QUALITY OBJECTIVES

ISO 9001 2015

24/11/2022
 6.2 QUALITY OBJECTIVES AND PLANNING
TO ACHIVE THEM
Be Be updated
6.2.1 The organization shall consistent
as
establish quality objectives at with quality
appropriate
relevant functions, levels (can
policy QUALITY
be set at various levels within the OBJECTIVES
Be
company) and process (to consider Be
measurable
SHALL communicated
the processes relevant to the company)
needed for the QMS. Take into Be
account monitored
applicable Be relevant to
requirements conformity of
products or
services
 Be consistent with To take the quality policy of the organization as the
Quality Policy main aim when setting quality objective.

Be measurable Specific, Measurable, Attainable, Realistic, Timely

Take into account To make sure that whatever objective setting is in line
applicable with the requirements of both the customer and
requirements statutory and legal requirements.
Be relevant to
To set up objectives that monitor the level of customer
conformity of products
satisfaction.
or services
To analyze and monitor the objectives in data so that
Be monitored
company can grow.

Be communicated To be able to communicated with the relevant people so

that everyone is striving to reach the same objectives.

Be updated as Review past year performance so that company can

appropriate update to more realistic and relevant to the current
needs of the company
 SMART
Make sure quality objectives detail precisely of what
Specific organization want to accomplish, who is affected and
which business processes are involved in the change
Ensure organization be able to measure the objectives.
Measurable Word each goal in terms of percentages, dollar amounts
or other quantifiable results.
While goals should push organization toward greater
Achievable success, goal should also be realistic. Ask how
organization can accomplish this goal.
Don't just create random goals to satisfy ISO
Realistic requirements. Set beneficial objectives that matter to
interested parties.
 For goal to be useful, organization must have a
timeline to base it on. Plan to achieve objective in the
Timely
next quarter or year, and ask what organization can do
each day to reach it within this period.
 6.2 QUALITY OBJECTIVES AND PLANNING
TO ACHIVE THEM
6.2.2 When planning how to achieve its quality objectives, the organization
shall determine:
What will be done (Plan/ Actions)
What resources will be required
Who will be responsible (Dept)
When it will be completed (Frequency)
How the results will be evaluated
 What will be done What plan or actions should take to achieved the
(Plan/ Action) objectives.

What resources Might be financial, time allocating, people, equipment

required or documentation.

Who will be
Who will be responsible for the quality objective to be
responsible
met.
(Person/ Dept)

When it will be
To set a deadline by when company intend to reach the
completed
quality objectives.
(Frequency)

How the results will be What sources use to evaluate the results of the quality
evaluated objectives.
 QUALITY OBJECTIVES MONITORING TABLE
Objectives/ Target Plan/ Actions Resources to Resp/ Frequency Results
monitor Dept evaluation

More than 80% of customer Customer satisfaction Survey form CS Annually Survey rating
satisfaction. survey

Targeting at least 80% of on- Monitor lorry delivery Daily truck movement FWD Monthly Total delivery to
time delivery of services to customer
customer.

Improve operation efficiency Monitor actual vs planning Daily planning OPD, WH, Monthly Volume
more than 80%. delivery. FWD

Targeting at least below than Monitor customer complaint Customer complaint CS Annually No of claims/
5 claims from customers. and feedback. complaint.

Not more 5 cases of safety Monitor incident report. Incident report HR Annually No of cases
incidents in workplace
annually.