TOTAL

QUALITY
MANAGEMENT
 OUTLINES
INTRODUCTION

ELEMENT

EXAMPLE OF COMPANY

CONCLUSION
INTRODUCTION

Management approach to All members of an organization Can be summarized as a

long-term success through participate in improving processes, management system for a customer-
customer satisfaction products, services, and the culture focused organization that involves all
in which they work employees in continual improvement
OBJECTIVE OF TQM
TQM is a management philosophy that seeks
to integrate all organizational functions
(marketing, finance, design, engineering,
and production, customer service, etc.) to
focus on meeting customer needs and
organizational objectives. TQM views an
organization as a collection of processes.
 8 PRINCIPLES OF TQM

01 Customer-focused

Total employee
02 involvement

03 Process-centered

04 Leadership
 8 PRINCIPLES OF TQM (cont..)

Strategic and
05 systematic approach
Continual
06 improvement
Fact-based
07 decision making

08 Communications
EXAMPLES
Ford Motor
Indian Company Toyota Motor
Government Corporation
Management leadership Product design and Process improvement
continuous improvement principles
Strategic planning Problem solving Techniques used

Employee Employee engagement Challenges

empowerment and
involvement Standardized guidelines
Process design
Quality education and
training
 Total Quality Management
(TQM) is a
comprehensive system for
achieving continuous
improvement in customer
satisfaction.
It is a philosophy of total integration of the
business to achieve the required result. The
goal is to achieve greater efficiency and
effectiveness, lower operating cost and
increased market share

TQM’s movement from fad

Barriers of TQM to fashion to fit in with
normal management
• Inadequate human practices will occur only
resources development when there is strong internal
and management motivation and emotional
• Lack of planning for involvement for the
quality implementation
• Lack of leadership for
quality
• Inadequate resources
• Lack of customer focus

CONCLUSION
THANK YOU