TOM PETERS

DISCUSSION
(PART II)
TOWEL GROUP
 Start Something Dull
S To Don't List
U
B
TDY Finance Writing Matters

T
O You are The Company
Thank You Notes
P You Keep

I
The Calender Never Lies
C You are Your Message
S
Start Something Dull
" A N D S O Y O U WA N T T O K N O W W H AT Y O U O U G H T T O D O W H E N
Y O U G R O W U P ? W H Y D O N ’ T Y O U G E T I N T O T H E D O G WA L K I N G
BUSINESS? WHY DON’T YOU CLEAN MOLD OUT OF BASEMENTS?
W H I C H I S T O S A Y, A N Y T H I N G — I N F A C T , E V E N T H E S T U F F T H AT
S O U N D S T H E M O S T D U L L — C A N B E S E R I O U S LY C O O L , S E R I O U S LY
F U N , A N D S E R I O U S LY P R O F I TA B L E "

I think “dull” it will be fine if you know what did you like to do something, it’s a
“dull” but its sounds fun and needed for everyone??

Example 1 Example 2 Example 3

I enjoy to read books, so I constantly buy
new ones for my collections, but I feel
“bull” out of reading them, which makes
me wonder why I shouldn't turn this book
into a "book café" instead. so that they
won't need to purchase as many of those
books
I enjoy doing the laundry and cleaning I enjoy board games, and the longer this
the house, but it’s “dull" because I'm game is played, the more I enjoy it. When
exhausted from doing it. There must be are you planning to open the "board game
others who feel the same way as I do, and cafe"?
this makes me wonder why there isn't a
service for those who feel as I do—busy
or tired of doing something.
 TDY Finance
Tom believes that if there is ever an opportunity for “temporary duty”
in finance, you should take it. It will teach you volumes about how
your organization works. Finance people are critical to every decision
in your organization. Understanding finance helps you understand the
organization. It will also help you when you have good relationships
with people in finance when you are promoting a new idea.

Have you ever done TDY in the finance department? Has the how you can learn more about your financial operations – and
opportunity to do TDY ever arisen for you? meet more people in finance. See if you can arrange for some
cross-functional meetings and get-togethers.

Yes. Because it's upgrade our • Make a regular meeting once a weeks.
organization skills. sor example : • Voluntary give a help.
documentation (input-output), time • Voluntary giva an advise.
management, tally, precision, accuration, • Casual communication.
and carefull.
Thank You Notes
WILLIAM JAMES SAID, “THE DEEPEST HUMAN
N E E D I S T H E N E E D T O B E A P P R E C I AT E D . ”
PEOPLE REMEMBER THANK YOU NOTES. THANK
E V E RY O N E W H O M A D E A D I F F E R E N C E , N O T J U S T
T H E P E R S O N AT T H E T O P.

What different things trigger a thank you note (customer When you write thank you notes, whom do you thank? Your
service, employee recognition, etc)? Think about how you customers? Employees for a great job? Vendors? People on the
can do more. front line? Try to think more broadly about the value and uses
of thank you notes.

I Usually giving the thank you notes. not only to the tops but We can send thank you notes to anyone. to managers, co-workers,
also to my collague, customer, and friends (personalized. if we customers, friends, servers serving food, even strangers who might
have deepened ourselves in this matter, we don't need triggers help us if we drop something. thank you note can be delivered if we
anymore to deliver thank you notes. feel helped. we have to grow the feeling by getting used to it
The Calendar Never
Lies
YOU ARE YOUR CALENDAR. YOUR BIGGEST ASSET IS
YOUR TIME. SO IF YOU THINK SOMETHING IS
I M P O RTA N T, T H E N Y O U R C A L E N D A R B E T T E R R E F L E C T
T H AT . T H E C A L E N D A R N E V E R L I E S . H AV E A B U D D Y H E L P
Y O U R E V I E W Y O U R C A L E N D A R T O C H E C K T H I S O U T.

Take a look at your calendar. Does it reflect your stated
priorities? Are you really giving priority to the things that
are important?
No. Because all our customer is improtant. we usually do first come first
serve. But, occassionally we give one or two chance for our special
customer if they need our help urgently.
Do you have a buddy who can help you “audit” your
calendar? If you don’t, then find one.
yes, because we still need other suggestion to check our calender. for
example, the managers check my calender and give some advice.
 To Don't List
Most of us have "to do" lists. But sometimes people can over commit
or can generate so many ideas that it is overwhelming. If that is a
problem, there is a solution: You might want to think about creating a
"to don't" list. A “to don’t” list can help you prioritize. Focus formally
on "to don'ts!"

Do you say “yes” to too many things? Why?
Yes, because our culture to help each other. but we need to
prioritize our jobscope.
Think about how you can say “no” in a way that is
positive.
• We help to the person to the correct channel.
• We guide the person by giving other alternative
• We encourage them
• Ask for longer time frame.
Writing Matters
G R E AT W R I T I N G M A K E S A H U G E D I F F E R E N C E .
It reflects well on you.
The quality of written communication is incredibly important.
The good news is that you can always improve your writing
skills. Practice!

All the ways that you write & How to work How to work on my writing:
my writing
from casual to professional. From direct messages, email (to 1 2 3 4 5
colleagues, customers and principal) to report (monthly report to STEP STEP STEP STEP STEP
superior, trial report to customers, technical complaint to
Practice on writing Increase reading Find a writing Write the ideas and Re-read, edit and
principal). frequency partner develop sentences re-write our
-Forming an outline to help solidify structure previous writing

H -Review grammar and spelling

-Eliminates unnecessary words 6 7 8 9
O -Read about something that is similar to what we
want to write
STEP
Imitates writer that
STEP
Analyse writing
STEP
Do research on the
STEP
Join a writing

W -Proofreading to catch errors

-Ask feedback from someone (peer review)
we admire that we admire topic that we want
to write
workshop
 You Are The Company
You Keep
W E A R E T H E C O M P A N Y W E K E E P. HANG OUT WITH
I N T E R E S T I N G , D I V E R S E , A N D C R E AT I V E P E O P L E A N D I T
WILL HELP YOU. E V E RYB OD Y W I T H W HO M WE I N T E R A C T I S
I M P O R T A N T T O I N N O VAT I O N . A S T O M P U T S I T, " H A N G O U T
WITH COOL PEOPLE AND YOU WILL BECOME COOL."

Who do you hang out with? Is it the What can you do to shake this set up a process to have interesting get-
same people all the time? up? togethers with “cool” people.
•Colleague, office mates. •Sharing about our same interests or 1 2 3
•Friends, from my ex-schools and hobby.
STEP STEP STEP
university. •Talk about current issues and news.
•Friends of friend, from the various Meet the old Allow them invite Sharing our
•Sharing experiences from various friends, ex-schools their ‘cool’ friends, experiences, and
profession backgrounds. perspective and professions. and ex-universities. make new learn the new
•Customers. connections. things
Not always with same people, but some
of them are often to hangout with me.
You are Your
Messages
GANDHI SAID, "MY LIFE IS MY MESSAGE." TOM BELIEVES
T H AT Y O U R LIFE AND YOUR S TORY I S T H E SIMPLE MOST
E F F E C T I V E T O O L T H AT Y O U H AV E . T H E WA Y Y O U L I V E I S
I N C R E D I B LY I M P O RTA N T. A KEY PA R T OF THIS IS YOUR
“ S T O R Y. ” GOOD STORIES MAKE A DIFFERENCE IN HOW YOU
C O M M U N I C AT E AND INSPIRE OTHERS. THEY HELP TO
DEFINE YOU.

My Good Story
. One of the story that may inspire you is our success in PT Rohto Lab. In the
beginning, they are not our customer based (engineering dept). I tried to find out the
end user by directly asking to security officer and then I followed up by phone. After
the discussion we set an appointment to have a meeting, they interested and bought
static mixer. A few months later, we reached people in production dept, they interest
and buy our mixer. The message from this story is selling from scratch is possible. It
completely depend on how much “efforts” that we put on it.
Stories are critical to success. So, do you tell stories to
inspire, motivate, and communicate?
Yes of course, we do it many times in our selling activity. In many cases, people want
to be shown some proofs about our success stories since it can increase their
confident level when using our products. In addition, some stories can also be used as
a problem solving tool. For example, customer A have issue in running pump for
certain products, we tell our success story in customer B so it can inspire them to
apply some parameters/modifications in order to get similar result.