Professional Documents
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Walker ch01 Lecture
Walker ch01 Lecture
CHAPTER 1
Introducing
Hospitality
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Chapter Objectives
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Hospitality Through the Ages
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Ancient Times
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Greece and Rome
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Medieval Times
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Coffee Houses
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
The New World
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
The French Revolution
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
The Nineteenth Century
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
The Twenty-First Century
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Welcome to You, the Future
Hospitality Industry Leaders!
• The hospitality industry is one of the
most fascinating, fun, and stimulating
to work in, plus you get paid quite well
and have excellent advancement
opportunities.
• The hospitality industry is one in which
it does not take long before
advancement opportunities come
along.
continued on next slide
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Welcome to You, the Future
Hospitality Industry Leaders!
• A degree plus experience enables
almost anyone with the service spirit to
enjoy success.
• The National Restaurant Association
(NRA) forecasts a need for thousands
of supervisors and managers in the
hospitality and tourism industry.
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
The Pineapple Tradition
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
The Interrelated Nature of
Hospitality and Tourism
• The hospitality and tourism industry is
the largest and fastest growing industry
in the world.
• An exciting aspect is that the industry
comprises so many different
professions.
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Hospitality Industry Philosophy
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Service Philosophy Is a Way of Life
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Success in Service
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Moments of Truth
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
The Focus on Service
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Service and Total Quality
Management (TQM)
• In the area of service, TQM is a
participatory process that empowers all
levels of employees to work in groups
to establish guest service expectations
and determine the best way to meet or
exceed those expectations.
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Career Paths
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Is the Hospitality Industry for You?
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Now Is the Time to Get Involved
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Professional Organizations
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.
Trends in Hospitality and Tourism
Copyright © 2017
Introduction to Hospitality,
ICD-10-CM/PCS Coding: A Map
7/e, to
Global
Success
Edition
Pearson Education, Ltd.
Lorraine
John R. Walker
M. Papazian-Boyce
All Rights Reserved.