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Logistics Project
Logistics Project
Started with selling books and in 2010 branched out to selling CDs,
DVDs, mobile phones & accessories, cameras, computers, computer
accessories and peripherals, pens & office supplies and other electronic
items.
Reverse Customer
Procurement Logistics Logistics Support
Logistics
• More than 100000 shipments per
day
• April 2013- eKart created for 150
cities
• Mother hub → delivery hub →
customer
• Tie up with >15 companies
( Blue Dart, First Flight) and
India Post to reach remote areas
• Saving of 2% on commissions
• Delivery time: 3 days to 3 weeks
Reverse Logistics
• 2.6% returns for Flipkart, 30-
day return policy
• Established data systems to
identify frauds pertaining to
return policy
• 3 paths a return request takes:
Replacement
Store credit
Actual cash-back
Order Processing at Flipkart
• Flipkart uses its own ERP systems to process orders and track the details
of the transactions that need to be carried out
• It takes 8-10 clicks on an average to place an order
• A customer can be identified uniquely on the basis of the e-mail id and
the records are maintained with reference to this id
• Payment can be made using debit card, credit card , Net banking or Cash
on Delivery (COD)
• In 2013 Flipkart launched its payment brand called Pay Zippy to provide
safe and hassle-free payment option to its customers ad online merchants
Selection of
Searching Placement of Payment of
the Required
by Customer the Order the Order
Item