G ' S 1 4

DEMIN O P
NT S FO R T
POI E N T
M AN A GE M
8. DRIVE OUT FEAR

 Encouraged employees to suggest improvements

and new ideas, ask questions about the existing
process, etc.

Fear is detrimental to improvement of processes.

9. BREAK DOWN BARRIERS BETWEEN
STAFF AREAS

 Encourage the various teams to communicate

with each other.
10. ELIMINATE SLOGANS,
EXHORTATIONS AND TARGETS For THE
WORK FORCE

To improve productivity, the system is to be

improved which is the responsibility of the
management.
The best strategy for improvement is to correct the
defects in the system, not slogans or posters.
11. (a) ELIMINATE NUMERICAL QUOTA
FOR THE WORK FORCE

Setting targets may affect the quality of

workmanship.
It forces the worker to ignore quality and
concentration on quantity.
Instead, standards for quality workmanship could
be prescribed.
11. (b) ELIMINATE NUMERICAL GOALS
FOR PEOPLE IN MANAGEMENT

Setting goals without the necessary

resources does not work.
Improvements should arise out of
improving processes and not by passage of
time.
12. REMOVE BARRIERS THAT ROB PEOPLE
Of PRIDE OF WORKMANSHIP
The organization should establish the right processes and a proper
system for quality management. This will lead to carrying out jobs
correctly. If the work is carried out correctly, it gives pride to those
who did.
Allow everyone to take pride in their work without being rated or
compared barrier that robs the managers or worker their pride of
workmanship should be removed.
Removing obstacles to this pursuit is the responsibility of the top
management.
13. ENCOURAGE EDUCATION AND SELF-
IMPROVEMENT FOR EVERY ONE

Employees should be encouraged to pursue

higher education and training while in service,
for improving skills or updating knowledge.
Employees should be motivated and
encouraged to improve their knowledge and
skills through various channels.
14. TAKE ACTION TO ACCOMPLISH THE
TRANSFORMATION
The top management should understand the above 13
points and the enable their employees to understand them.
They should interpret the 13 points properly and educate
their employees appropriately.
They should have the courage to break the status quo and
improve their employees, processes system and thereby
their products continually.
LORLY JEAN B. LABAD

RACHEL T. LEGASPI