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    Customer Success Customer Success: Importance

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    anand
    Customer success involves ensuring customers get maximum value from a company's products through an analytical process of planning and support. This increases customer lifetime value by boosting recurring revenue, improving retention and renewal rates, and reducing churn. Customer success managers need skills like being social, friendly, patient, helpful, analytical, and caring for clients to help customers get the expected value.

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    Customer Success Customer Success: Importance

    Uploaded by

    anand
    7 views2 pages
    Customer success involves ensuring customers get maximum value from a company's products through an analytical process of planning and support. This increases customer lifetime value by boosting recurring revenue, improving retention and renewal rates, and reducing churn. Customer success managers need skills like being social, friendly, patient, helpful, analytical, and caring for clients to help customers get the expected value.

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    Original Title

    CS2

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    Customer success involves ensuring customers get maximum value from a company's products through an analytical process of planning and support. This increases customer lifetime value by boosting recurring revenue, improving retention and renewal rates, and reducing churn. Customer success managers need skills like being social, friendly, patient, helpful, analytical, and caring for clients to help customers get the expected value.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    7 views2 pages

    Customer Success Customer Success: Importance

    Uploaded by

    anand
    Customer success involves ensuring customers get maximum value from a company's products through an analytical process of planning and support. This increases customer lifetime value by boosting recurring revenue, improving retention and renewal rates, and reducing churn. Customer success managers need skills like being social, friendly, patient, helpful, analytical, and caring for clients to help customers get the expected value.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 2

    Customer Success

    • Plan and analytical process of securing one’s customer gets as much value as possible from ones product and
    ensure customer gets expected value from our product.

    Increases
    Boosts ARR Customer
    lifetime value

    Importance

    Client Increased Reducing


    Retention renewal rate Churn rate
    Customer Success

    Social and Team Player


    Friendly
    Necessary Skills
    for CSM

    Patient and Caring for


    Helpful Analytical Clients

    Help customers
    Get value they
    expected

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