MAINTENANCE

ROUND-1

• THE OVERALL HOSPITALITY INDUSTRY IS EXPECTED TO

CONTINUE ON A SLIGHT GROWTH TREND FOR THE NEXT
MONTHS WITH SOME SEASONAL FLUCTUATIONS. FOR THE
NEXT TWO WEEKS THE OCCUPANCY IS EXPECTED TO
GROW 3-5% FROM THE LAST PERIOD, SO AVERAGE DAILY
RATE (ADR) HAS POTENTIAL TO INCREASE.
 Maintenance condition, % of perfect condition

  The Rebellion Noesis The Tribe Smashing Composers

Reception area 88 88 95 85
Transit 88 88 85 85
Room basic facilities 86 86 83 83
Room extra conveniences 95 85 82 82
Staff-only areas 96 96 93 93
Restaurant & bar areas 88 88 85 85
Conference area 86 86 83 83
Spa area 85 85 82 82
Outdoor pool area 83 83 80 80
Garden 84 84 81 81
Front/street 82 92 79 89

Chosen maintenance improvement

  The Rebellion Noesis The Tribe Smashing Composers
Chosen maintenance improvement Room sp. Front/street Reception Front/street
1). Smashing Composers-they focused more on front/street as the occupancy was
expected high from the last period.

2). The Tribe-we focused more on reception, instead we should have focused more on
front/street.

3). Noesis-they focused on front/street, instead they should have focused more on
garden as their Maintenance were low in garden.

4). The Rebellion-they focused on room, instead they should have focused on garden as
their maintenance were low in garden.
 ROUND-2

• THE REVENUE MANAGEMENT DEPARTMENT SHOULD

TAKE INTO ACCOUNT THAT THERE IS ONLY ONE MONTH
LEFT BEFORE THE CONTINENTAL FOOTBALL
CHAMPIONSHIP IS STARTING. MANY TOURISTS START TO
MAKE BOOKINGS FOR THE HOTEL ROOMS ALREADY ON
THIS ROUND.
 Maintenance condition, % of perfect condition

  The Rebellion Noesis The Tribe Smashing Composers

Reception area 86 86 96 83
Transit 87 87 87 84
Room basic facilities 84 84 84 81
Room extra conveniences 93 83 83 80
Staff-only areas 94 94 94 91
Restaurant & bar areas 86 86 86 83
Conference area 84 84 84 81
Spa area 83 83 83 80
Outdoor pool area 81 81 81 88
Garden 82 82 83 80
Front/street 90 90 90 87

Chosen maintenance improvement

  The Rebellion Noesis The Tribe Smashing Composers
Chosen maintenance improvement Front/street Coffee machine & Staff lockers Front/street Pool area
1). Smashing Composers-they focused on pool area, as football championship is
starting the pool will be used.

2). The Rebellion-they focused on front/street, instead they should have focused on
pool area.

3). Noesis-they focused on coffee machine and staff lockers, instead they could have
used outside pool area.

4). The Tribe-we again focused on front/street, instead we should have focused on
outside pool area as the championship is beginning and they will be using pool more.
 ROUND-3

• THE RESERVATIONS FOR THE “FANS’ ROOMS” ARE STILL

GROWING. BAD WEATHER ALSO HAS A NEGATIVE
INFLUENCE ON THE RAW MATERIAL PRICES FOR YOUR
RESTAURANT. THE RISING TRANSPORT COSTS INCREASE
THE RAW MATERIAL PRICES BY AS MUCH AS 10%.
 Maintenance condition, % of perfect condition

  The Rebellion Noesis The Tribe Smashing Composers

Reception area 84 87 94 84
Transit 85 88 85 85
Room basic facilities 90 93 82 90
Room extra conveniences 91 84 91 81
Staff-only areas 93 96 93 93
Restaurant & bar areas 85 88 85 85
Conference area 83 86 83 83
Spa area 82 85 82 82
Outdoor pool area 79 82 79 89
Garden 81 84 81 81
Front/street 88 91 88 88

Chosen maintenance improvement

  The Rebellion Noesis The Tribe Smashing Composers
Chosen maintenance improvement Room basic Room basic Room sp. Room basic
1). Smashing Composers-they focused more on room basic, that is good as the teams
are there in the rooms.

2). The Tribe- we focused on room sp. As it was needed.

3). The Rebellion-they focused on room basic, instead they would have focused on
extra room conveniences.

4). Noesis-they focused on room basic, instead they could have focused on room extra
conveniences.
 ROUND-4

• WITH THE START OF THE CONTINENTAL FOOTBALL CUP,

TOURISTS CAN BE FOUND EVERYWHERE IN THE CITY. THE
HOTEL ROOM DEMANDS EXPECTED TO BREAK ALL THE
RECORDS IN THE HISTORY OF THIS CITY. THE FLOW OF
TOURISTS CREATE HIGH DEMAND FOR RESTAURANTS AS
WELL. PRICES HAVE ROOM TO INCREASE BUT CUSTOMER
SATISFACTION SHOULD BE NURTURED CAREFULLY.
 Maintenance condition, % of perfect condition

  The Rebellion Noesis The Tribe Smashing Composers

Reception area 92 95 92 82
Transit 83 86 83 83
Room basic facilities 88 91 89 89
Room extra conveniences 89 83 90 90
Staff-only areas 91 94 91 91
Restaurant & bar areas 83 86 83 83
Conference area 81 84 81 81
Spa area 80 83 80 80
Outdoor pool area 78 81 78 88
Garden 79 82 79 79
Front/street 87 89 87 86

Chosen maintenance improvement

  The Rebellion Noesis The Tribe Smashing Composers
Chosen maintenance improvement Reception Reception Room basic Room sp
1). The Tribe- we focused on room basic, as many guests were going to come.

2). The Rebellion-they focused on reception, instead they could have focused on
outdoor pool area.

3). Noesis-they focused on reception, instead they could have focused on outdoor pool
area.

4). Smashing Composers-they focused room sp., instead they could have focused on
garden.
 ROUND-5

• SOME FOOTBALL TOURISTS DECIDE TO SPEND MORE TIME

FOR THEIR HOLIDAY IN THE CITY, SO THE ROOM SALES
WILL REMAIN AT A RELATIVELY GOOD LEVEL FOR THE
ROUND. RESTAURANT PRICES ARE RETURNING BACK TO
NORMAL AND ALSO THE RAW-MATERIAL COSTS ARE
SETTLING.
 Maintenance condition, % of perfect condition

  The Rebellion Noesis The Tribe Smashing Composers

Reception area 91 93 93 84
Transit 82 84 85 85
Room basic facilities 87 90 98 90
Room extra conveniences 87 81 91 91
Staff-only areas 89 92 92 92
Restaurant & bar areas 89 84 84 84
Conference area 79 82 82 83
Spa area 79 81 82 82
Outdoor pool area 76 89 79 89
Garden 78 81 81 91
Front/street 85 88 88 88

Chosen maintenance improvement

  The Rebellion Noesis The Tribe Smashing Composers
Chosen maintenance improvement Restaurant Pool area Room basic Garden
1). The Rebellion-they focused on restaurant, as it was needed because the teams were
going to stay for some more time and the maintenance improvement was needed in
restaurant.

2). Smashing Composers-they focused on garden, but they should have little focused on
restaurant and bar areas as the maintenance was needed in restaurant.

3). Noesis-they focused on pool area, instead they could have focused on spa and
garden.

4). The Tribe-we focused on room basic, instead we could have focused on restaurant
and garden as the maintenance was much there in room basic.
 ROUND-6

• COMPARED TO THE FOOTBALL-PEAK, OCCUPANCY IS

PREDICTED TO DECREASE BOTH FOR WEEKDAYS AND
WEEKENDS. THE MATERIAL COSTS IN THE RESTAURANT WILL
INCREASE, BUT THE CUSTOMERS ARE NOT LIKELY TO DIGEST
HIGHER PRICES. SO RESTAURANT MANAGERS HAVE A CHOICE
BETWEEN LOWER AMOUNT OF CUSTOMERS AND LOWER
PROFIT MARGINS.
 Maintenance condition, % of perfect condition

  The Rebellion Noesis The Tribe Smashing Composers

Reception area 89 92 91 85
Transit 80 83 83 86
Room basic facilities 85 88 96 91
Room extra conveniences 86 89 89 92
Staff-only areas 87 90 90 93
Restaurant & bar areas 87 82 83 86
Conference area 78 81 81 84
Spa area 77 80 80 83
Outdoor pool area 85 87 88 90
Garden 76 79 79 92
Front/street 83 86 86 89

Chosen maintenance improvement

  The Rebellion Noesis The Tribe Smashing Composers
Chosen maintenance improvement Pool area Room sp. Pool area Brochures & Free computers
1). The Rebellion-they focused on pool area, which was needed as they were going to
stay more.

2). Smashing Composers-they focused on Brochures and free computers which was ok.

3). Noesis-they focused on room sp., instead they could have focused on conference
area, as the meetings could happen soon.

4). The Tribe-we focused on pool area as it was not needed, we could have focused on
garden.
 ROUND-7

• THE “DEVELOPER ANNUAL CONFERENCE” WILL BE HELD THIS

ROUND. THIS IS ANOTHER BIG EVENT IN THIS CITY AROUND THE
YEAR, WHICH ATTRACTS PROFESSIONALS, FREELANCERS AND
SCHOLARS FROM OVER 50 COUNTRIES AND WILL LAST FOR 10
DAYS. SO THE ROOM SALES FOR CONFERENCE CUSTOMERS WILL BE
MUCH MORE THAN PREVIOUS ROUNDS. CONFERENCE CUSTOMERS
ARE DIFFERENT FROM THE OTHER TWO GROUPS OF CUSTOMERS,
BECAUSE THEY WOULD PAY MORE ATTENTION TO THE
CONFERENCE RELATED FACILITY RATHER THAN THE ROOMS. AS
THE CONFERENCE AREA IS RELATIVELY A SMALLER PART OF A
HOTEL’S OPERATION, CONFERENCE CUSTOMER’S EXPECTED
SERVICE LEVEL WOULD BE LOWER THAN THE OTHER GROUPS.
 Maintenance condition, % of perfect condition

  The Rebellion Noesis The Tribe Smashing Composers

Reception area 87 93 92 83
Transit 78 84 84 84
Room basic facilities 83 89 97 89
Room extra conveniences 84 91 90 90
Staff-only areas 85 91 91 91
Restaurant & bar areas 86 84 84 84
Conference area 86 82 82 82
Spa area 75 81 81 81
Outdoor pool area 83 89 89 88
Garden 75 80 80 90
Front/street 81 87 87 87

Chosen maintenance improvement

  The Rebellion Noesis The Tribe Smashing Composers
Web services & Web services &
Chosen maintenance improvement Conference Web services & Furnishing
Furnishing Furnishing
1). The Tribe-we focused on web services and furnishing, as it was needed.

2). The Rebellion-they focused on conference, instead they could have focused on spa
and garden.

3). Noesis-they focused on web services and furnishing, instead they could have
focused on spa and garden area.

4). Smashing Composers-they focused on web services and furnishing, instead they
could have focused on spa and reception area.
 ROUND-8

• THE END OF THE SUMMER IS ALWAYS THE BEST PERIOD TO VISIT THIS
CITY. THE WEATHER IS NEITHER TOO HOT NOR TOO COLD, THE SUNSHINE
IS BEAUTIFUL AND FOOD IS AT ITS BEST. IN THIS ROUND MORE TOURISTS
WILL BE ATTRACTED TO THIS CITY FOR A SHORT STAY. ALSO BUSINESS
AND CONFERENCE CUSTOMER NUMBERS WILL BE HIGHER COMPARED TO
THE AVERAGE LEVEL. RAW MATERIAL COSTS FOR RESTAURANT ARE
CONSTANTLY INCREASING. HOWEVER, THIS IS NOT THE MAJOR PROBLEM
YOU HAVE TO FACE. YOUR COOKS RECENTLY TOLD YOUR RESTAURANT
MANAGER THAT THEY NEED TO TAKE A BREAK BECAUSE THEY HAVEN’T
HAD ANY VACATIONS DURING THE PAST 14 MONTHS AND THEY’VE
ALREADY FELT TOTALLY EXHAUSTED AFTER THE CONTINENTAL
FOOTBALL CHAMPIONSHIP.
 Maintenance condition, % of perfect condition

  The Rebellion Noesis The Tribe Smashing Composers

Reception area 85 94 93 85
Transit 77 85 86 86
Room basic facilities 82 90 98 90
Room extra conveniences 82 92 91 92
Staff-only areas 84 92 92 92
Restaurant & bar areas 84 85 93 85
Conference area 85 83 84 84
Spa area 74 83 83 83
Outdoor pool area 81 90 90 89
Garden 73 92 82 91
Front/street 80 88 89 88

Chosen maintenance improvement

  The Rebellion Noesis The Tribe Smashing Composers
Brochures & Free
Chosen maintenance improvement Garden Restaurant Brochures & Free computers
computers
1). Noesis-they focused on garden, which was needed as the foreigners are coming and
they would be attracted to see the garden.

2). The Rebellion-they focused on brochures and free computers, instead they would
have focused on spa area.

3). The Tribe-we focused on restaurant, instead we could have focused on garden area.

4). Smashing Composers-they focused on brochures and free computers, instead they
could have focused on conference area.
 ROUND-9

• EARLY AUTUMN IS ONCE AGAIN LIKELY TO BE A LOW SEASON FOR

HOSPITALITY INDUSTRY, ESPECIALLY FOR LEISURE TRAVELERS. ON
THE BRIGHT SIDE, MANY SMALL CONFERENCE EVENTS TAKE PLACE
DURING THIS TWO-WEEK PERIOD. THE TOTAL OCCUPANCY RATE IS
EXPECTED TO DECREASE.
 Maintenance condition, % of perfect condition

  The Rebellion Noesis The Tribe Smashing Composers

Reception area 83 92 95 83
Transit 75 84 87 84
Room basic facilities 80 88 99 89
Room extra conveniences 81 90 93 90
Staff-only areas 82 90 94 91
Restaurant & bar areas 82 83 94 83
Conference area 83 82 95 82
Spa area 72 81 84 81
Outdoor pool area 80 88 91 88
Garden 82 90 83 89
Front/street 78 87 90 87

Chosen maintenance improvement

  The Rebellion Noesis The Tribe Smashing Composers
Coffee machine & Staff
Chosen maintenance improvement Garden Conference Web services & Furnishing
lockers
1). The Tribe-we focused on conference, as the meeting would likely take place in
conference.

2). Noesis-they focused on coffee machine and staff lockers, instead they could have
focused on spa area.

3). Smashing Composers-they focused on web services and furnishing, instead they
could have focus on spa areas.

4). The rebellion-they focused on garden, as it was not needed as they could have
focused on spa and front/street areas.
 ROUND-10

• THE ROOM SALES CONTINUE TO DROP. IN THIS ROUND, BOTH

OCCUPANCY AND ARR WILL DECREASE. PROMOTIONS MIGHT BE
LIFESAVERS NOW. ANOTHER THING THAT SHOULD BE KEPT IN MIND
IS THAT THE PRICING STRATEGY WILL HAVE GREAT INFLUENCE ON
THE PRICE IMAGE OF YOUR HOTEL. A REDUCTION IN ROOM PRICES
MAY ATTRACT CUSTOMERS IN THE SHORT RUN, BUT TENDS TO
LOWER THE ACCEPTABLE-PRICE IMAGE OF THE HOTEL – THUS
MAKING IT MORE DIFFICULT TO MOVE THE PRICE BACK UP LATER
WITHOUT ADVERSELY AFFECTING DEMAND.”
 Maintenance condition, % of perfect condition

  The Rebellion Noesis The Tribe Smashing Composers

Reception area 85 93 93 81
Transit 77 85 85 82
Room basic facilities 81 90 97 87
Room extra conveniences 82 91 91 88
Staff-only areas 83 92 92 89
Restaurant & bar areas 84 93 92 82
Conference area 84 83 93 80
Spa area 84 82 82 79
Outdoor pool area 81 89 90 86
Garden 83 91 82 88
Front/street 80 88 88 85

Chosen maintenance improvement

  The Rebellion Noesis The Tribe Smashing Composers
Coffee machine & Staff
Chosen maintenance improvement Spa Restaurant Coffee machine & Staff lockers
lockers
1). Noesis-they focused on restaurant, which was needed.

2). The Rebellion-they focused on spa, instead they could have used transit.

3). The Tribe-we focused on coffee machine and staff lockers, instead we could have
focused on garden area.

4). Smashing Composers-they focused on coffee machine and staff lockers, instead
they could have focused on reception area.
 ROUND-11

• THE WEATHER TURNS COOLER. COMPARED DO THE PREVIOUS TWO

ROUNDS, THE HOTEL ROOM SALES WILL DECREASED A BIT.
HOWEVER, THE DEMAND FROM THE BUSINESS CUSTOMERS WILL
INCREASE AS THEY TRY TO FINISH AS MUCH TRAVEL AS POSSIBLE
BEFORE DECEMBER STARTS.
 Maintenance condition, % of perfect condition

  The Rebellion Noesis The Tribe Smashing Composers

Reception area 85 90 93 79
Transit 87 83 86 80
Room basic facilities 82 87 97 92
Room extra conveniences 82 88 91 85
Staff-only areas 84 89 92 86
Restaurant & bar areas 84 90 100 79
Conference area 85 81 93 78
Spa area 84 80 83 77
Outdoor pool area 82 87 90 83
Garden 83 88 82 85
Front/street 80 85 88 82

Chosen maintenance improvement

  The Rebellion Noesis The Tribe Smashing Composers
Wireless & Video
Chosen maintenance improvement Transit Restaurant Room basic
Conference
1). The Tribe-we focused on restaurant, as it was needed.

2). Noesis-they focused on wireless and video conference, instead they could have used
conference area.

3). The Rebellion-they focused on transit, instead they could have focused on
front/street.

4). Smashing Composers-they focused on room basic, instead they could have focused
on spa and conference area.
 ROUND-12

• THIS WINTER IS THE COLDEST EVER DURING THE PAST 30 YEARS.

THE NUMBER OF BOTH WALK-IN RATE AND CURRENT SEASON
CUSTOMERS WILL DECLINE. CONFERENCE CUSTOMER NUMBERS
REMAIN STABLE.
 Maintenance condition, % of perfect condition

  The Rebellion Noesis The Tribe Smashing Composers

Reception area 86 88 93 77
Transit 88 80 86 77
Room basic facilities 90 84 97 89
Room extra conveniences 83 86 91 83
Staff-only areas 84 86 92 84
Restaurant & bar areas 85 87 100 77
Conference area 85 88 93 75
Spa area 85 77 83 85
Outdoor pool area 82 84 90 81
Garden 84 86 83 82
Front/street 81 83 94 80

Chosen maintenance improvement

  The Rebellion Noesis The Tribe Smashing Composers
Chosen maintenance improvement Room basic Conference Front/street Spa
1). The Tribe-we focused on front/street as it is winter and it is needed.

2). The Rebellion-they focused on room basic, instead they could have focused on
front/street area as it is winter and this area should be used for maintenance.

3). Smashing Composers-they focused on spa area, instead they could have focused on
restaurant and reception area.

4). Noesis-they focused on conference, instead they could have focused on spa and
reception area.