNICATION
 Effective communication is the communication which
produces intended a desired result
 Effective Communication is a two way process – sending the
right message and to the right person
 Effective Communication helps to understand a person or
situation in a better way
 In enables to solve the differences, build trust and respect in
the organization
 Some time our message is misunderstood or we
misunderstand the receive message, effective
communication help us to resolve problems with both point
of view
 Effective communication helps us to connect well with kids,
spouse, boss, colleagues etc
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PSYCHOLOGICAL BARRIERS IN
EFFECTIVE COMMUNICATION

Psychological barriers are due to the emotional character and

mental limitations of human beings. These barriers result in
absent-mindedness, the fear of expressing one’s ideas to others,
excitement and emotional instability—all accounting for an
overwhelming number of communication problems.
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PSYCHOLOGICAL BARRIERS IN
EFFECTIVE COMMUNICATION
 False Assumptions
 Anger
 Attitudes and Values
 Negative Self Image
 Fear and Defensiveness
 Implication and Inferences
 Close-mindedness, Overconfidence & Empathy
 Emotions
 Information Overloaded
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7 C’S OF EFFECTIVE
COMMUNICATION
1. Completeness
 Complete communication develops and enhances reputation of
an organization.
 Moreover, they are cost saving as no crucial information is
missing and no additional cost is incurred in conveying extra
message if the communication is complete.
 A complete communication always gives additional information
wherever required. It leaves no questions in the mind of
receiver.
 Complete communication helps in better decision-making by
the audience/readers/receivers of message as they get all desired
and crucial information.
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7 C’S OF EFFECTIVE
COMMUNICATION
2. Conciseness
 It is both time-saving as well as cost-saving.
 It underlines and highlights the main message as it avoids using
excessive and needless words.
 Concise communication provides short and essential message in
limited words to the audience.
 Concise message is more appealing and comprehensible
(understandable) to the audience.
 Concise message is non-repetitive in nature.
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7 C’S OF EFFECTIVE
COMMUNICATION
3. Consideration
 Emphasize on “you” approach.
 Empathize with the audience and exhibit interest in the
audience. This will stimulate a positive reaction from the
audience.
 Show optimism towards your audience. Emphasize on “what is
possible” rather than “what is impossible”. Stress on positive
words such as jovial (jolly), committed, thanks, warm, healthy,
help, etc.
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7 C’S OF EFFECTIVE
COMMUNICATION
4. Clarity
 It makes understanding easier.
 Complete clarity of thoughts and ideas enhances the meaning of
message.
 Clear message makes use of exact, appropriate and concrete
words.

5. Concreteness
 It is supported with specific facts and figures.
 It makes use of words that are clear and that build the
reputation.
 Concrete messages are not misinterpreted.
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7 C’S OF EFFECTIVE
COMMUNICATION
6. Courtesy
 Courtesy implies taking into consideration both viewpoints as
well as feelings of the receiver of the message.
 Courteous message is positive and focused at the audience.
 It makes use of terms showing respect for the receiver of
message.
 It is not at all biased.
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7 C’S OF EFFECTIVE
COMMUNICATION
7. Correctness
 The message is exact, correct and well-timed.
 If the communication is correct, it boosts up the confidence
level.
 Correct message has greater impact on the audience/readers.
 It checks for the precision and accurateness of facts and figures
used in the message.
 It makes use of appropriate and correct language in the message
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TIPS FOR IMPROVING YOUR

PUBLIC SPEAKING SKILLS
 Nervousness Is Normal. Practice and Prepare
 Know Your Audience. Your Speech Is About Them, Not
You.
 Organize Your Material in the Most Effective Manner to
Attain Your Purpose
 Watch for Feedback and Adapt to It
 Let Your Personality Come Through
 Use Humor, Tell Stories, and Use Effective Language
 Use Your Voice and Hands Effectively. Omit Nervous
Gestures
 Grab Attention at the Beginning, and Close with a Dynamic
End
THANK YOU