Organizational

Behavior: The
Quest for People-
Centered
Organizations and
Ethical Conduct

Chapter One

McGraw-Hill/Irwin
© 2013 The McGraw-Hill Companies, Inc. All rights reserved. Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved.
 Organizational Behavior

What Is Organizational Behavior ?

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 Organizational Behavior

Organization:
a group of people – work together – with a
particular purpose

Behavior:
The way in which one think / acts / conduct

1-3
 The Field of Organizational Behavior

• Organizational
Behavior
⮡Interdisciplinary field
dedicated to better
understanding and
managing people at
work

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WHY WE STUDY ORGANIZATION BEHAVIOR ?

1-5
WHY WE STUDY ORGANIZATION BEHAVIOR ?

To interact more effectively with others

in organizations

1-6
LEVEL OF ANALYSIS

INDIVIDUAL

GROUP

ORGANIZATION

1-7
 McGregor’s Theory X and Y

• Theory X assumptions
⮡ pessimistic and negative, typical
of how managers traditionally
perceived employees

• Theory Y
⮡ believed managers could accomplish
more through others by viewing them
as self-energized, committed,
responsible, and creative beings

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McGregor’s Theory X and Theory Y

1-9
 The Managerial Context: Getting Things
Done with and through Others
• Management
⮡the process of working with and through others
to achieve organizational objectives, efficiently
and ethically, in the face of constant change.

• For students of OB, the central feature of this

definition is working with and through others

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 Skills Exhibited
by an Effective Manager

1-11
 The Contingency Approach to
Management
• Contingency Approach
⮡Using management concepts and techniques in
a situationally appropriate manner, instead of
trying to rely on “one best way”

1-12
Evolution of the 21st-Century Manager

1-13
A Topical Model for What Lies Ahead

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