Professional Documents
Culture Documents
Unit 1
Unit 1
• Values
• Compassion
• Empathy
• Accountability
Ethical Principles
• Honesty – be honest in all communication actions
• Caring – demonstrate compassion and a genuine concern for the wellbeing of others
Ethical Principles
• Respect for others – treat everyone with respect
• Commitment to Excellence – pursue excellence all the time for all things
• Reputation and Morale – build and protect the company’s good reputation and the
morale of its employees
• Accountability – be accountable
1.2. Coordination
Coordination – Concept & More
• Definition
• Importance of Coordination
Coordination – Concept & More
• Definition
• Limitations of Coordination
Difficulty in Setting of Standards
External Factors Not in Control
Less Willingness of the Employees
Lack of Management Talent
Misunderstandings
An Activity Related to Coordination
• Name of the Activity : Shape it together
• Objective: The main objective is to coordinate with each other, to practice
leadership and arriving at decisions with a consensus.
• Time : 15 minutes
• Tools : Blindfolds and a rope
• Participants : 5 – 8
• How to Play : Everyone needs to stand in a circle with the rope in their
hands. Once the circle is formed, ask them to put the string on the floor. Then
they must put their blindfolds on and take five steps backward. The activity is
to create a square with this rope while keeping their blindfolds on. In the end,
participants can take their blindfolds off and check the result. To make the
challenge harder, you can ask them to make shapes other than squares.
• Result : Teams that win will possess skills like communication, planning,
and outstanding leadership along with internal coordination.
1.3. Citizenship Behaviour
Citizenship Behaviour – Concept & More
• Definition
• Examples
Voice
Civic Virtue
Boosterism
Helping
Courtesy
Sportsmanship
Citizenship Behaviour – Concept & More
• Types of Citizenship Behaviour
Altruism
Courtesy
Sportsmanship
Conscientiousness
Civic Virtue
Citizenship Behaviour – Concept & More
• Benefits of Citizenship Behaviour
Benefits of Citizenship Behaviour
OCB can boost employee morale
It increases people’s levels of work meaningfulness
It is good for employee performance and productivity; in fact, research shows
that OCB positively predicts performance
It creates better social interactions between employees
It reduces stress
It creates a sense of community among employees
It is good for your Employer Brand
1.4. Justice
Justice – Concept & More
• Concept